Hotels near Old Quarter, Hanoi

The reception was nice. The room was very tidy and the staff provided me hairdryer. Thank you!! There are many restaurants nearby and very closed to public transport. Convenient hotel!

The location of the hotel is the best. Its super close to the old quarter so you can easily find good food. The problem is in terms of cleanliness. The curtains are dirty and the ac has a very dark filter probably due to dust. I came in early so I understand why I didnt get to check in early but some Chinese tourists came in after me and they checked in immediately. I left my luggage and went around the city. I came back around 3 pm and the front desk helped me with my baggage. I thought that was really nice of them to do. The bed was comfortable. It could get loud in the morning because its in a busy area but if you will go out anyway, thats fine. Overall, the hotel fee is cheap so you get what you pay for but the location is good and convenient for travelers. Staff members are also nice.

Although we only stayed in Hanoi for one night, our experience was incredibly heartwarming. I especially want to commend the front desk lady, who helped us immensely! Here's what happened: On the night we checked in, we discovered an issue with the shower. After calling the front desk, the lady immediately upgraded our room without hesitation. Her efficiency was impressive, and her attitude was exceptional. What touched us even more was that the next day, after we had already checked out, we returned in the evening to pick up our stored luggage. The same lady proactively asked if we had arranged a car to the airport. Knowing it was the day before ***** New Year, she understood that finding a taxi would be very difficult, so she went out of her way to help us, suggesting we check in online in advance, among other things. Following her advice, we immediately started looking for a taxi from the pickup point she indicated, and sure enough, we managed to get one and ultimately made our flight. When we were leaving, the bellboy was also incredibly helpful, carrying our heavy luggage and walking with us a short distance to the pickup point. There was also a small incident: we had to leave for a bit and left our child in the lobby. The lady, who had only been studying Chinese for three months, tried to chat with our child in Chinese and even gave him a box of sandwiches. It was such a thoughtful gesture. In short, even though our stay was brief, the staff we encountered were all incredibly genuine and warm-hearted, truly making us feel welcomed and cared for.

Title: Great Staff and Bathroom, but Room Needs Maintenance I recently stayed at this property and had a mixed experience. The service and staff were excellent throughout the stay. The attendants were friendly and helpful, and the service overall was very good. The bathroom was also clean and in good condition, which I appreciated. However, the room itself was a bit disappointing and clearly needs some maintenance. There were exposed wires in the room, and the walls looked like they could really use a fresh coat of paint. There was also a noticeable strange smell that never really went away during the stay. The bed was quite firm, but it was still acceptable for sleeping. One thing that stood out was when we requested extra blankets, we were told to take them from a closet ourselves, and they didn’t seem particularly fresh. Another inconvenience was the lack of bedside lamps, which made the lighting in the room less comfortable at night. Overall, the staff and service were great, and the bathroom was good, but the room itself would benefit from repairs, better upkeep, and some updates to make the stay more comfortable.

Clean, good location (right next to the Cathedral and Hoan Kiem Lake).The only bad things off the top of my head is the room is a bit small (expected since its literally 5 minutes from the Lake) and water pressure is really low. Can't really complain at the price paid. They can store your luggage until you are ready to go to the airport which is nice.

The stay was overall decent, but there are a few areas that could be improved. The self check-in was not smooth as I had expected. The shower is also not adequate and it needs some improvements to make it more user-friendly. The location is very convenient, but unfortunately the room is quite noisy. For this reason, I would strongly recommend including a pair of earplugs in the welcome kit, as they would be very helpful

Great location (about 20min walk from the old quarter), clean and relatively new studio. There is filtered water available, and the staff was friendly and responsive. The bed was comfortable and the place clean. Hot water was working well and there is AC and washing machine. The internet is a bit slow and although there is a stove, there are no kitchen equipment or tools to cook. Only a kettle and 2 glasses. Plenty of restaurants and markets nearby and in a local part, which is nice.

Traveling with two families during Chinese New Year, we booked three rooms. I was initially worried because of the many negative reviews and even considered changing hotels, but found very few alternatives that met our requirements. Before our trip, I connected with Selina on WhatsApp, and she truly helped us a lot. Firstly, as everyone knows, Vietnam also celebrates Chinese New Year, and many restaurants are closed. Selina proactively helped us book a New Year's Eve dinner for 9 people at Met Restaurant. We wanted to go to Cat Ba Island, but by the time we got to the ticket office, it was closed. Again, Selina contacted Daiichi for us and helped us secure round-trip tickets. The hotel is located near Hoan Kiem Lake, and all surrounding attractions are within walking distance. Since it was impossible to get a taxi during Chinese New Year, we walked everywhere. Plus, it's very close to the Daiichi ticket office, just a 3-5 minute walk. The hotel breakfast was excellent, and you could also order pho, fried eggs, omelets, and more fresh.

Here is your expanded English version: ⸻ The hotel charges almost a full day’s rate for early check-in, which I found quite unreasonable. Even if you arrive just a few hours earlier than the standard check-in time, you are required to pay nearly the same amount as staying an extra night. It would have been more considerate if they offered a more flexible or discounted early check-in option for guests. Room service was also not very attentive. Housekeeping did not automatically clean or refresh the room unless we specifically requested it. Basic services such as tidying up the room, replacing towels, or refilling amenities were only done after we called and asked. This made the overall stay feel less comfortable and less welcoming. Overall, the hotel is not terrible, but it certainly does not stand out as an excellent place to stay. The service and policies do not justify being considered among the best. There is definitely room for improvement in terms of customer service, flexibility, and overall guest experience.

Convenient location to walk around in old quarter. However it's also a drawback amdue to road closure in old quarter during certain hours/days. Our Grab from the airport dropped us at a junction 40m from the hotel, pointing at the roadside and said no car entry to the road in front of the hotel. So we had to walk with our luggages. It's a short walk but not so pleasant with the luggages and navigation with Google Map. The check-in staff told us, however that the Grab driver could have driven in because it was after 10 pm but the Grab driver probably didn't know. The superior room with window is a bit small and has no space to open luggages. The window and very narrow balcony on this 3rd floor room open to a wall an arm length away, which makes it not worh having. The smart TV equipped with YouTube, Netflix and browser was very good. Breakfast buffet spreads are a bit limited but offers good choices, particularly the delicious assembly hot on the spot. Good views of Honoi river and roads views from the breakfast place on 9th floor. Free afternoon tea is also offered at the same place during our stay. Staffs were polite and friendly throughout particularly those at breakfast and afternoon tea. The only disappointments for me were that there were pungent-smelly slippers in the cupboard at arrival and I couldn't get an extra pillow I requested for my back. They told me over a few enquiries (over a couple of days to different staff) that there were no spares.