We stayed at this all-inclusive resort expecting a relaxing and fun getaway, but unfortunately, it fell short in several key areas.
Cons:
• Plumbing issues: We had problems with the plumbing in our room, and when we brought it to the staff’s attention, they were unwilling to switch us to another room. It felt like our concerns weren’t taken seriously. The photos attached shows the plumbing issues. Toilet was running yellow/brown water, the sink was running yellow water, and the shower was not draining. All those photos were shown to the staff and they informed us to keep the water running for 5 mins until it’s clear. It did not clear so we demanded to be moved to a different room.
• Food was mediocre: The buffet was average at best, and while the resort advertised other dining options for dinner only, those restaurants were reservation-only and not open during our stay — very disappointing.
• Lack of activities/amenities: There wasn’t much to do on-site, and the limited amenities made it feel more like a basic hotel than a full-service resort.
• Unhelpful staff: Most of the staff were not proactive. We had to initiate every interaction — they rarely approached us or offered help unless we went out of our way to ask.
Pros:
• The bartenders and servers were the highlight. They kept the drinks flowing, were friendly, and made the best of an otherwise underwhelming experience.
Overall, the resort has potential but needs serious improvements in customer service, facilities maintenance, and dining options to be worth recommending.
