5-Star Hotels in Osaka

Stepping into this hotel felt like going back in time to The Great Gatsby. It's probably the most luxurious hotel I've stayed at in Osaka. They really made good use of the public spaces, and the Peacock Alley is simply stunning – I could admire it all day. The front desk staff spoke fluent English, which made communication quite easy. Contrary to what I read online, the standard room was perfectly fine. I was given a high floor, and the room was spacious, well-divided, with plenty of space for luggage. The twin room had two queen-sized beds (1.5 meters each), making it very family-friendly. The downsides were the low water pressure in the bathroom and the water not getting hot enough. They provided Aesop amenities, and the ginger scent was lovely. The breakfast was a bit disappointing. It was semi-buffet style with limited variety, and the main courses were quite uninspired, not really matching the room rate. I do recommend the French toast among the main dishes, it was excellent. The biggest issue was the long queues, which really detracted from the experience. The hotel's location is quite good. Directly downstairs is Green Place with a wide variety of dining options, and Ushigoro is on the third floor. You can walk to department stores like Hanshin, but taking a taxi is more convenient for Hankyu.

Had a wonderful stay, room is spacious, link to a mall sheltered. A junction away from Yodobashi Mall and Umeda Train station. The rooms are reasonably big. Love the bathroom. Separate beds are slightly bigger than single beds. Linens are luxurious high thread count. Room Flooring is semi wood and carpeted. Coffee and Tea are complimentary, comes with full set of in room requirements, ironing set, luxurious bathrobe, bar fridge, comfy bedroom slippers, safe, V Sassoon hair dryer, full bathing and vanity kit, toilet cubicle is separate by a door, bath tub is of good size, separate shower water pressure is fantastic. Motorised linen blinds, daily bottles of water Here’s my favourite: Facilities include 24hrs of fully equipped gym all machines including leg machines, bar and free weights, gym balls, foam rollers, treadmill, elliptical, bicycle etc. Use of Bathhouse and indoor swimming pool included as part of the booking. Spa facial and massage avail at a fee. Lounge area is great with nice matcha latte. Had buffet breakfast in the morning, sufficient variety. Lotsa fruits choices. Building is exclusive luxury. Initial check-in process can be better and less rigid. Pre-paid room type if unavailable, guests should be informed ahead prior to arrival. Somewhere between Trip.com and the hotel miscommunication should not affect the hotel guests traveling 12 hours to reach there. Director of rooms Mr Liam Wynn Williams saved the day. Thank you very much for your kind hospitality to resolve the issue.

1. The location is fantastic, directly connected to Osaka Station, making it incredibly convenient to get around. 2. The hotel's design is superb; the lobby is on an upper floor, with direct access to a shopping mall. You enter through a stylish door and take a dedicated elevator up. 3. All facilities are new and high-quality, with complimentary snacks and free drinks on the first day. 4. The room view is also amazing, offering panoramic views of Osaka City. 5. Breakfast is excellent, featuring freshly made seafood sushi and steak, all delicious, and the view is great too. 6. The staff are very professional, speak good English, and are extremely helpful. 7. I plan to stay here again for my next holiday soon.

This hotel offers a truly great experience, it's my favorite in the city center, and the value for money is exceptional. The rooms are a spacious 25 square meters – a huge improvement from previous stays where I've paid more for tiny rooms where I couldn't even open my suitcase! No such worries here. The room was brand new and spotless, with daily housekeeping and water refills. Just a short walk away, there's a 7-Eleven, and on the way back, you'll find plenty of restaurants like Yoshinoya, Torikizoku, and Sukiya. Plus, there's a free hot spring bath on the 2nd floor. It's really relaxing, not huge but perfectly adequate. After a long day, a soak in the tub is pure bliss. Being a Marriott property, the quality is, as expected, top-notch!

The hotel's facilities are excellent. The room was spacious with a great view. There was also a good selection of alcohol, though I don't drink. Shopping is super convenient, with Shinsaibashi right next door, and Daimaru and Takashimaya department stores within easy walking distance. You can even pop into the Ferrari store nearby.

I chose this hotel to celebrate my birthday and paid nearly TWD 9,000 for one night, expecting a memorable stay. Unfortunately, it turned out to be one of the most disappointing hotel experiences I have ever had. I requested a room with a view of the Tenjin Festival fireworks through Trip.com almost two months before my stay. Trip.com later confirmed that this request had been forwarded to the hotel. However, I was only informed at check-in that my room would not have a fireworks view, leaving me with no opportunity to change my room or book another hotel. What disappointed me even more was the attitude of the front desk staff. When I asked whether my request had been received, I was met with a questioning tone and was asked if I had actually sent the message. I was then told that the hotel had only received information that it was my birthday, and that rooms with fireworks views were more expensive. However, I later checked the hotel’s official website and found that the price for those rooms was very similar to what I had already paid through Trip.com. Instead of trying to understand or resolve the situation, the staff repeatedly told me to contact Trip.com and insisted that it was not the hotel’s responsibility. Later, Trip.com informed me that they had indeed forwarded my request to the hotel but never received a response. The room itself was clean and the facilities were nice, but good facilities cannot make up for poor customer service. I expected much better hospitality from a Hilton property, especially on such an important occasion. Sadly, this experience ruined what was supposed to be a special birthday celebration. I hope the hotel will improve its communication with booking partners and provide better training for its front desk staff so that future guests do not experience the same disappointment.

Facilities: The classic quality of a long-standing luxury brand. Hygiene: Impeccable, as expected in Japan. Environment: Right above the railway station. Service: First-class service quality! Surrounded by amazing food options! An indispensable choice when in Umeda! However, it's a bit pricey and the rooms are a bit small.

I stayed at voco for 6 consecutive days this time. The front desk staff were incredibly attentive and welcoming, even upgrading me to a top-floor suite. The room was very spacious, and the shower pressure was excellent (which is really important to me!). The daily housekeeping was meticulous and kept everything spotless. Coming back to the hotel each evening always put me in a good mood. The minibar was stocked daily with two bottles of mineral water, and there was a coffee machine for instant coffee, plus tea bags and snacks in the drawer. Each floor also had an ice machine, which was perfect for my nightly drinks. Nearby, there's an Aeon supermarket, FamilyMart, Jinhu Ramen, McDonald's, Torikizoku, and other great food options. It's also within a 10-minute walk to Higobashi Station, Honmachi Station, and Yodoyabashi Station. I'll definitely choose voco again on my next trip to Osaka!

When I booked this hotel, it clearly stated that children stay for free. However, upon arrival, the hotel informed us that children over 7 years old would be charged. Specifically, our 7-year-old was charged the full adult rate, which amounted to 43,300 JPY for 3 nights. Despite this additional charge, there was no room upgrade to accommodate the extra cost. Attempts to resolve this with the hotel were fruitless (it was extremely difficult to communicate with the Japanese staff; they couldn't understand English, refused to acknowledge the issue, and were unwilling to take responsibility). The negotiation lasted an hour, during which my 11-month-old child was crying, and there was no offer of comfort or a solution. Due to this experience, and not because of the location, I will not be staying at this hotel again.

The room itself is decent, though it might feel a bit cramped for two people. The location is quite good, right by what I'd call Osaka's 'Suzhou Creek.' There are many art museums nearby. However, if you're a woman walking alone at night, it can feel a bit deserted. If you plan on staying out late, a more central location might be better. I told the front desk I'm a light sleeper, but they still put me right across from the cleaning room, which was really annoying. I was woken up early in the morning by the noise. I've attached the shuttle schedule. I actually found it more convenient to take the bus to the art museum.