We recently spent four nights at the Cabo Surf Hotel and Spa, and unfortunately, our experience fell far short of expectations. After reading so many glowing reviews, I genuinely wondered whether I had missed something—but even upon reflection, I remain puzzled by the gap between the price we paid and the quality we received. Here is the feedback I shared directly with the hotel: “Given the rates you charge, I had hoped for a higher level of service, room quality, amenities, and dining. At nearly $470 per night (after taxes and fees), the overall experience felt closer to a three-star property. Our room intermittently had a strong septic odor, was noisy due to late-night activity from the restaurant, and lacked consistent hot water. The staff was polite but not particularly warm or proactive. Dining was another disappointment—the food was overpriced for the portion sizes and quality. We ended up choosing to dine at the restaurants in Palmilla most nights, which offered better meals at a lower cost. Additionally, the surf rental shop on property had the weakest selection of boards we’ve seen, at prices significantly higher than comparable rentals in Mexico or even Hawaii. Overall, we felt both limited in options and overcharged. We don’t mind paying premium prices, but that naturally comes with higher expectations. For context, we spent the following four nights at the Viceroy in an upgraded suite for about $50 more per night, and that experience exceeded every expectation.” I share this in hopes that it provides helpful clarity for future guests—and constructive feedback for the hotel. There is real potential here, but improvements are needed to match the pricing and promise of the property.
