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"This was my return visit to this hostel, and I must say I was dissppointed. Last time, on another platform, I gave it an 8/10 rating, but now I think I was too generous. Besides smiling, but not good English-speaking staff (and smile doesnt always solve problems like an informed action), and affordable price, it was hard to find all those benefits I thought this hostel had. Hot water dispenser wasnt working, but even cold drinking water wasnt accessible - i had to ask the staff 3 times for somebody to refill the machine. But the next morning empty again - there should be a system in place and not counting on guests for chasing down staff to fix it whenever the water tank is empty. I say chasing as there is rarely someone at the reception. They might be cleaning the rooms (good luck in finding them), but frankly rooms werent that clean. Floors were praying for mopping, dust in the bathroom fan wanted to leave too... there was even a clearly visible stain on my bed sheet upon checking in, but the staff replaced the sheet immediately (they could have spotted it when they were making the bed the first time maybe? Locker was not working, so the member of the staff had to use knife to make it work. The other storage place was also full of some crumble, i assume it is not on the cleaning list too often. AC in the room didnt seem to work properly. There was always a feeling of the temperature being too cold, whether the tehermostat was fixed at 18 or 25 degrees Celsius, you were freezing even undet the blanket. Privacy curtains are still transparent (?), and the doors of the room close loudly. Shower was more of a drizzle - the water pressure did not meet basic requirements. In the first shower, it wasnt even warm. I entered the second one, where the heater was working better, but you could not shower with water practically just dripping on you. All in all, there are other similarly priced hostels in Phuket that offer a better service."