Los Cabos Hotels & Accommodations

It’s location is a positive factor. Right near the marina with a private beach in the pacific side of the Baja peninsula. Rooms are clean and had all amenities listed. The checkin process is a bit lengthy, you will have to meet the receptionist and the hostess, it could have been shortened. Also while checkout the receptionist mentioned that our prebooked taxi cannot come inside the property to pick us, but finally the driver managed to come-in.

Because the beach is very humid, the room smells a musty, we live in the casita loft lodge, the private pool on the roof is estimated to have not cleaned all the dirty leaves for a long time, there is no way to launch, but the hotel service is still very good The staff is also very nice

Just don't bother. I booked 2 rooms back in February for our stay in August. I paid the balance a week before the trip. When I arrived I was told that they couldn't verify the deposit I made in February or that I had paid the remaining balance. I showed them proof of both because I printed and saved the documentation for all payments. I was told by the front desk staff (Abraham and Itzel) that they close payments take a day to show up. When I told them I paid a week ago then the story changed. After them rudely telling me multiple times I had to pay $529.47 as an incidental fee whilst the lady next to us was told $200 for her incidental fee, I had enough. They said that they had to call Reservations to confirm which was conveniently closed at the time even though i called reservations 3 times that week to confirm what was needed for check in. My friend brought up to them that their contracts said $100 for incidental fees that we signed and they said their solution for us was for us to hold $200 on one card and $300 on another card implying that they thought we didn't have the money. The whole time the two of them were conversing back and forth in spanish as if I didn't understand them as they did not know that Spanish is actually my first language. At this point I opted to speak to her in Spanish to which she stared at me baffled and then called her manager Michael. Michael told us that they couldn't verify the deposit so we had to pay the money. I asked him why and he said they closed the nooks monthly so it wasn't showing on their screen. I informed him that we paid it in February and showed him proof. Therefore if you close books monthly then you have it. I informed him that I was here and heard Abraham tell the woman next to us that the fee was $200. At which point he told us that we had to paid incidentals of $200 per room and that was all. Upon getting to my room I was disappointed with how dated it was. The restaurant ans bar staff were amazing. I had a great time and much better customer service next door at the Grand Solmar. We came for a group event and all the people at the event had the same or worse experiences. At check out they had their ducks in a row on everything though in order to get money they thought was owed to them. Upon leaving the resort I discovered that I and several others are covered in rashes that appear to be bug bites. I will never stay here again.

We were welcomed by the bellboys at the front entrance. Upon arrival, it was an easy 10 minutes to check-in, and were in our room and off to the pool within 30 minutes. The pool was nice and nothing to do with the hotel, but the pool was hot due to the weather being almost 90 degrees and sunny. The service at the pool was great, the workers have such a great attitude and are always willing to help. There is a 2nd pool overlooking the marina with spectacular views of the mountains, water, and yachts along the marina walkway. It is located within 5 minutes of downtown with tons of restaurants, shops, and music from all the nightclubs, as well as live music at some of the outdoor venues. It's very busy on the weekends and less crowded during the week. The hotel offers an all-inclusive package, however, we did not purchase it, but did have breakfast the last day and it was $20.00 USD per person. Overall, a great hotel, and we can't wait to go back !

Beautiful hotel with exceptional service. My wife and I selected Nobu because it is situated outside of town and it seemed like it would be a bit more low-key than some of the other options in the greater Cabo area. We were pleasantly surprised with our selection. It was, indeed, the right choice for us as we were looking for somewhere to relax and reset. We weren’t interested in traditional tourism activities or proximity to the town; just comfortable room, good dining options, and great service in a beautiful, relaxing environment. We succeeded in those things, as the room was great, all the restaurants wherein we dined were fantastic, and the service from start to finish was outstanding. (Note: I’m sure Nobu offers plenty of options for activities, we just did not seek them. Also, we did arrange an Uber to town one afternoon and it was an easy and relatively inexpensive process - roughly $20USD) It was notably windy and could feel cold at times; the temperature of the pools could feel a bit cold too. But during the heat of day, it was quite refreshing to have that breeze and cooler water. Our service by the pool was fantastic, so overall we had a great experience. Admittedly it was a bit of a bummer that the beach area wasn’t really suitable for use during our stay (May 2023). It appears swimming is forbidden or highly discouraged at all times due to the currents, but not sure if the beach itself is more accessible when it is less windy out. Regardless, my wife and I enjoyed our time at Nobu and found our stay to be exactly what we needed to wind down and enjoy ourselves.

I can’t say enough about this amazing resort. It’s not only beautiful but it’s also expertly managed. We’ve stayed at a lot of 4 and 5 star resorts that are beautiful but not managed well. It makes a huge difference in the experience you have. Upon arriving everyone is warmly greeted by the bellboy staff. Saul, Many, Roberto, Joel and team who take care of a lobby full of people but still manage to make you feel like you’re the most important ones arriving. The check in process is quick, efficient and super friendly with a welcome margarita stand waiting for you. The food at the restaurants are some of the best we’ve had. The room staff is amazing. And the concierges (Natalie) is always there to make your stay extra special.

I want to spotlight an employee, Ricardo was our server while lounging on the beach portion of the resort. Ricardo was working harder than anyone I saw, constantly moving, taking orders, delivering orders, setting umbrellas, getting towels, he is a dynamo. In addition, I paid twice for an order, as it was charged to my room but I gave him cash, Ricardo honestly pointed out the mistake and gave me the money back & left it on the room charge. He also handled some rude drunk women, very graciously. This type on employee makes me want to revisit your establishment. Thank you for having him there, his is an asset to your company.

I spent an afternoon visiting the spa. I had an incredible 60-minute “Intuitive Massage” by a massage therapist named Lionel. It was a combination of rolling strokes, firm pressure, hot stone and stretching. I felt great afterward. I also relaxed in the sauna (there’s also a steam room) and used the facilities to shower and change afterward. Note that you have to walk outside for services and treatments in this open-air style set up. Perhaps on a very hot day some people may not find this as relaxing as a fully indoor spa.

We have positives and negatives about the staff, 2 of the guys serving drinks were great, Pelipe and Alfredo were amazing, we cannot fault them. They always had a smile and made us feel great! However Fidel Castro was unbelievably rude and unfriendly, he made us feel uncomfortable and we didn’t like this services around the pool, but we will not visit again until he is not here.

Great food from the grill restaurant. Had buffet the other night with magic show, but the food was below standard.