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Posted on Aug 17, 2026|Executive Suite
Guest UserThe hotel advertises direct bus service from Hong Kong via CTS (China Travel Service), but in reality, the bus drops passengers off at Jinwan Huafa Mall. You then have to walk for nearly 10 minutes in the scorching sun to reach the hotel. Upon arrival, you check in at the 22nd-floor lobby, then take another set of elevators with your card to your guest room floor. When going out, you also have to take the elevator to the 22nd-floor lobby first, then transfer to another set of elevators to the first floor. If you want to go to the 6th-floor pool, you also need to go to the 22nd-floor lobby to change elevators. Walking through the lobby in a swimsuit and bathrobe in front of everyone is quite awkward.
In Executive Suite 1726, the toilet seat was damaged and made strange noises when opening and closing. The shower glass door also made noise when opening and closing, and the bathtub faucet made a roaring sound. After filling the tub, I found a puddle on the floor; it turned out the showerhead was leaking simultaneously. There was also no clothesline in the bathroom to hang wet clothes, etc., and the bath towels needed to be replaced.
During breakfast, I briefly cleaned the table and noticed the alcohol wipe was very dirty. The manager explained that stains were hidden in the table edges because the tables weren't sealed. The coffee was also bad.
On the positive side, the room hygiene was well-maintained, and the pool's bubble party was a favorite with kids.
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Price per night from€ 69
Posted on Aug 23, 2026|Macau Ocean King Room
Anonymous UserI booked this hotel based on its 'luxury' branding, expecting a similar level of service for special needs guests as I've experienced at other Hilton and Indigo properties in the same category. What I found was truly eye-opening.
Upon arriving at night, there was no doorman or security, and the parking area outside was chaotic.
I had specifically requested a shower chair when booking online, and reiterated it multiple times during check-in. Yet, it took ages to arrive after I checked in. It was only after calling the front desk and multiple nudges from Trip.com customer service that it finally showed up.
Check-in itself took over 30 minutes; they couldn't find my booking when re-entering it. I had booked a sea-view room, but was assigned to the lowest floor. The 'sea view' was far from what the pictures depicted.
Room amenities were also surprisingly sparse: no welcome fruit, an empty minibar, and only two lonely bottles of water. Honestly, even an Atour hotel offers more.
While the hotel's hardware looks decent, service for guests with special needs felt like an afterthought. Despite its 'luxury' reputation, the responsiveness for basic accessibility features is worse than many standard chain hotels.
Underneath its high-end luxury facade, the overall experience was severely disappointing. It's no wonder many other hotels nearby were fully booked while this one still had vacancies; I now completely understand why.
My advice: don't gamble on this hotel's service.
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Price per night from€ 55
Posted on Sep 1, 2026|Patio Pool Room - King
Guest User
Our stay at Angsana Zhuhai Phoenix Bay was incredibly comfortable, and the service was definitely the highlight. Flora from management was very welcoming; the check-in process was smooth and efficient. She proactively shared information about the hotel's special activities and tips for exploring the beach, following up attentively throughout our stay. When we asked for directions to photo spots within the resort, she patiently guided us, and any requests were met with a quick response. The 'Xiaowan Trip Shoot' photography service they collaborate with was also excellent. The hotel staff's service felt very refined; they always offered a polite smile when we passed by, without being overly enthusiastic – the balance was just right. Our room was meticulously cleaned and well-maintained. The resort's gardens are beautifully manicured, with picturesque views at every turn, making leisurely strolls very enjoyable. We participated in a hotel craft experience, and the staff's patient guidance made it a very pleasant activity. The breakfast offered a wide variety of choices and tasted great. Watching the sunset from the private beach in the evening was truly therapeutic. You can really feel how dedicated every staff member is, paying attention to all the little details, which made our stay relaxing and reassuring. It's perfect for a getaway with friends, and the experience far exceeded our expectations. We will definitely prioritize Angsana Phoenix Bay on our next trip to Zhuhai.
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Price per night from€ 110
Posted on Sep 6, 2026|Polar Region Room-Two Beds
Guest UserOur overall stay at the Penguin Hotel exceeded our expectations. The lobby had excellent, glare-free natural lighting. The hotel's overall decor felt upscale, with a strong family-friendly vibe. The guest rooms had soft, natural lighting. The hotel's pricing was appropriate for a resort destination. Transportation to and from the hotel was convenient. The butler service was attentive and detailed. The breakfast offered a wide variety of dishes, catering to all types of diners. The overall experience is highly recommended, especially for family vacations.
