5-Star Hotels in Hakone

A ryokan that even the locals enjoy! It was an amazing experience staying in Madoka no Mori - from pick up at Gora station to the check-in, we were looked after. I was with my partner and accompanied by family members as well (their first time in Japan). The service was impeccable - communication was excellent, facilities were top-notch and the care we received was nothing short of amazing. We would definitely go back again in the future! The availability of your own private onsen in the room with hot spring water was so worth it. Great selection of seasonal food during dinner and breakfast. Staff very flexible in assisting our travel plans the next day as well. Given that it's located in the higher areas of Hakone, it does limit ability to get to the hotel unless you have a car. However, there is a shuttle available to pick up guests. Only thing was that our group got a questioning look from the driver initially when we approached the shuttle saying we had a booking. It wasn't until they saw our names on the list of guests that they happily helped us out. It did affect the initial feelings we had with the ryokan.

When checking in, the hotel will explain the tourist route of Hakone. It's a no-brainer to check in and just follow the map provided by the hotel. The service exceeded my expectations. I felt like a princess returning home during my stay. I thought this was the standard Japanese service. But later I stayed in other hotels and found that the service of Gora Kadan is far better than other hotels of the same price. The room is a bit old and the shower is also very old, but it is cleaned quite well.

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

The hotel's shuttle service made getting around incredibly easy. We pre-booked it on Ctrip, and the shuttle to/from Odawara was right on schedule. It also offered flexible pickups and drop-offs at several attractions. After returning to the hotel, a soak in the hot spring was the perfect way to unwind and wash away the day's fatigue.

Yes, the hotel provides breakfast and dinner. The Japanese food is exquisite and the service is also very good. If the price/performance ratio is higher, it will be more enjoyable. I will go there again in the future. The private hot spring is very good and the service is very good.

Every city's soul resides in a hotel. The Peace Hotel in Shanghai, the Imperial Hotel in Tokyo, the Ritz Paris. These masterpieces, born from local spirit, aesthetics, and a unique mission, are irreplaceable classics, forever one-of-a-kind. They are undeniably the ultimate experiences to explore in these great cities. In 1871, a 20-year-old Japanese man moved to America for work. After saving enough money, he returned to Japan during the Meiji Restoration and enrolled at Keio University. There, he was enlightened by Fukuzawa Yukichi, the father of modern Japan, and first realized the importance of international tourism. In the same year (1874), Emperor Guangxu was only 3 years old; the gears of history began to turn. Fukuzawa's portrait is still on Japan's highest denomination banknote today. The young man, Yamaguchi, realized that Japan didn't have a true hotel for foreigners. So he picked up a blank piece of paper and began to draw the blueprint for Japan's future state guesthouse: 1. A place foreigners would love most. 2. Close to Tokyo, with beautiful scenery. 3. Must have natural hot springs. The intersection of these three coordinates landed in the Miyanoshita area of Hakone. In 1878, Japan's first resort hotel – Fujiya Hotel – was born. However, fate was cruel; just 5 years later, a major fire engulfed the hotel, along with all records since its opening, turning everything to ash. The once eternal legacy became as thin as a wisp of smoke. Fortunately, Yamaguchi resolutely chose to rebuild. In 1891, the new building was completed and has been operating ever since. The symmetrical facade and main entrance portico emphasize a solemn ”frontality.” Inside, there are sofas, fireplaces, and radiators. Even the height of the doorknobs and beds was customized to suit the stature of Westerners. Yet, at the same time, the graceful curves of the Japanese roof, vermillion railings, and dragon wood carvings constantly remind you – this is Japan. No other hotel can better interpret the four characters ”Wa-Yo setchū” (a blend of Japanese and Western styles) than Fujiya Hotel. During the war, it interned over 70 European and Central/South American diplomats. Over a hundred years, the countless celebrities, dignitaries, and royals it hosted are dazzling: Charlie Chaplin, John Lennon, Albert Einstein, Yukio Mishima, The King of Belgium, the Crown Prince of Sweden, the Duke of Windsor, Emperor Hirohito, the Last Emperor Puyi, Chiang Kai-shek... For nearly 150 years, Fujiya Hotel has witnessed the collapse of countless colossal powers. How many kings and generals once stood by its west-facing windows, witnessing the twilight of their empires? I checked in during early summer, like pushing open a door to time. The hustle and bustle had long faded, but it still retained its former glory, humbly yet proudly refusing to awaken. Time stands still here, leaving amber-like imprints, as if nothing has ever truly left.

