4-Star Hotels in Brussels

My stay at this hotel was absolutely terrible. After checking in and leaving my luggage in the room, I went out shopping. Two hours later, I got a message from my colleague, who had also booked a room here: the front desk had given her my room card and let her enter my room—we had clearly reserved two separate rooms. This incident made me seriously doubt the hotel’s ability to protect guests’ property safety. It turned out that the front desk had confused us because our names are similar. What’s worse, I didn’t receive any apology from the hotel. When I returned in the evening, the front desk staff was extremely arrogant, claiming it was a coworker’s mistake and had nothing to do with him, and even said the matter was already resolved and I shouldn’t make a fuss about it. In short, this is a hotel that offers no guarantee whatsoever for guests’ safety.

I had a truly wonderful stay at this hotel in Brussels. From the moment I arrived, the level of service was exceptional — warm, professional, and genuinely welcoming. The staff went above and beyond to make sure every detail of my stay was perfect. The rooms were spotless, beautifully maintained, and designed with great aesthetic taste. Everything felt fresh, elegant, and comfortable, creating a relaxing atmosphere after a long day exploring the city. A very special thank you goes to Ms. Antonia at the reception. Her kindness, professionalism, and willingness to help made a real difference during my stay. She was always attentive, smiling, and ready to assist with anything I needed, making me feel truly valued as a guest. Excellent service, outstanding cleanliness, and beautiful design — I would definitely choose this hotel again on my next visit to Brussels.

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

A friend recommended this place, and it's super convenient for all the tourist spots, plus it's surrounded by luxury boutiques. You can check in early, and then just head straight to the hotel, enter your name, and get your room card from the self-service machine. That's way ahead of many hotels in China and definitely deserves praise. Check-out was quick too. The elevator doors opened to a nice surprise, the room had fantastic views, and the facilities were clean and modern. Breakfast was also very satisfying. Highly recommend!

Convenient location, but there's an uphill walk to get there. The lobby has a bar with reasonable prices, but the facilities are a bit dated. The shower stall was tiny and there were hairs on the bedsheets.

Wins because of location. Once exiting central station, its a 30m walk to the hotel. Very convenient as it avoids needing to lug luggage across town, with the slopes and cobblestones and also saves taxi fare. Booked this to stay the night as we were going to the airport the next morning. Lobby, reception was good, room ambience was ok only. There is a mini convenience store within the hotel, with self service checkout that may be useful for some guests who arrive late. Shoe shine available on level 1. Excellent gym. 24H Gym is new, clean smelling, towels and sanitiser provided with mood lighting you can choose, and 2 treadmills that face the central station. Room view was of central station. Space adequate to open up luggages. 2 twin beds were placed quite close together. Bedding clean, fridge was cold, kettle available. Toilet had a bathtub, no separate shower area. Water pressure good. Marble tiles are nice, but have some yellow stains after years of use, toilet still clean. Crabtree toiletries. After running sink water for a while, it became very hot. And it could not be adjusted. Informed reception and they sent someone up but he couldn't help as well and asked us to use the bath tub spout instead. Not sure how this can be resolved.

The airport hotel offers a pickup service, and the staff member who helped with my luggage was great! The location is right by the airport, only 5 minutes away! Right outside is the Diegem train station, making it convenient to go anywhere! The soundproofing is excellent, I couldn't hear a thing! The hotel facilities are good, the front desk service is friendly, the gym is in the basement, and the breakfast is plentiful. My only suggestion would be for rooms to also provide bottled water. Overall, highly recommended!!

The water pressure was poor so it was a bit difficult to take a shower, otherwise everything was fine. The service and staff were very friendly. Very comfortable and clean. I recommend. VERY COMFORTABLE THANK YOU SO MUCH(but pls improve the water pressure)

The location is good, walking distance to most of the attractions in the city. The staffs are helpful and guided us through the transportation, and other cities that we can explore during our stay at Belgium.

A well placed apartment , great location . Clean , comfortable huge bed , all the extras , toiletries , kitchen essentials! All in all great value for money !