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Price per night from€ 118
Posted on Jun 4, 2026
Yitiaoxiaoyuererer【Thoughtful Touches】Exclusive 24-hour butler service:
First off, the front desk lady was incredibly polite and patient when we checked in that evening! The front desk also had roasted sweet potatoes and popcorn for the kids, and parking at the hotel is free. For breakfast, there's a lovely selection with a 'nine-compartment' tray, steamed buns, shaomai, fruit, noodles, and soy milk – it’s clear they put a lot of thought into it. The front desk lady even gave us an extra breakfast. I also left something behind, and they kindly reminded me to go back and get it. If I come back to Zhuhai, I'll definitely choose this hotel again.
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Price per night from€ 22
Posted on Aug 23, 2026|CHILL Simple Single Room
Guest UserMy stay here was excellent. The room was clean and tidy, with no strange odors, and the bedding was very comfortable. Check-in at the front desk was quick, and the staff were friendly and responsive to any issues. The location is convenient for getting around and dining. Overall, it's great value for money, and I'd definitely choose this hotel again for my next visit.
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Price per night from€ 24
Posted on Aug 10, 2026|Premier Twin Room
Guest UserMarriott quality is always reliable. Hotel parking is free, and the front desk always has water for guests. I didn't have time to try the pool, but my sister enjoyed the afternoon tea. It's located very close to attractions like Love Post Office, Lighthouse, Fisher Girl Statue, and Jingshan Park. It would be great to ride the colorful and multi-person bikes if the weather wasn't so hot, but unfortunately, it was. The facilities are complete and clean, especially the sliding door design in the bathroom, which makes the space feel very open and bright – I even want to adopt it for my own home. It truly makes the room feel much more spacious.
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Price per night from€ 51
Posted on Jul 28, 2026|Shizimen River View King Room
Yyy1cantI had a sudden business trip to Guangzhou and, after it was over, I decided to visit Zhuhai. I've always heard that St. Regis is known for its service, and Zhuhai St. Regis is supposedly the pinnacle of St. Regis in China. So, I specifically booked it. This was my first time staying at a St. Regis hotel (I usually stay at other luxury hotels like Ritz-Carlton, Mandarin Oriental, and Rosewood). Let me start with the conclusion: it's beautiful, but the service is just a facade.
When checking in, the greeter at the door was very enthusiastic, taking our luggage and escorting us to the lobby for check-in. The staff member was very beautiful (no other meaning intended) and kept a smile on her face the whole time, speaking softly and gently. This was definitely a big plus for the service, something they do better than most luxury hotels (frankly, they don't seem to have that 'work fatigue' vibe). The hotel has an extremely European style, a stark contrast to the Rosewood I stayed at in Guangzhou yesterday. The entire hotel exudes a gilded-age beauty, reminiscent of an economic boom, and it echoes the Macau across the river. The hollowed-out atrium is a stunning design. I've stayed in countless hotels, but only a handful have a similar design (like Tomson InterContinental Shanghai, InterContinental Hangzhou, etc.). St. Regis is bolder in its use of lighting and color, opting for this golden-brown hue, which made me feel like I traveled back to 1990s Europe. It truly embodies 'old money' in its bones. Entering the room, the same European style continued. My name was displayed on the TV (a nice touch). I was very happy that the TV came with two Bose speakers (reportedly a six-figure set online). The sound quality was mind-blowing, much better than any other hotel speakers I've encountered 😆. I had booked a bubble bath that day, which is a signature St. Regis feature. After a day of exploring, a bubble bath is truly a chill experience. The thing I was most, most, most happy about was that during check-in, the front desk asked if we smoked. St. Regis has special smoking floors, something I haven't seen in most luxury hotels. St. Regis thoughtfully considered this 🥰.
Now for the downsides. First, the inefficiency. The hotel only had two (or three?) front desk agents for check-in. The staff led me to the lobby, where I sat for twenty minutes before it was 'my turn' to check in, even though the lobby was empty at the time, with at most five people checking in. This level of inefficiency is unacceptable! Second, St. Regis's renowned 'butler service.' Before check-in, there was no phone call, no prior inquiry about room preferences, and no one added me on WeChat. During check-in, no one offered water; I even had to ask, 'Don't you have water here?' and 'Doesn't your butler service add guests on WeChat?' before they brought out water and the hotel's WeChat QR code. I even had to get the water myself and add WeChat myself. Everything felt so 'improvised,' which made me quite unhappy. It reminded me of an online joke: 'She's like Siri, answers every question but never initiates a conversation.' For St. Regis, a brand specializing in butler service, this aspect was completely subpar. Third, I'm not one of those 'Marriott members begging for upgrades' as some online suggest. However, I've stayed at so many Marriott properties—Ritz-Carlton Nanjing, Suzhou, Xi'an, Haikou; W Suzhou—and depending on room availability, they've always proactively upgraded my room without me even asking. Even a standard Marriott property like Shenzhen Kaisa Marriott, which isn't considered luxury, would upgrade me to a suite if available. But St. Regis? Nothing. No suite, no little rabbit amenity, no welcome gift. Nothing. From what I know, it was off-peak season, and many rooms were vacant. And the cost of a welcome gift and a little rabbit should be very, very low, right? They simply didn't prepare anything, leaving me feeling unvalued.
