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10/10
Outstanding
EEmmanuel OsaeI had a wonderful stay at the lodge. The staff were incredibly helpful, friendly, and always ready to assist with anything I needed. The breakfast was also excellent with a great variety of delicious options every morning. Overall, it was a very comfortable and enjoyable experience, and I would definitely recommend Eagle view to anyone looking for great service and a relaxing stay.
SStam1I absolutely loved my stay here! The staff was incredibly welcoming and attentive, making me feel at home instantly, good breakfast thanks to the chef, the location is perfect and i love the view from the hotel looking towards the golf course.
GGuest UserNegative points
• Although I booked a twin room, they told there were none available. The first room they showed me on the second floor was extremely noisy due to loud music and vibrations from the restaurant and event space. The next room they offered faced the road, but the wall was not soundproof and the outside noise was very disturbing.
• When I tried to speak with the manager, there was no manager available on Sundays. If the manager is off, there should be someone acting on their behalf.
• The restaurant had many flies. There were both soft-boiled and hard-boiled eggs, but even the “hard-boiled” ones were half-cooked inside. When I asked for a properly hard-boiled egg, one of the kitchen staff gave me an unpleasant look, and even after asking, the egg was still undercooked (photo). The male kitchen staff were unfriendly, and it was impossible to order any egg dishes comfortably.
• The corridor lights turn off automatically, making it pitch dark and creepy.
Positive points
• Comfortable bed, welcome drink
FFetsoumThe Nature Kigali was the most beautiful experience. Strategically located, delicious breakfast, warm and friendly, amazing, accommodating staff. The owner Hugh is very friendly. We felt like we were at home away from home. Great value for money. The food is so popular that is well frequented. There are stores in walking distance.....What can I say..I would recommend it for anyone who wants to stay in spick and span budget hotel. I would do it again!
GGuest UserMy room was not vacuumed during my stay, and some toiletries were missing; I had to repeatedly contact reception for items such as a dental kit.
Although I had booked without breakfast and subsequently paid for it at the hotel, I was still approached by service providers during my meal to inform me that payment was outstanding. This was quite upsetting and embarrassing, particularly as the reception staff did not appear to be coordinating with those providing service.
Would i eat breakfast and not pay??? Like really 😒
PPerma FortunaRwanda is home to five Top 300 luxury hotels, out of these five stars hotels 2 are Top 50 Luxury resorts located outside Kigali. Kigali Marriott along with the other two 5 star hotels in Kigali edged their way into the very exclusive Top 300 hotels Global list. Despite not having the most expensive franchise brand they earned it by the genuine attentive friendliness of the employees (quality + quantity), the street where the hotel is located is beautiful and meticulously clean, safe to walk at anytime. The food at all hotel restaurants is very appetizing even if you are thinspo. The water pressure and quality is perfect both in Shower and Tub, the curtains, linen, robes, and towels are very clean. In Kigali Marriott you feel the permanent undetected presence of a Great person a guardian angel...Whose priority is to keep everything perfect ...this always a good sign of Great Luxury Hotel 👍
If you are fortunate to afford Living in Kigali Marriott while in Rwanda 🇷🇼, do it...You will be welcomed by smiling Anna or of her equallybattentive peers at reception every morning!... If you want anything...anything at all..feel free to ask the conceirge desk and they will eagerly make it happen! The food is tasty as I mentioned this already... I have no photos of unengaged food... Good food triggers impulsive outbursts 😊
GGuest UserOur room was equipped with an outdoor balcony. Although the friend's room did not have a balcony with a living room, it was much more comfortable than the ordinary standard room. The front desk of the hotel was very enthusiastic and helped us make an appointment for the driver to the national park. When we went, the service of booking the pick-up by email was also very good. The breakfast buffet was very rich, I ordered roast pork chops for dinner, which was quite delicious and the tip was included in the meal. The fly in the ointment is that the driver asked us for 60 knives after the return reservation from the hotel to the airport, and the front desk told us before that it would cost 35 knives.
MMemory HallFinding nice hotels is luck and effort recognizing an excellent hotel an IQ test. Trip.com Group helped me find this place.
Highly recommended
GGuest UserI had sent 2 emails to inform lodge i would check in at 2.30 am; no one was on reception when I arrived. Had to wait 20 minutes for guy to show. They’d put in very loud room beside very busy dual carriageway. In the end they upgraded me to quieter room but still heard construction noise banging from neighbouring compound throughout the night. I left a 10,000 franc tip for dinner one night; that was mistakenly put on check out bill for $10. It is beautiful but I have quite a few buts….
GGuest UserHotel was near airport but far away from the city. Room was poorly maintained as many appliances were faulty, such as the fan and water heater, which were quickly fixed by the staff. Would not recommend if you want a fuss free stay.
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