3-Star Hotels in Orange County

Since the hotel had only recently opened, there was a bit of a wait during check-in. However, the staff were very kind and courteous, which made the process pleasant. On the other hand, there were a few concerns regarding the facilities. The water in the handwashing area didn’t drain well, and the toilet also had drainage issues. I had never encountered these kinds of plumbing problems at other places I’ve stayed, such as Universal Canaveral or Disney All Star Resort, so it was a bit disappointing. I was also surprised by the lack of sound insulation. Voices from the hallway could be heard very clearly inside the room. Additionally, there seemed to be a gap around the door, which likely allowed more noise to enter. I didn’t experience this kind of issue at the previous hotels I mentioned. Since the hotel is still new, I hope to see improvements in these areas in the future.

I have already been stayed at this hotel many times. It’s a cozy place. There’s a remarkable guy at the front desk.., his name is Sandro. He became a great friend of mine. He’s very kind, helpful and polite. American standard breakfast. It’s so close to the Universal City Walk.., in about 15-20 minutes by foot. I’d stay again for sure…!!

The hotel offers a free shuttle to Universal Studios, and you can get early park access with your room card. There are two good Chinese restaurants within a 1km walk that we've tried. The hotel also has its own restaurant, a travel desk, a car rental counter, and a shop. Overall, it was a very satisfying stay. The downsides were that the shower water wasn't hot enough in the evening, and the bathroom had no window or exhaust fan.

Got there and found out that my one reservation for 2 rooms was actually 2 reservations, so they charged me 2 security deposits. Then my credit card was $5 short, and they wouldn't take $5 cash. I ended up making an express payment on my card, just to be able to pay the second deposit. The african american lady at the front desk with the ponytail and glasses (never got her name) did not want the cash and wouldn't let me talk to the manager. Room had oil stains on the walls and phone in my room didnt work. Breakfast was ok. Sausage was the only meat. No bacon or anything else. And parking was $110 for 4 nights. Then I wanted to check out a day early and was told by the night shift that as long as I left by 11 am the next morning, I would not be charged. When I tried to check out at 8:30am, once again the same african american woman was working and acted like she had to get permission from the manager. She walked off to call him so I couldn't hear what she said and then came back to say I could only leave early one night on my reservation. I asked to speak to the manager and she said when she called him, he was in the shower and wouldn't be in until 9am. I said I would wait. Then I reminded her about how she said we had 2 separate reservations so we should be able to leave early for both rooms. She finally did it. Also, whenever you called them, before, during, and after my trip, it took about 6 hours of calling back to back before anyone picks up the phone. Even when I was there and my room phone didnt work, I kept calling and had to walk downstairs the first night to tell them about the oil stains on my wall and the phone not working, because I didnt want to be charged for it. She said she knew and that the wallpaper was going to be replaced. I have stayed there 3 times and after this time, I will not be going back. That lady was the only one with a nasty attitude.

Location is really really good. Close to everything I drive the pointe and even close enough to Kia center! Got a chance to check out a magic game at home. The uber ride there was less than 30 minutes away. Got a chance to see them play for the first time and they won had a great time. Can’t wait to travel back to the area too. The hotel is a good bang for your buck. And no resort fees!

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.

It was great to have a kitchen, and there was a CVS and convenience store nearby for easy shopping. Sea World was also within walking distance~ It was a satisfactory place to stay.

The resort hotel also has a swimming pool, the rooms and beds are relatively comfortable, and it is not too far from the surrounding theme parks. The hotel service staff is relatively enthusiastic and cost-effective.

Very convenient budget hotel. Room was large, allowed early check in. We only used it for overnight sleeping and getting to universal. It is as close to universal as their own resorts. There was some noise as the walls are thin but other than that the hotel exceeded our expectations

Lorna was kind , courteous, and professional our entire stay. Love how she delegates the front desk and help so many guests at once. Her team made my stay both comfortable and worthwhile.