At the price I paid for my stay, around 1,000 RMB (during peak season it's about 1,500-2,000 RMB), Zhuhai St. Regis isn't expensive, but it's above a typical Marriott five-star. Price-wise, it barely touches the threshold of luxury hotels. However, the St. Regis brand itself is definitely positioned as luxury. If we talk about value for money, Zhuhai St. Regis is undoubtedly perfect. Its exquisite European aesthetics, combined with decent service and top-tier hardware, make it almost unrivaled among five-star hotels in the 1,000 RMB range. The problem, however, lies in the name 'St. Regis.' Luxury hotels don't talk about value for money; they talk about service attitude and standards. By luxury hotel service standards, Zhuhai St. Regis doesn't live up to the St. Regis brand. (As an aside, my studio is in Suzhou, and I often staycation at Niccolo Suzhou. Like Zhuhai St. Regis, it's a high-rise hotel, and the price is also around 1,000 RMB. The reason I go often is simple: the service attitude is excellent, far exceeding what you'd expect for that price point. Their Director of Rooms once said something that struck me: 'In mainland China, there's no shortage of luxury hotels—Marriott, InterContinental, various GHA luxury hotels. These luxury hotels simply have different styles, and their hardware has pretty much reached its peak. In such a situation, it all comes down to service attitude.') And the service at Zhuhai St. Regis undoubtedly left me unsatisfied.
Overall, the hardware, style, and design of Zhuhai St. Regis are undoubtedly top-notch. However, the service level (especially for a brand that emphasizes service) wasn't good enough. The butler service I had so eagerly anticipated fell short. If the hotel happens to see my review, I hope you'll strengthen staff training and strive to solidify the golden reputation of St. Regis. I hope my next stay brings an even greater surprise and shows me more meticulous and amazing improvements.
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Price per night from€ 122
Posted on Aug 24, 2026|Mahjong 100-Inch Screen Movie Karaoke Morning French Luxury Three-Bedroom Loft
Guest UserThe three-bedroom Airbnb was a great experience. The rooms were spacious, and the three bedrooms were well-separated, which was perfect for a trip with friends or family. The entire place was spotlessly clean, and the bedding was fresh and comfortable. The kitchen and bathrooms were fully equipped, and having two bathrooms meant no waiting. The host was very responsive, and the check-in instructions were clear. The neighborhood was quiet, and it was convenient for dining, entertainment, and getting around. Overall, it offered great value for money, ideal for gatherings, and highly recommended. I'd definitely stay here again.
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Price per night from€ 40
Posted on Aug 26, 2026|Superior Double Bed Room (Yalan Mattress + Wet-Dry Separation + Screen Projection TV + Private Wifi)
Guest UserThis stay truly exceeded my expectations; it's the best hotel experience I've had recently, genuinely deserving a full five-star rating! First and foremost, the cleanliness, which is my top priority, was completely reassuring. The hotel overall was clean and tidy, with the lobby and public areas of the hallways consistently dry and neat, free from odors and clutter. Upon entering the guest room, I was especially delighted; the room was well-ventilated, with fresh air and no musty or strange smells. The bedding was flat and clean, and the sheets and duvet covers felt brand new and fluffy, very comfortable against the skin, with no stains or hairs whatsoever. The bathroom was immaculately cleaned, with no water marks on the countertops or mirrors, and the toilet and shower area were thoroughly sanitized. The toiletries provided were complete and of good quality.
The service throughout was exceptionally warm and attentive. The front desk staff were gentle and patient, and the check-in and check-out processes were quick and efficient, with no complicated steps. Any needs during my stay were promptly addressed by the staff, and the cleaning ladies were meticulous, proactively replenishing drinking water, tissues, and other supplies. The hotel's attention to detail was particularly thoughtful; the lighting and power outlet layout were well-designed, and the WiFi speed was stable and smooth, perfectly meeting both work and leisure needs.
The overall living environment was quiet and comfortable, with excellent soundproofing. I couldn't hear any noise from the hallway or outside, ensuring a very peaceful night's rest. There were no hidden charges at the hotel, and the value for money was exceptional. It's perfectly suited for daily business trips, friends' getaways, or short stays. I've already bookmarked this place, and I will definitely prioritize this hotel next time I visit the area. I sincerely recommend it to all fellow travelers!
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Price per night from€ 47