4-Star Hotels in Brussels

My stay at this hotel was absolutely terrible. After checking in and leaving my luggage in the room, I went out shopping. Two hours later, I got a message from my colleague, who had also booked a room here: the front desk had given her my room card and let her enter my room—we had clearly reserved two separate rooms. This incident made me seriously doubt the hotel’s ability to protect guests’ property safety. It turned out that the front desk had confused us because our names are similar. What’s worse, I didn’t receive any apology from the hotel. When I returned in the evening, the front desk staff was extremely arrogant, claiming it was a coworker’s mistake and had nothing to do with him, and even said the matter was already resolved and I shouldn’t make a fuss about it. In short, this is a hotel that offers no guarantee whatsoever for guests’ safety.

I had a truly wonderful stay at this hotel in Brussels. From the moment I arrived, the level of service was exceptional — warm, professional, and genuinely welcoming. The staff went above and beyond to make sure every detail of my stay was perfect. The rooms were spotless, beautifully maintained, and designed with great aesthetic taste. Everything felt fresh, elegant, and comfortable, creating a relaxing atmosphere after a long day exploring the city. A very special thank you goes to Ms. Antonia at the reception. Her kindness, professionalism, and willingness to help made a real difference during my stay. She was always attentive, smiling, and ready to assist with anything I needed, making me feel truly valued as a guest. Excellent service, outstanding cleanliness, and beautiful design — I would definitely choose this hotel again on my next visit to Brussels.

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

Amazing stay at this hotel! The staff were incredibly friendly, helpful, and always happy to recommend great places to visit. The room was spotless, comfortable, and exactly as shown in the pictures. The location is perfect, very convenient and close to public transport, making it easy to get around the city.

The hotel is conveniently located in the heart of the city, inside a shopping complex, making it very easy to get around. There is also a designated Uber pick-up and drop-off point, which is very convenient. The staff provided excellent service throughout my stay. As a pleasant surprise, I met a Thai staff member working at the reception desk, which made me feel very welcome. The room was spacious, comfortable, and well maintained. One highlight was the bathroom amenities from Rituals, which were of excellent quality and added a luxurious touch to the stay. The breakfast, however, could be improved. The selection was somewhat limited, and the dining area felt a bit too small, especially during busy hours. Overall, I had a very good stay and would recommend this hotel for its location, service, and comfortab

Best location ever. It is right next to the Grote Market and just 2 mins walk to the Brussels Central Station. Close proximities to all the attractions and restaurant. The hotel is clean and well sound-proofed. The staff were very helpful with early check-in. I have left my necklaces in the hotel room before leaving brussels and wrote in to the hotel which replied promptly that they have found it and will arrange for the courier of my necklace to my home country. Really appreciate their help. The only downside is that they didnt provide indoor slippers. It costs 5 euros for a pair.

The hotel's location is excellent, right next to the train station. It's basically within 2 kilometers of the city center square, shopping street, and major attractions. The value for money is also good, and the room size is just right.

The hotel is only two or three stops from Brussels central though visitors should be careful about taking the correct train (or you’ll end up in Leuvain and miss the Diagem station). The breakfast is more than adequate for business travelers and the gym is well-equipped. Rooms are unusually spacious and very comfortable. If there is a downside to NH airport hotel, it’s that there aren’t any cafes or restaurants in the area in case you didn’t have a meal in the city. Otherwise, the service and accommodations are excellent.

The location is good, walking distance to most of the attractions in the city. The staffs are helpful and guided us through the transportation, and other cities that we can explore during our stay at Belgium.

This was by far the worst hotel experience we've ever had. The hotel has no reception and, to this moment, has not provided any check-in instructions. We arrived in the evening around 8pm, after an international flight, with our 3-year-old child—only to find ourselves locked out, unable to access the building. No instructions had been sent whatsoever. Thankfully, some other hotel guests happened to arrive and kindly let us into the hallway. We tried calling the emergency number provided, but it only offered an automated message saying replies would take up to 24 hours—by which time we would already have left. We couldn’t access our room key until another guest, using her own instructions and code, managed to open the key safe and retrieve our key for us. Absolute nightmare. The room itself was ok—equipped with a fridge, some basic glassware, and a small TV. However, there was no coffee provided, so we had to purchase our own. Only two small bath towels were provided.