We chose this hotel because the ocean waves are generally very strong throughout Los Cabos, making most hotel beaches unsafe for swimming. This hotel, however, is located in Santa Maria Bay, which allows for safe swimming. Prior to arrival, I knew nothing about the Montage. But within 10 minutes of checking in on the first day, I was completely blown away. And it wasn't just because of the nearly billion-dollar investment in the entire resort, or how they carefully relocated and then replanted the bay's vegetation during construction to preserve the ecosystem. It was the service. Their service is incredibly attentive yet makes you feel completely at ease and free, with absolutely no discomfort. I took some time to learn about the Montage brand. While they focus on top-notch facilities, they move away from 'scripted' service to achieve 'genuine, relaxed care.' They've evolved from 'responsive' to 'intuitive, invisible' service. They've broken down the rigid boundaries often found in traditional five-star luxury hotels. They consistently anticipate your needs and act before you even have to ask, which has shaped their unique service philosophy and quickly made them a rising star in the ultra-luxury hotel market. Since the group hasn't been around for long, most of their hotels are in the US and North America, so many Chinese guests aren't familiar with them. The Executive Sous Chef, who is from China, specially came to meet and greet us after learning we had checked in. He told us that while they do have Chinese guests regularly, they are mostly Chinese residents in the US. We were their first guests from mainland China, which was quite interesting. I rarely write reviews, but I wanted to share this so more people could discover this hotel. I would definitely go back to the Montage Los Cabos, and other Montage properties, given the chance!
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