3-Star Hotels in Milan

避雷 Usually, I leave positive reviews for hotels, but unfortunately I had a very disappointing experience staying at Be Mate CityLife in Milan. From the moment we entered the apartment, there was a strong unpleasant smell, similar to mould, coming from the bedrooms. The odor was noticeable throughout the stay and made the apartment very uncomfortable. Even the housekeeping team acknowledged the smell. However, on the day of check-out, the hotel denied all feedback regarding the issue. We reported the matter immediately to both the hotel and Trip.com. More seriously, I injured myself on the bathroom door handle within just a couple of hours of arriving, due to sharp handle and the narrow passage space. Instead of showing genuine concern or taking responsibility, the hotel’s response was extremely disappointing. They stated that the door was “designed in a way that it can swing back and forth” and suggested that the incident was due to not knowing “how to properly use it.” In fact, I had not even touched the door when the injury occurred. I found this response inappropriate and dismissive toward a guest who was injured on their property. On the other hand, Trip.com handled the situation professionally and showed genuine human care throughout the process, which I sincerely appreciated. Unfortunately, due to the hygiene issue, unpleasant smell, and the hotel’s attitude toward customer safety and feedback, I would not recommend staying here.

Our stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem! The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable. Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!

This is my second stay here. It's close to the cathedral and other major attractions, and there's a bustling street downstairs with lots of food options.

Not too far from the city center, it's about a 4-stop metro ride or a 45-minute walk to the Duomo. There's a medium-sized Carrefour just a two-minute walk away, and the Line 4 metro station entrance is a five-minute walk. The room itself is tiny, but the bathroom is surprisingly spacious. You can ask for a kettle at the front desk. There were only two power outlets, which was a bit inconvenient. I stayed for two nights, and they not only cleaned the room but also tidied up, even placing my boots and slippers, which I'd left on the floor, neatly in their designated spots.

To get an access key, We have to go to another building around 3 blocks away in order to get a key. The inconvenience is, appointment had made to me in front of one Villa’s door. We found other guests waiting there to but there is no more instructions for access. We have to call property and finally find out that their office just like at the next two - three rooms. I don’t understand why they didn’t make appointments at their office at first time. We we were feeling frustrated while we had been asked from the villa’s owner why we stood there in front of their property. The room is quiet good actually.

The service staff are all young and energetic, their English is very good, and they can communicate easily. Everyone is enthusiastic to provide help, including carrying luggage and bags, and even helping to call TAXI. The location of the hotel is also unbeatable. Go straight, turn right, and walk 800 meters to the Duomo. Will come and stay next time

The hotel is very close to Milano Centrale, the main train station, and the metro stop is just a few minutes’ walk away. The hotel is clean, which is really important. One crucial piece of advice: don’t make the same mistake I did by booking a room without air conditioning in the summer. Milan gets extremely hot during that season, and having AC is absolutely essential.

I chose this hotel because it was close to the train station. It's located a bit off the main road, which I consider safer. The room is spacious, and daily housekeeping provides fresh, clean towels every day. There's no kettle in the room, but we asked for one and they lent it to us for the evening; the staff is very polite. Also, there are no slippers, but generally, we only came back to sleep after spending the whole day in the city, so there are no particular complaints.

After checking in, when I went out, I couldn't lock my room door no matter how many times I tried to turn the key, although opening it was no problem. This was quite frustrating. I spoke to the front desk lady, and she tried to lock it for me, but even she had trouble, failing multiple times. I asked to change rooms, but was told it wouldn't be possible until after 12 PM the next day. The next morning, it took me about 10 minutes to finally lock the door before heading out. When I handed in my key at the front desk, they offered to change my room, but since my train was approaching and I was checking out the next day anyway, I decided against it. The front desk service wasn't bad, but the fact that the lock was unreliable caused a lot of wasted time, and not being able to lock the door from the inside was a real issue. (Front Desk)