3-Star Hotels in Milan

避雷 Usually, I leave positive reviews for hotels, but unfortunately I had a very disappointing experience staying at Be Mate CityLife in Milan. From the moment we entered the apartment, there was a strong unpleasant smell, similar to mould, coming from the bedrooms. The odor was noticeable throughout the stay and made the apartment very uncomfortable. Even the housekeeping team acknowledged the smell. However, on the day of check-out, the hotel denied all feedback regarding the issue. We reported the matter immediately to both the hotel and Trip.com. More seriously, I injured myself on the bathroom door handle within just a couple of hours of arriving, due to sharp handle and the narrow passage space. Instead of showing genuine concern or taking responsibility, the hotel’s response was extremely disappointing. They stated that the door was “designed in a way that it can swing back and forth” and suggested that the incident was due to not knowing “how to properly use it.” In fact, I had not even touched the door when the injury occurred. I found this response inappropriate and dismissive toward a guest who was injured on their property. On the other hand, Trip.com handled the situation professionally and showed genuine human care throughout the process, which I sincerely appreciated. Unfortunately, due to the hygiene issue, unpleasant smell, and the hotel’s attitude toward customer safety and feedback, I would not recommend staying here.

Our stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem! The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable. Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!

This is my second stay here. It's close to the cathedral and other major attractions, and there's a bustling street downstairs with lots of food options.

The location is fantastic, right next to the train and metro stations, and the airport shuttle bus terminal is just downstairs (€10 per person). It's convenient for getting to any attraction. There's air conditioning, so you can pop back to the hotel for a break when it's hot in the afternoon, grab a complimentary coffee, and then head to the food court across from the central station in the evening for some delicious food. It's truly delightful.

Location: Very close to the Porta Venezia metro station, which offers convenient access to the Duomo and Santa Maria delle Grazie (where you can see 'The Last Supper'). It's a quiet area despite being central, with a food street nearby. Facilities: For a European hotel, it's relatively new. While the amenities are on par with a budget hotel back home, it does have a decent-sized elevator. Service: They offer 24-hour front desk service, and the staff's English is quite good. Cleanliness: Overall, it's very clean. A great choice among hotels in Milan! 👍

Not too far from the city center, it's about a 4-stop metro ride or a 45-minute walk to the Duomo. There's a medium-sized Carrefour just a two-minute walk away, and the Line 4 metro station entrance is a five-minute walk. The room itself is tiny, but the bathroom is surprisingly spacious. You can ask for a kettle at the front desk. There were only two power outlets, which was a bit inconvenient. I stayed for two nights, and they not only cleaned the room but also tidied up, even placing my boots and slippers, which I'd left on the floor, neatly in their designated spots.

The hotel is very old, from the elevator to the rooms and the bathroom. The room had a distinct musty smell, probably due to the age of the building. However, everything was very clean. The bathroom was spotless, and the air conditioning worked perfectly. The location is excellent, close to the central train and bus stations, and only about 150 meters from the metro station.

We arrived at 11pm in the night from Milan Centrale. It took us roughly 10 minutes dragging 2 large heavy suitcases. The hotel was clearly signposted and the area felt safe and was not dodgy. We were greeted by a very kind lady at reception who quickly checked us in. We asked for a quiet room, and she said that perfectly sound proof rooms are not possible this close to the train station. We got a room facing the train station on the 4th floor, but slept very well. The train rumbling could be felt, but we could not really hear anything so that was fine. There was some noise as the people next door either chatted as they were getting out or coming in, but it was not more than 2 minutes. Blackout curtains were excellent, and the shower was heavenly. Bedsheets and towels and pillow cases were really really clean. Charging points were a bit lacking (we took out the TV plug) and the wooden shutters looked dated, but our bathroom must have been renovated because it was absolutely SPOTLESS. We were able to leave our luggage at check out. Location is great for trains, and airport, but for exploring Milan, I would recommend you get a day transit pass as the Duomo and other stuff is a bit of a walk away. We came back in the evening to collect our suitcases and the evening receptionist was also very friendly and polite and patient with all our questions. Could not recommend enough for a short trip.

After checking in, when I went out, I couldn't lock my room door no matter how many times I tried to turn the key, although opening it was no problem. This was quite frustrating. I spoke to the front desk lady, and she tried to lock it for me, but even she had trouble, failing multiple times. I asked to change rooms, but was told it wouldn't be possible until after 12 PM the next day. The next morning, it took me about 10 minutes to finally lock the door before heading out. When I handed in my key at the front desk, they offered to change my room, but since my train was approaching and I was checking out the next day anyway, I decided against it. The front desk service wasn't bad, but the fact that the lock was unreliable caused a lot of wasted time, and not being able to lock the door from the inside was a real issue. (Front Desk)