3-Star Hotels in Hakone

The highlight of this trip was staying at this hotel. First of all, for hot spring lovers, this hotel has both private baths in the room and private baths that require payment, as well as excellent public hot springs. The hot springs are very unique, with dense bamboo forests outside, creating a beautiful and private environment. The hotel's food is also of excellent quality. Unlike popular buffets, this hotel offers kaiseki dinner and a choice of Japanese or Western breakfast. Excellent value for money.

Setting: The hotel is nestled in the mountains, offering fresh air and quiet nights. It's also near a small river and waterfall. It's also conveniently located near attractions like Hakone Shrine and Lake Ashi. Service: The staff were attentive, the breakfast was plentiful, and lunch and dinner reservations were available. Facilities: The hotel's overall decor is relatively new, and the rooms are significantly larger than similarly priced hotels in Tokyo. The hotel's indoor and outdoor hot springs are very clean, and soaking in the water while listening to the gentle cascade outside was a relaxing experience.

I would recommend everyone to experience this ryokan at least once. A huge room with a kitchen, dining room, bedroom, bathroom, toilet and a hot bath. There is no window in the room with the bath, but because the bath is hot, you don't feel the coolness, but you can enjoy the views of the mountains. Dinner and breakfast - my respects! Gigantic and filling, but in the Japanese spirit. Fans of continental breakfasts in regular hotels will be sad. The staff is friendly. They try to speak English. It is not always possible to understand each other, but they try very hard! A special plus for this!

The room was very spacious, with a living room, kitchen, washing machine, hot spring bath, and even a scale. However, when I tried to enter the room, the password I received via email was incorrect, and I had to call customer service myself to get the right one. Other than that, everything else was great.

This is one of the best places I stayed! Thank you very much! The hotel is located a little bit far from the train station and I think this is the only downside (and I didn't suffer from it). The price is expensive, but it is worth it because 2 meals are included, and they have great service. The staff is from Nepal so if someone comes here and expects Japanese, they may be disappointed by that. But in fact, this is way better as they don't have those strict Japanese traditions and are more flexible for guests. The atmosphere and hospitality make you feel like you are at home. There are 2 buildings and I was in the second building that has a big onsen. The names of guests are written on a board, so you get a feeling they were waiting for you. I was checking in a few minutes after check-in hours (18:06 or so), so I was nervous. Fortunately, I didn't have any problems with that. Also, I didn't expect any meal for dinner because of my previous bad experience with the Japanese staff. And then I was surprised when the owner said that the dinner time starts at 6 PM! So I had the meal after 30 minutes. This is really convenient for tourists because you can see Hakone and come to the hotel on the last train from Gora station (that's what I did) and then you will have a great dinner! After I finished the meal, they gave me a dessert! Overall, it felt like a regal banquet. I really like it! After that it was already dark, so I walked around the hotel and took pictures. It looks nice and comfortable. Then I needed a rest before the public bath. The owner said I can use onsen any time I want, it is 24 hours open. I didn't check that though I used it 10-11 PM. There are 2 pools with serum and some minerals from the volcano. The pool inside is hotter and more comfortable. The pool outside is almost body temperature. Actually the water from the spring is hotter, but the water temperature in the pool decreased. There were private baths, but I was tired and didn't go to check them. After you finish bathing, you can drink cool water from the cooler near the entrance. The breakfast that was included in my plan and the staff again pleased me with that. I like the variety and quality of the food. After checking-out I had a free transfer to the train station. So, I had a wonderful experience with this hotel, and it is one of the reasons I want to visit Hakone again. Thank you very much!!!

A nice hotel that is a little distant from the nearest restaurants, shops and attractions. There’s a shuttle bus to the local railway station, which is useful but it stops at 6:00pm so after that you have to walk. It’s not too far but it is very steep. Our room was in need of refurbishment, with a stained carpet and tired fittings. That said it had everything we needed.  The onsen was a welcome facility which was very enjoyable. The ‘free-flow’ beverages from 18:00-20:00 was also a nice touch but we weren’t made aware of it and it would have passed us by if we hadn’t heard it being offered to other guests.  Dinner was very nice but a little odd, in the sense that there was no choice and was French cuisine; it was also quite expensive. Breakfast was average with undercooked bacon, good eggs, a nice yoghurt/compote combination but no preserves to have with the (one small) croissant. Service was very good.

Such a great find! Calming ryokan in a peaceful part of the mountain. Staff were all super friendly and accommodating of us as tourists who didn’t speak Japanese. Every meal was delicious and the staff took time to tell us what each little dish was and even gave us some extra mini dishes to help us try different things. They were all delicious! The onsens were also very relaxing and had everything you could need. My boyfriend and I booked the private onsen our last night and looking out over the mountain at night when it was raining was a great experience. We got the Japanese style room and it was very spacious and the tatami floors were very comfortable. View over the mountains was also terrific. The ryokan shuttle took us to the nearest two train stations (Gora or Sounzan) in the morning when we requested and picked us up at the end of the day so it was very convenient getting to the ryokan even without a car. Highly recommend this stay!!

Really enjoyed my stay at Root Hakone. I reached a little late (around 7:30-8pm) and the walk to the hostel was a little dark (roads on Hakone aren’t that well-lit at night due to it being a forested area). So recommend to reach earlier if you’re not that comfortable with walking in the dark alone! The accommodations were comfortable, single futon bed with lockable room doors, separated by a divider. Was initially expecting just a cubbie with a curtain so this was a pleasant surprise. There’s also a direct bus nearby to Togendai Station if you’re keen to take the sightseeing cruise and ropeway. The drinks made by the staff were also wonderful, enjoyed a cassis soda, cassis oolong and fuzzy navel at a great price. The management also gave a guide of nearby recommended places to travellers too (had the best coffee at Amaze Coffee, recommendation of the staff)! Overall would come back to stay again if I’m ever back in Hakone. A downside is perhaps the lack of availability of food options at night and no near konbini so be sure to grab some supplies at the station prior to heading over.

The main courtyard of this hotel is very upscale and only accommodates top-notch guests who can afford a butler. We stayed in the old building in the hotel's side courtyard, the one with the big words ”Fairyland” hanging on it. The room was large, clean and quiet. But there is no elevator, so you have to climb four floors. Customers with large suitcases should order with caution.

the hotel doesn’t have an elevator and the staff didn’t even bother to help us with our luggage. we’re two girls and we had 3 big suitcases. luggage storage is 500¥ per piece and we just wanted to leave it for half an hour. breakfast is provided for 500¥ but it’s just coffee and croissant, i could pay more but get some good food because there are no restaurants nearby. the reception closes at 9 or 10 pm, and there were guests who arrived after that time and asked us for help because there was no one at the counter. the onsen looked kinda disappointing. overall, it’s okay if you’re looking for a budget stay for 1 night, but i would not recommend it