HHuanhuanHere's my personal take. Upon entering the lobby, the bellhops barely glanced my way, instead warmly greeting foreign guests. Heading upstairs for check-in, even with open desks, I still had a bit of a wait. My son and I were speaking Chinese the whole time. The front desk lady, however, spoke exclusively English to my son, and her attitude was decent. After check-in, she surprised me by speaking a few sentences in Mandarin; I was taken aback, realizing she could speak Chinese all along! Other services were practically nonexistent. The hotel's service awareness is just terrible; there were almost no greetings, no hellos. Only one or two staff members would give a forced, insincere nod. The room cleaning was the most puzzling. I made it clear I didn't want the room cleaned when I was out, and when I returned, they'd formally ask if I needed it cleaned. Out of five days, only one day was the room actually tidied after I left. I even encountered their 'inspection team' entering the room. There was a long hair still on the bathroom door – clearly left by the previous guest, as no one in my family has hair that long. On the other remaining days, they simply said they'd change the towels and empty the trash, and their attitude was quite good. What truly baffled me was the lack of complimentary bottled water in the room. I was told the tap water from the kitchen was potable. Looking through Ctrip reviews, it's clear many rooms, including the apartment I stayed in, have two paper-boxed mineral waters. I have no idea why we didn't receive any for even one day. Our room was placed right off the elevator, with an emergency exit right next to the door. This made me wonder if this was specifically arranged for Ctrip customers, or if there was another reason. All in all, the only thing going for it is its location; everything else is worthless!
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