To begin with, this hotel is a representative of the well-known Marriott hotel chain! and the service standards here should be of a higher level, BUT this is not the case. Check-in at the hotel from 16:00. We were delayed and warned that we would arrive at 9-10 pm. Upon arrival, we were given a room and it was dirty, i.e. it was not cleaned at all after the previous guests. The receptionist changed our room to the 1st floor, but it was also dirty! This is the first time my friends and I have encountered this! After waiting, we were given a room that was finally clean! However, there was no water in the room, and it was not provided later. There were no cups either. The room was not cleaned at all! The receptionist told us to call the senior manager to resolve the issue. After talking to the senior manager, we were also promised compensation for one night after the weekend. But there is no compensation! It is useless to call, as no one answers. I wrote to the email and there was no response. I also wrote to the booking service (Trip.com), but no one was willing to help. I believe they have deceived us! I am a regular customer of Marriott, but now I have serious doubts about their service quality and honesty, and I will definitely not recommend this hotel! There are many other hotels nearby, and there is plenty of choice! Objectively, the hotel is conveniently located near the Universal Studios amusement park. You can take a free shuttle bus or walk (but there are many hotels near the park with the same service). There are free breakfasts, which are not the most delicious, but they may be enough for the morning before the park. You can also enjoy tea or coffee throughout the day. The hotel is quite old and needs renovation.
