I stayed in the Phoenix Hotel with my daughter and sister. The facilities in the hotel are really excellent and easy to walk from Union station. However, i found out that on the first day i came into the room,there was a lot of dust on the floor and small pieces of snacks. Moreover, during our stay we had to contact the staff at the front desk, some staff made me feel really upset about services. One night,my sister went to ask the staff about how to open the laundry room , there were 2 staff members on duty and one of them said that if you could not open it meant it closed, and then he turned to laugh with another lady staff on the counter. We are Asian people, many many times that the staff in this hotel made us feel like they were looking down on Asian people and tried to make fun of us. That made us feel really bad about that. But there were not all staff that treated us bad like that,there were still good and service minded staff in hotels such as the doorman and the staff on the last day we checked out.
