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Posted on Sep 13, 2026|Superior Deluxe Room
Bubblecat1232Room quite good after refurbished. The hotel has kindly given me 26th floor with nice golf view. The staffs at Ayu Awana was polite
& friendly. I wanted to try the Lodge but it was closed for private events. I went for a walk along the golf course. Had a good morning exercise & ordered hot mocha & cheesecake after the walk. Cheesecake taste need some improvement I guess, overall a good stay for me.
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Price per night fromTWD 1,585
Posted on Sep 9, 2026|Deluxe King Room
Anonymous User- The hotel smells really nice.
- The staff are excellent 👍🏻
- Free parking (just need to register your license plate number).
- Room is suitable for a small family (2 adults, 1 child).
- There's a hot shower.
- Lotion, toothbrush, toothpaste, shampoo, and soap are provided.
- There's a hairdryer, hangers, a mini-fridge, a safe for valuables, and an iron + ironing board.
- Room service is very good.
Downsides:
- The hotel area is a bit tucked away, and there's construction going on around it.
- The Wi-Fi is intermittent.
- The TV is the same. Probably because it's connected to the Wi-Fi.
However, since we went to Genting to play indoors, it was fine. We didn't really watch much TV.
Overall, 8/10 ✅
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Price per night fromTWD 933
Posted on Jun 28, 2026|Deluxe King Room with 1 Parking
EGKediMy husband suggested this place for our 33rd marriage anniversary and I'm thankful that we came for our 4 nights stay here! We stayed at the Deluxe King Room.
Firstly the immediate response with an official/personal email from the GM Mr Tony Teh acknowledging our booking and asking if we needed anything - this is exceptional and personal which gives us such warm feelings even before we started our stay!
We forgot to notify in advance about our anniversary, yet upon check in, Mr Hykal who attended to us assured us that he would check about the matter. And just happened Ms Lynn who is the Public Relations in charge was at the Front Office received what I shared and she purposely made a special effort in making the special arrangements upon seeing my email reply to their GM.
We chose the Sky Cafe to have our anniversary dinner - The special decorations done in the room (as a surprise to my husband) and the special table set-up for our dinner with a special discount for our anniversary dinner. On top of it the Chef Mr Phyo personally blessed us with his special-bake chocolate cake!
The GM personally came up to the Sky Cafe to meet with us, such warmth and kindness!
Upon arrival as we were lazy to go out, we ordered room service and the nasi goreng was super yummy!
The daily breakfast is amazing - food is delicious (had the chance to chat with the Chef Shahrul), with different spreads throughout our four days. All the staff in the Breakfast place are exceptionally friendly, polite, helpful and always with smiles!
These are the personnel that I managed to get their names -
At the Front Office, Mr Hykal and Mr Sharul were the first who attended to us with the rest who were very helpful to our enquiries as well: Sofy, Najwa & Syirah.
A special shout-out to the Housekeeping team under the leadership of Mr Hafis - who did such a great job in making such special decorations in the room!
The Sky Cafe Team who served us during our anniversary dinner - Mr Azrael, Ms Fazlin and Chef Mr Phyo.
And the Restaurant great team inside the kitchen and outside the restaurant area under the Manager (I can't recall his name) who were very attentive!
Ohh, the night views of Genting Hilltop from the Rooftop Pool area - superb!
Mr Tony Teh, you have a great asset - your Team is amazing! Thank you for making our 33rd anniversary a memorable one, and we are already considering coming back again!
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Price per night fromTWD 1,071
Posted on Aug 31, 2026|Executive Two Bedroom Suite
JoeyfnlimMy stay here was excellent. The hotel's overall environment was comfortable, the room was clean and tidy, and the facilities were complete, making for a very pleasant stay. The hotel's location is also very convenient, making it easy to get around and dine nearby.
The staff's service attitude was great, and the overall check-in process was smooth. The room's cleanliness and comfort were satisfying. This is definitely a hotel worth recommending.
I will certainly consider staying here again if I have the chance in the future! ✨
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Price per night fromTWD 609
Posted on Sep 16, 2026|Quads Room
爱旅行的小羊This hotel was a fantastic experience! The room was spacious, very clean, and tidy. The separate toilet was a huge plus, and having two sinks was great. The lighting was good, and our room had a balcony. Waking up to a misty morning view was so refreshing. It was also super convenient to get to the theme park. Excellent value for money, I'd definitely choose this place again on my next visit!
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Price per night fromTWD 1,961
Posted on Aug 31, 2026|Classic Suite
Guest UserA vary premium and elite area. it is advised to bring food and drink before entering this area. prices at convenience store are expensive. hotel should provide microwave. a destination for tranquility but noise of car at G floor are crowded. facilities hotel are good with kids friendly. Nice views when breakfast here.
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Price per night fromTWD 1,742
Posted on May 30, 2026
Terrence8488The check-in experience was horrible, was informed by estate management that room was not ready even at 4:30pm (chk in supposed to be 3:00pm). Trip.com has to step in but seems the communication between Trips.com and estate management ((Stonez7) does not go well. I somehow managed to get into the unit at 5.00pm after few round of close follow-up.
The room was cosy but cleanliness could be improved. Dust still found on the floor. The shower temperature is hard to control. In most cases, we have to bathe with cold water.
We were asked to leave the unit by 11:00am on the final day. Even though we have been informed during check in that they have extended our check out time by additional 2 hours. This is totally a big disappointment as seems there has been miscommunication here and there.
Anyway, plus point is that the unit come with balcony and view is nice.
We are fortunate to see double rainbow from our balcony.
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Price per night fromTWD 724
Posted on Jun 2, 2026
Faz MhmdI recently stayed at Hotel Seri Malaysia Genting Highlands for one night. The hotel has a rather dated appearance, and many aspects of the room, including the bed, wardrobe, and furnishings, seem unchanged for many years. While the room was spacious, the overall condition could benefit from refurbishment.
The room itself was reasonably clean, but the bathroom was less impressive. There were visible signs of mould and some dirt buildup, particularly in certain areas of the toilet.
One of the biggest drawbacks of my stay was the noise level. The hotel is located close to the main road at Gohtong Jaya, and traffic noise could be heard clearly throughout the night. As a result, I found it difficult to get a deep and restful sleep.
Overall, the hotel may be suitable for a short one-night stay if you’re simply looking for a place to rest before heading to Genting Highlands. However, for a stay of two or three nights, I would probably consider other options, especially if sleep quality and comfort are important to you.
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Price per night fromTWD 633
Posted on Apr 9, 2026|Deluxe King Room
JassCCLIt's a little complicated when we are trying to heading to our room from the hotel lobby, they said the room is located in a different building. The receptionist is so helpful and lead us the way. Clean room and comfortable.
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Price per night fromTWD 1,014
Posted on Dec 25, 2025
Guest User
The room was ok, but overall cleanliness was not good.
There were many cigarette remnants and bread crumbs near the window.
The service provider by the number of 0126739878 is not professional and not responsive. I was having issue of getting the key card and locating the mail box, and i try to call the number, but the operator refuse to take my call for 8 times.
It was frustrating when u couldn't get the check in process done and the operator refuse to take my call.
i will not book through this operator anymore
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Price per night fromTWD 471