Featured facilities: Fitness Room, Massage Room, Spa
Amazing
868 reviews
9.4/10
1 night
From IDR 1,065,307
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9.6/10
Amazing
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
Hotel near Cebu City, Cebu City 66.4% of visitors choose this area
Price per night fromIDR 4,094,549
9.4/10
Amazing
JJohnhouAwesome hotel and an awesome location right in the shopping mall very friendly staff , good selection of food available on the buffet .
Jim is a little small, but it’s okay. Swimming pool is Amazing on rooftop .
10/10 - eliezer is the Absolute best and friendliest waiter in restaurant that i have ever experienced.
Hats off to you sir. Keep up the awesome work and you will rise to the top 👍
Hotel near Cebu City, Cebu City 66.4% of visitors choose this area
Price per night fromIDR 1,241,651
9.3/10
Great
AAMtravelsThank you, Holiday Inn Cebu.
My family and I had a great time staying there for a few days.
Lovely was truly lovely—it really suited her name. She was the most accommodating from the very start. We wanted to thank her again during check-out, but unfortunately, we didn’t get the chance to see her. She went above and beyond in hospitality, and you’re lucky to have her. Keep up the great work.
As for breakfast—OMG, we loved it! Special mention to the one who makes the coffee. Just a small note: it would be nice to improve or change the chafing dishes so the food stays hot. Other than that, the food and service were great.
I will definitely choose this hotel from now on, as we always stay in the city for a few days before heading to our rest house.
See you again soon, and thank you for the birthday cake and balloons!
Hotel near Cebu City, Cebu City 66.4% of visitors choose this area
Price per night fromIDR 1,234,404
9.1/10
Great
BBeverly J. BeverleyWe love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
Hotel near Cebu City, Cebu City 66.4% of visitors choose this area
Price per night fromIDR 2,275,555
9.1/10
Great
GGuest UserWe stayed at the Shanghai-La Mactan Cebu for a week. The resort is absolutely gorgeous with incredible employees- everyone is helpful and courteous. The resort has multiple daily activities including snorkeling which were great. We tried most of the restaurants and they were great! Acqua which was Italian was tasty ; Buko Bar was also yummy! Highly recommended for a relaxing hotel with good pools and calm environment.
Hotel near Mactan, Lapu-Lapu City 27.4% of visitors choose this area
Price per night fromIDR 4,555,941
9.0/10
Great
GGuest UserThis was a fantastic hotel! What stood out most was how incredibly kind and helpful the hotel staff were, offering 24-hour assistance. The breakfast was also delicious, and the rooms were clean, making for a truly satisfying hotel stay.
Hotel near Cebu City, Cebu City 66.4% of visitors choose this area
Price per night fromIDR 429,988
8.5/10
Very Good
JJo LabagoWe enjoyed our 4 nights stay in savoy,though the rooms are not that spacious,but enough to move around with luggages, the food is also tasty, everyday they have different menus,the amenities and the view, on the 18th floor is wow...you can see the landscape of cebu by day and by night..memorable indeed..we enjoyed our pool and beach time too.. we will definitely come back again, all the staffs are so nice and polite..special thanks to the feont desk Jeremy, we enjoyed our last 2 nights stay because of him.
Hotel near Mactan, Lapu-Lapu City 27.4% of visitors choose this area
Price per night fromIDR 1,130,530
8.3/10
Very Good
AAnonymous UserFirst of all i would like to say thank you to all the staff especially to Francis the manager at the Bar and the receptionist girl name Ruth she is very pleasant i really appreciate the helpfulness, and also the treatment they gave us it was a delightful experienced i worked in a service industry too and this is really important to have those excellent service in order to sustain the business, whoever is the owner of this hotel please do appreciate the hard-work of Francis the manager at the bar and Ruth im really glad of what he did for us during our stay, the staff are well trained, and overall the room is huge, and clean the amenities are great:)
Thank you Dusit Thani,
For those who checked a high quality type of service and good place to stay please choose Dusit thank by the way the food is great they have a big serving its all fantastic but the most highlight of my stay is because of the service given to us!
The pool , beach breakfast:) it was amazing! Thank you Dusit thani;) it was a delightful experienced indeed.
Hotel near Mactan, Lapu-Lapu City 27.4% of visitors choose this area
Price per night fromIDR 2,872,223
8.2/10
Very Good
JJan MoreThe staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection.
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