4-Star Hotels in Brussels

Easy to get to and find. We travelled via Eurostar and then took the Metro to the nearest station to the hotel, Porter de Namur. Check in was swift and we were allocated a room before check in time which we appreciated after a very early start to our journey. We stayed in a standard king room which was suitable for our needs as we were only visiting for 2 nights. The room was spacious and clean. The bathroom was small but was clean, modern and had all the amenities we needed. Breakfast was lovely. Continental selection, cooked items was also available such as sausages, bacon, scrambled eggs, baked beans and hash browns. There was also a waffle machine where we could make our own fresh waffles which was very tasty. We would stay here again if we return to Brussels.

The room was small but cozy, and the location was super convenient. The breakfast was delicious! A special shout-out to Ulysse and the gentleman in the floral shirt at the front desk. They helped me print my exam admission ticket, changed my room, and even helped me find the bus stop. I had a wonderful stay!

Best location you can ask for - quiet street, but right next to all the major landmarks, 2 min walk from Brussels train station, hundreds of restaurants within 5-10 min walking distance, 8-10 min walking distance from both Asian and local supermarkets. The room itself is a classic design, but a bit dated. The best was the 2 closets. there’s one next to the bed and one next to the bathroom. The bathtub shower is a disaster as water splashes out everywhere with the glass pane and the air ventilation is nonexistent. Hot showers mean everything will be fogged up and bathroom smells stay for a longer period of time. The gym is decent with a self-checkout snack bar. Weights are a little wonky. The adjustable dumbbell was half broken, only fixed by a very nice guest. The front desk staff were friendly and tried their best to meet our needs. The housekeeping was not. We called the front desk for a missing floor towel and the housekeeping never delivered it for 4 hours until I went down to complain. We also called for a tissue box since it was finished and It was also never delivered despite calling 4-5 times over the course of 2 days. We called in the morning, afternoon and night. Never delivered. That is the worst housekeeping staff I have ever met in my years of traveling around the world in 4 star hotels. It is either they are lazy as hell or the front desk never followed up on whether the items are delivered or not. That’s the reason why I wrote this detailed review.

The hotel's location is great, right near a subway station, and it's an easy 10-15 minute walk to Grand Place. The surrounding area felt safe, and there's a shopping mall nearby. We booked a family room for three. We dropped off our luggage first, and by the time we checked in, they had already set up the sofa bed for us. Although, according to my friend, the extended sofa bed wasn't very comfortable to sleep on. They also prepared amenities for three people. Overall, everything was good, except for an uneven transition between the bathroom and the room, which made it very easy to trip. The soundproofing was excellent; we didn't hear any footsteps or other noises. Each floor of the hotel has a dedicated water dispenser where you can get still water, sparkling water, and warm water.

This hotel is right above Brussels Central Station, which was incredibly convenient for us as we were heading to Germany. We just had to go downstairs. I initially thought it might be noisy, but surprisingly, our room was very quiet. The breakfast was also quite rich and varied.

I am very disappointed with my stay at this hotel, especially considering the price and its 4-star rating. When we checked in, I politely asked if it was possible to have a room on a higher floor. The receptionist responded rudely, saying, “No, you came too late. You should have come earlier.” This was surprising because we arrived at around 3:30 PM, and check-in starts at 3:00 PM. After getting to our room, we noticed there was no hair dryer, even though one was listed as an in-room amenity. I called reception and was told that one would be sent up “in a moment.” We waited for over an hour, but nothing arrived. The most frustrating issue was that the room lights kept turning off every five minutes, and the curtains would automatically close every five minutes as well. This made it extremely difficult to get anything done. We called reception again to report the problem, but the staff member struggled to understand what we were explaining. After repeating the issue several times, he simply said he would send someone to the room and then hung up. Another hour passed, and no one came to help. To experience so many problems within just the first few hours of our stay was incredibly disappointing. For the price we paid and the standards expected of a 4-star hotel, the service and maintenance fell far below expectations. I hope the hotel improves both its customer service and its response to guest issues, as this was not the experience we were expecting.

The hotel is a short walk from the central train station, and it's downhill, which makes it a bit easier with luggage. However, it's a cobblestone path, so it can still be a bit tiring. The room is spacious; I think it might be an accessible room because there are grab bars by the toilet. The shower drain was very slow, and water overflowed into the entire bathroom. The bedding was clean, but the bed was a bit soft. This room actually had two single beds, so four people could comfortably stay here. There's air conditioning, and you can make it quite cold. There's no free bottled water, only tap water, so it's best to buy a large bottle from the Carrefour convenience store next door. Given its proximity to the train station, there are quite a few homeless people around at night, so it's best to avoid going out after dark.

Easy check-in n out. Reception counter n residence located separately. Same row though. The lobby closes at 11pm. A water dispenser n coffee kiosk available complementary for guests. Need to exit residential block n enter lobby block if were to refill or drink coffee or any admin issues. Laundry room is located at basement. Free usage but need to bring own detergent. Great location coz the Brussels Luxembourg train station bus stops are just opposite the hotel. Some eateries n bars just next n across the hotel. A mini mart is just opposite the bus stop. Spacious and clean room. Comfortable. No toothpaste n toothpaste or indoor slippers provided. But shower cap, shoe shine n mini sewing kit provided. No hair conditioner is provided. A kitchenette with a new set of cleaning materials provided.. Equipped with complete utensils. AC is centralised. Rather stuffy n warm at times. A cute little balcony. No house keeping for short stays. Requested for new towels at the reception counter but did not receive any. Very very very expensive hotel as we booked during BTS concert period!!! Had a good stay but beyond the price charged

Room service has to be demanded every morning. Smelly sinknand shower had stains. But many towels and soap, also water kettle and instant coffee, was nice. Breakfast really expensive, hard to find breakfast stores nearby.

The hotel is very nice and modern. The staffs are helpful and friendly. The room is spacious and clean. The only problem is the location. It is not located in the touristy area. There is no easy public transportation to the grand place except by bus or taxi/uber. Walking to grand place takes around 30 mins passing through Brussels Park and Royal Palace. The positive point is that the area where the hotel is located is very quiet.