Spa Hotels in Kigali

My room was not vacuumed during my stay, and some toiletries were missing; I had to repeatedly contact reception for items such as a dental kit. Although I had booked without breakfast and subsequently paid for it at the hotel, I was still approached by service providers during my meal to inform me that payment was outstanding. This was quite upsetting and embarrassing, particularly as the reception staff did not appear to be coordinating with those providing service. Would i eat breakfast and not pay??? Like really 😒

Excellence service! The manager Anna is superb, professional, and make my stay feel welcomed. Thank you!

入住體驗超棒！客房乾淨整潔，床品舒適好眠，服務熱情周到，早餐豐盛可口。環境靜謐無噪，出行便利，性價比拉滿，下次還會選擇！

The service was top notch!

Отель очень понравился! Неожиданно высокий уровень обслуживания, не уступает лучшим отелям Турции. Номер стандарт достаточно просторный, большая кровать с двумя тумбочками и кушеткой, большой шкаф, длинный стол и стулья, кресло с журнальным столиком - мебели достаточно для комфорта. В ванной душевая кабина, ванна, не хватает только биде или гигиенического душа. В ванной также стеллаж для одежды. Чистота на высоте. Сервис тоже: вечером приходит работник и расстилает постель, ставит около нее тапочки и коврик типа полотенца. Завтрак проходит возле бассейна, на улице или в помещении. На шведском столе, помимо стандартных блюд, три разных салата, несколько видов сыров (в том числе камамбер и рокфор), 4-5 видов свежих соков (арбуз, ананас, маракуйя и др), из фруктов - два вида маракуйи, арбуз, ананас, оранжевые шарики - ”гусиная ягода”, папайя, а также плоды томатного дерева. Завтрак изысканный!

Rwanda is definitely beyond your expectations. The streets are clean and tidy. This hotel should be considered a great resort hotel in Rwanda. The environment is very elegant. The key is that the food inside is very cheap. The waiter is very good and highly recommended.

The staff here work very hard and maintain the standard for this property. It was clean and friendly staff. The only problem is the owner/manager of this place. It was fully booked and was offered another accommodation for the first night and then taken back to the original plan compliment from the owner which was appreciated but not appreciate that the inconvenience wasn't our fault as we are just guests. I will put it down to you having a stressful day. Speaking with other guests they didn't get what they requested eg a balcony. People book for the amenities and it ruins it when the standards are not met. The location is completely different, the washing machine is broken, breakfast is very basic you are lucky to get an omelette. There are no choices or care if you cannot eat certain foods. The WiFi goes as far as the living room and will not reach the rooms so you need to stay in the living room. The air conditioning is not working but there are fans to help if you are too hot. This location has a few shops but the location that shows I wanted to be near the gym which was within walking distance to the property. There are restaurants and a butcher close by so you can cook yourself something to eat.