The hotel is located in a very secluded mountainous area. I stayed in an open-air hot spring villa with a large courtyard, and soaking in the hot spring was incredibly relaxing and wonderful, whether it was cloudy or sunny, day or night. The courtyard was beautiful on rainy days. The entire villa area was almost completely silent; aside from occasionally seeing people at mealtimes, I barely saw anyone else, which was very pleasant. The hot springs were also excellent, leaving my skin feeling smooth and moisturized. The room had a living room with a fireplace and a Bluetooth speaker, making it spacious and warm. This was the hotel's biggest draw. However, some small details were lacking. Some villas don't have parking, like mine, and walking to the parking lot was quite a trek. The bathroom area wasn't well-heated; the shower and toilet rooms were very cold unless the door was left open. The hotel's toiletries need improvement; the cotton pads were unusable, of very poor quality, falling apart into shreds when I tried to wipe my face. The bedding was also quite mediocre, not comfortable at all, and the mattress felt saggy. However, the linens were very clean and fresh, which was good. Cleanliness was so-so. Both the hot spring pool and the shower room, being made of wood, are prone to mold, and the hotel should clean them more thoroughly. The Kaiseki dinner was very ordinary. The taste and ingredients were unremarkable, though the price was also reasonable. There's no need to eat the hotel's Kaiseki if you have other options. The service was decent. They thoughtfully sent champagne for our anniversary, which was a nice touch. Check-in and check-out were handled in the room, and other services were quite proactive.

Hotels in Hakone are generally expensive, but Kai Hakone offers a pretty good value for money. Room: We booked a standard room. It was newly renovated, clean, bright, and well-designed with a great view. Very comfortable stay. Onsen: The public bath isn't large, with one open-air bath for men and one for women, both overlooking the valley. It's small but charming. The baths switch locations between morning and evening. The lemon water is delicious. Other Activities: There's a tea house in the common area with a beautiful view. They offer complimentary tea and snacks in the afternoon, and local shochu in the evening (though it wasn't great). You can also book a local yosegi woodworking activity. The lobby also provides free tea and water all day. Food: Breakfast and dinner are provided. Post-pandemic, the quality of dining at Kai is not comparable to pre-pandemic times, especially breakfast. Overall, the food is decent with some thoughtful touches, and their desserts are particularly good. I'd recommend staying for 1-2 nights. Currently, the restaurant only offers two dinner menus plus a vegetarian option, and for breakfast, one Chinese and one Western set. So, for our 3-night stay, the dining experience on the third day felt a bit underwhelming. Location: It's located halfway up a mountain, so you'll mostly rely on taxis for getting around. It's about 1500 yen from Hakone-Yumoto Station.

The service was excellent, professional, and very attentive. The in-room amenities were premium and had a luxurious feel. The towels and hot spring attire were made from high-quality material and felt wonderful. It's an excellent choice for a hot spring inn.

The famous house is over 300 years old and well maintained. The decoration of the waiting area is more English style, with free drinks and a comfortable fireplace. The waiting area for each group of customers is relatively independent and undisturbed, which is good. On the way from the waiting area to the room, you will pass through several rest areas with different functions, with beautiful window views of different scenery. This time I stayed for only one night, and it was a pity that I couldn't feel the tranquility in front of the window. The room I booked has an outdoor private bath, and it is quite comfortable to enjoy the courtyard view while soaking. The Kaiseki cuisine is standard and there is no surprise. The check-out time of Hakone Hotel seems to be 10 am, too hurried 😂