The Residences at Hacienda Encantada

Horrible service, lots of hidden fees restaurants not kids friendly and food wasn’t very good. Would definitely avoid this resort.

This is our 2nd year coming out to the Residences with my sister and her husband. My husband and I had been looking forward to our visit here as it is always a great place to unwind and get a break from the day to day grind that awaits us back home. The house is gorgeous and we love that we have our own pool with a beautiful view of the ocean. The staff here is always so friendly, personable and welcoming. Everyone - from the gentlemen handling our luggage, the staff checking us in, the shuttle drivers, and the convenience store staff - were wonderful. I truly loved that when we checked in, the staff greeted us with “Welcome home”! This really is like a home away from home except we can relax here! We had requested the same butler we had the last time, Guillermo. He is excellent! He was always available to answer any questions we had and checked in on us frequently. He helped us secure tickets to the marina several times during our stay and also arranged a taxi to take us to San Jose del Cabo one night. It is always a pleasure staying at the Residences at Hacienda Encantada and we look forward to when we come back.

The Residences are a fantastic Mexican luxury experience. We had a butler named Daniel that attended to our every need and made our trip of 3 ladies wonderful. The home is beautifully decorated and comfortably furnished. We had our own pool and hot tub which were clean and the perfect temperature.

Hacienda Encantada is such a wonderful exclusive resort that has superb service. Every person that works there that we encountered has been amazing. Shout out to our Butler, Clemente. He is the best. Shout out to our server Kevin and our golf cart chauffers. We forgot all our names. Our stay has been beyond amazing. Can’t wait to go back and bring more friends and families along

Eusefia did an amazing job keeping our hacienda so lovely! We felt so well taken care of by her! Such great attention to detail, so friendly and happy every day, We loved seeing her every day.

Our Room Attendant at The Residence, Eusefia was marvelous. She took care of us while home away from home. She took care of all of our needs. So kind, and wonderful service! Thank you.

This was our 5th year staying at Hacienda Encantada. We choose the 3 bedroom villa this time and it did not disappoint. We had plenty of room, a private pool and the house had everything and more. We had our own personal butler, Clemente, who took great care of us. Housekeeping did a great job, and everything felt fresh and cared for. The staff provided outstanding service from check-in to check-out. Everyone was friendly, attentive, and genuinely helpful whenever we needed assistance. The bell boy services were very quick to get around the property. We upgraded to premium all inclusive so we had access to all menus, restaurants and wet spa areas. The spa services were amazing and I had the massage and reflexology which was one of the best I've ever had. The atmosphere throughout the property was beautiful and welcoming. The hotel had a great vibe that made it feel both upscale and comfortable at the same time. Overall, this hotel exceeded expectations in location, cleanliness, service, comfort, and atmosphere. Highly recommend for anyone looking for a relaxing and enjoyable stay.

Best ever experience! We have been here many times and it only gets better! Yoselin is amazing!

We love it down here! Best place and the best staff! Everyone is so kind and attentive as far as the service staff goes. Guillermo our butler always takes great care of us. Trinidad and Marco are always Johnny on the spot! Our kids love that they all treat us like family here. Hacienda Encantada feels like home. ❤️