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Posted on Jul 12, 2026
JiashifeiJustFreeI originally wanted to book the hotel room type I stayed in for the first few nights, but it showed as fully booked, so I could only reserve this more expensive club twin room. It turns out the more expensive experience was not as good as the basic room type I had before, and I didn't feel it was any better. Moreover, when I checked in, I found that the room type that was shown as unavailable when I booked was actually available that day, and there were quite a few of them, at a cheaper price too. I'm not sure what Ctrip means by playing these games, and I'm very unhappy about it.
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Price per night fromS$ 1,187
Posted on Jul 22, 2026|Deluxe Premier King Room Non smoking
Guest UserThe views are great, and the service from the moment you walk in until you get to your room is very professional. It's conveniently located near Mitsukoshimae Station for the Ginza Line, and Shin-Nihonbashi Station for the JR Sobu Line, which is just one stop from Tokyo Station. One minor issue: I was told at the front desk that breakfast could be eaten in the room and there wouldn't be an extra charge since it was included in my booking. However, this wasn't clearly explained. I ordered two types of eggs – fried and an omelet – and was charged for the omelet. Also, you can only order one dessert, and a second one costs extra. This wasn't made clear by the front desk.
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Price per night fromS$ 1,301
Posted on Sep 1, 2026|Eki Room
Guest User
It feels like a Four Seasons, but it's always missing something.
I originally wanted to stay at the Four Seasons Otemachi, but the price suddenly went up, so I thought I'd try Marunouchi.
**Location**: Extremely convenient. A few hundred meters to the left, without even a traffic light, is Tokyo Station, which is great for JR lines and has the Narita Express and buses for airport access. However, the subway is a bit further; Kyobashi is close, but the Marunouchi Line requires walking through an underground passage under Tokyo Station, which is a slight hassle. On the bright side, Ginza is very close, just a short walk to the right from the hotel.
**Features**: Railway view. Twenty-something tracks are spread out below. I requested a high-floor room (6F). Because the Shinkansen switches tracks here, you can still hear a bit of noise. However, the hotel doesn't allow windows to be opened, so if you're okay with white noise, it can even help you sleep. The Shinkansen stops operating after midnight.
**Service**: Four Seasons standard. The app's response speed is a bit slow. There was a difference in housekeeping; one housekeeper was quite sloppy initially, but it improved in the following days.
**Hardware**: Room 605 had an issue with the shower water temperature; it was scalding hot. After maintenance, it turned cold but still couldn't be adjusted. I didn't bother contacting the front desk again; being cold is more acceptable. I'd say the hardware definitely has its shortcomings. The doors close very loudly, and you can hear it clearly through the room. If neighbors are frequently going in and out, it can be noisy, and sometimes I noticed it was staff cleaning rooms causing the door sounds.
Aside from the good location, there aren't many other advantages. The view is also just okay, and currently, there's construction to the north and east. The north side is across the street, but rooms on the east side are right next to the construction site.
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Price per night fromS$ 1,524
Posted on Jul 26, 2026|Executive Premium Suite, Executive Suite, 2 Double, Bay View
harryli126The attitude of the breakfast waiter was terrible! On July 22nd, around 9:25 AM, we entered the restaurant. There was a tall male waiter with glasses. We asked him for water twice, but he didn't bring any. When we asked for tissues, he completely ignored us! We had to ask other waiters to finally get water and tissues. For an international 5-star hotel's dining service, this is really poor! We definitely won't be coming back again~
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Price per night fromS$ 610
Posted on May 6, 2026|Deluxe King Room
Song.chaoStepping into the Shangri-La Hotel, I was immediately enveloped in warmth and comfort, making my stay incredibly delightful. The lobby is adorned with a stunning array of fresh flowers 💐, creating a cozy and romantic ambiance. The front desk staff provided service with a smile, were highly efficient, and processed my check-in quickly. My room was spotless, tidy, and impeccably clean with no hidden corners. From my window, I enjoyed a breathtaking view of Tokyo's nightscape, with neon lights twinkling and the city ablaze with brilliance. The swimming pool on the 29th floor boasts an elegant environment, comfortable water temperature, and crystal-clear water, all complemented by thoughtful and attentive service. The hotel even offers complimentary bicycles, allowing me to explore Tokyo on two wheels, which made my trip truly wonderful.
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Price per night fromS$ 1,041
Posted on Oct 8, 2023|Park Suite, 1 King Bed
LazgolfWe booked Park Hyatt very last minute due to issue with our original hotel that we booked in Tokyo. We travelled with a 3 & 4 years old and the hotel was amazing. The playground across the hotel is a big plus. From the moment we arrived the staff made us feel very welcome and the process was very seamlessly. We left the first hotel fairly early and knew we couldn't get into the room but our plan was to go through Shinjuku and knew we wouldn't be back until later that day. The hotel lobby is on the 41st floor, you can see the entire city view and at night the sight is amazing.
The hotel location is about a 15min walk to Shinjuku station which is not bad and there is a shuttle that runs every 30min as well. Concierge was very helpful with everything during our stay.
Breakfast service was professional and efficient. The staff were very friendly with kids and not snobbish at all. The hotel is an iconic place, most of the time we took a taxi or delivery they know the hotel by name.
I highly recommend anyone that would like to pamper themselves in Tokyo. The hotel is a bit dated by the upkeep of the hotel is very good. Only thing that was a bit annoying was the light switches since it's not modern you can't control some lights individually.
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Price per night fromS$ 1,098
Posted on Nov 6, 2025|Deluxe King Room With City View
RouruodebunengziliThe location is superb, right in Ginza. You can step out and immediately start shopping, with Isetan and Chanel just downstairs. It's even more convenient than staying at the Aman.
While the hotel isn't huge and can't be compared to an Edition in China, it's excellent for Japan. The service, in particular, is outstanding. Every time you come back or leave, countless staff members greet you – almost to the point of being overwhelming!
The room is spacious, comfortable, and clean, and the bedding is incredibly cozy, especially the pillows. They're exactly the soft type I prefer.
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Price per night fromS$ 1,301
Posted on Sep 12, 2025
Tingshuo
The room was clean and tidy, the location was convenient, the service was excellent, and the breakfast was delicious.
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Price per night fromS$ 813
Posted on Jan 20, 2025|Japanese Deluxe Suite
Guest UserThank you very much for your wonderful hospitality. We were deeply impressed by your traditional atmosphere and attention to detail.
We especially owe a lot to Mr. Kimiwada for his kind and considerate attitude towards our requests and questions. We are extremely grateful for his consideration during our stay, which made for a very comfortable and memorable stay.
Mr. Kimiwada's professional attitude and attention to detail made the overall impression of your hotel even better. We hope that you will continue to provide such wonderful hospitality in the future.
We look forward to staying with you again. Thank you very much.
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Price per night fromS$ 985
Posted on Jul 3, 2026
Anonymous User
The hotel's location is excellent, perched on a hill with a fantastic view. The service is great too, and the lobby is grand and beautiful. They light candles in the evening, which adds a lovely touch of ceremony and creates a wonderful atmosphere. The only minor drawback is that the hotel is a bit older and shows its age slightly. Breakfast is superb, with beautiful presentation and delicious food. Highly recommended!
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Price per night fromS$ 1,260