3-Star Hotels in Washington D.C.

I stayed in the Phoenix Hotel with my daughter and sister. The facilities in the hotel are really excellent and easy to walk from Union station. However, i found out that on the first day i came into the room,there was a lot of dust on the floor and small pieces of snacks. Moreover, during our stay we had to contact the staff at the front desk, some staff made me feel really upset about services. One night,my sister went to ask the staff about how to open the laundry room , there were 2 staff members on duty and one of them said that if you could not open it meant it closed, and then he turned to laugh with another lady staff on the counter. We are Asian people, many many times that the staff in this hotel made us feel like they were looking down on Asian people and tried to make fun of us. That made us feel really bad about that. But there were not all staff that treated us bad like that,there were still good and service minded staff in hotels such as the doorman and the staff on the last day we checked out.

The hotel is not your typical dimension but it was clean and the mattress + pillows are one of the best I have slept on. The location was good as it was close to Metro, White House, Lincoln memorial, and Georgetown (walking around 20 mins). There is also a Metro station close by. However, it’s far away from the convention center though, you will need to take a taxi or Uber to get there. The one suggestion I have is to provide kettle for hot water in the room as well as bottle waters. Most of the reception reps are very helpful and cheerful, only the grave yard shift reception lady is not in a good mood (I know it’s grave yard shift…but). The elevator needs some improvement as well since it’s very slow… (I’m not sure it’s because of the elevator manufacturer or because of the old building).

I stayed at this hotel during the Christmas holiday, and it was a fantastic experience. The location is excellent — very close to the White House, with plenty of restaurants nearby. What I really appreciated was the daily cleaning service, which was always done thoroughly. The restaurant on the first floor was also impressive, with food and service comparable to a fine-dining restaurant. Everything about this hotel was perfect the location, cleanliness, and friendliness of the staff. If I visit Washington again, I will definitely stay here again.

The hotel is in a great location and the room is very cozy. It is right outside the subway station, and you can walk to the Washington Monument and the White House in two steps. There is a McDonald's across the street, so you don't have to worry about food. But there are some big problems, that is, it is very close to the building next door, so there is no light, the room is very damp, and the street is not soundproof and noisy. B1's ice machine can produce drinking water, which is good

I arrived early with heavy luggage just to drop it off, but I really appreciated being able to check into an empty room so early. The room was clean and comfortable.

Disappointed in first room which had odd layout and faces alley so I requested better room and they quickly accommodated but would’ve preferred they gave me better room to begin with since I think most people don’t like odd layout with view facing alley. Otherwise, room/bathroom was clean, tv had good selection of channels, and location was perfect where we were just minutes walk from White House and national mall and many good restaurants. Note that I used SpotHero app and found cheaper parking than what hotel offered. Not all garages allow unlimited in and out so make sure to check for this before booking.

first off, i booked a king room but was given 2 queen beds instead, they said you don’t always get that when you book through a 3rd party because they do not know what rooms are actually available, second, i requested that my room be cleaned everyday that i stayed, but was not, i had to go downstairs to ask for new towels 2 nights in a row, on the 3rd night i finally asked the front desk and they showed me a small sign that said they do not clean until your 4th day of stay, they can do a quick refresh if you ask before 9pm the night before, lastly, i was charged $41.73 on top of what i paid to Trip.com, i called to ask about it a few days after my trip when i saw it on my credit card, they said it was an amenities charge for each of the days i stayed, whaat? the only amenity i used was the elevator, never have i ever been charged for anything other than the price of the hotel, needless to say i will not be staying here again and will not recommend it to anyone

Hotel stay was nice, easy check in, valet was not orginized safely and had us stopping in the middle of the road to get out and offload luggage. There was not a designated, safe area for valet to handle the vehicles. Elevator smelled like sweaty workers and had poor air circulation, the hall way smelt like ****(not always a bad thing, just not at that time and place), and the most disappointing thing was the horrible service upstairs at the ”resturaunt and bar.” Service was non-existent and they were not busy in the slightest, the music was all ”hard” rap music cursing that was not appropriate at that time considering there were still families present. My wife and I sat there for 30 minutes before I had to ask the bartender to make us a drink and I had to pay the bill at the hostess stand since our waiter never came at any point.

It feels like living in a fraternity house. On Friday and Saturday nights, the 5th floor rooftop has disco parties which you’ll hear the music in your room until 2am if you live on the 4th or 3th floor. The staffs were nice in trying to help when I raised issue with noise. I had noise cancelling headphones on the whole night with taking melatonin so that I can fall asleep. They also gave me a room in the basement (lower level). The music doesn’t go there but there is a lot of water noise there. They had ear plugs ready when I asked them for help so it’s not a problem that they’re willing to fix. I would recommend this place to prioritise their guests than the bar visitors. Other than noise, things were pretty good though. I guess this hotel is good for young people. Parking on the streets could be difficult though.

My experience was probably thrown off by the fact that the pull out bed was rough. Like sleeping with a bar in your back rough. The two beds in the bedroom were great, so it fit a family of 5 at a very reasonable price. The kitchen was not the best quality but it WAS a kitchen, so I was grateful for the ability to store food in a fridge and cook up a meal or two. The location was perfect, across from Trader Joe's, 5 minutes from the Metro stop, easy to get anywhere in the city.