1001 Nights Hotel, Trademark Collection by Wyndham

A vary premium and elite area. it is advised to bring food and drink before entering this area. prices at convenience store are expensive. hotel should provide microwave. a destination for tranquility but noise of car at G floor are crowded. facilities hotel are good with kids friendly. Nice views when breakfast here.

Nice place to stay.. Friendly staff.. Easy access Cool and vibrant Will repeat soon by bringing our children

Stayed in an apartment of 3 rooms. So called Arabian's 1001 Nights theme based, but the interior design and decoration setup didn't reflect one. Kitchen: only boiler and fridge provided. Standard mineral water bottles and tea/coffee. A lot of cement stains around the apartment. Some torn off paint noticed. Very dirty beneath beds. Used internal phone to call for reception/housekeeping unit but not answered. A booklet in the apartment notifying visitor to contact via online by scanning QR code; left a message to clean the dirt but housekeeping unit never responded. Outside apartment: many distressed fixtures and furnitures noted despite hotel operation for 2 years. Kid's indoor water playground: noted a metallic pillar on a ship is rusting. Many facilities ie KTV lounge and SPA were closed. Fitness center: poor setup with unappealing number of equipment provided.

hot water not working pillowcase was dirty. wanted to call reception but nobody was answering hence we had to go down and request for a change of room

Good room. Big size, nice view, excellent room condition & cleaniness. Free parking. Got few restaurant & convienence store.

Ask for higher floor and Mountain View’s but only get 16th floor and building views. No one at the front desk at night and there are no one answer for the room service call at night, you have to go down to the next hotel front desk asking for help personally. The floor looks dirty and the door lock isn’t locked when we first arrived.

Always feel very grateful to come to this hotel to enjoy the facilities the peacefulness and also the cold weather!

The hotel room is spacious with 2 bedrooms, very clean and looks new. Have eateries within the hotel itself. Although was a long PH, the lift was fast and not crowded.

I arrived with a lot of excitement and high expectations, but unfortunately, the overall experience towards the end was not as good as I had hoped. For the accommodation, the bathroom had an unpleasant smell, and there seemed to be some drainage issues. There were also small insects, which I believe may have been related to the cleanliness of the drainage area. The swimming pool also did not seem very clean. When I entered the pool, I noticed some white, mucus-like substance floating on the surface, which was quite unpleasant. The service experience was also disappointing. One of the female Malay staff members at the customer service counter did not seem very friendly or patient. I simply asked one more time to clarify the parking procedure after check-out — whether we only needed to provide our car plate number at the counter — but her response came across as rather impatient. There was also an inconsistency regarding the gym rules. I wanted my parents to come in and have a look while I was working out, but they were not wearing sports shoes, so the staff told them they could not enter. I completely understand and respect this safety rule. However, I noticed that there were guests inside the gym exercising on the equipment while wearing slippers. I asked the staff about this, and I was told that slippers were not allowed and that they would contact the person in charge to handle it. However, I stayed in the gym for about 45 minutes, and the guest wearing slippers eventually finished their workout and left without anyone coming to address the issue. Later, another three people also entered the gym wearing slippers. I understand that rules are necessary for safety, but they should be applied consistently to all guests. Overall, I really wanted to enjoy my stay, but these experiences unfortunately affected my impression of the property. I hope the management can take this feedback seriously and improve the cleanliness, customer service, and consistency in enforcing the facilities’ rules.