Experience “Travel. Reinvented.” in a tranquil setting at Four Points by Sheraton Bintan, Lagoi Bay. Our unique blend of convenience, cultural depth, and luxury experiences makes our hotel in Bintan Island, Indonesia, an extraordinary destination. Relax in one of 308 stylish guest rooms and villas with comfortable beds, productive workspaces, and fast, free Wi-Fi. Savor three distinctive restaurants serving locally inspired cuisine and seafood delights. Amenities include an adult swimming pool, children's pool, and a kid's pool; along with Sa'kai Spa for Indonesian treatments; a 24-hour fitness center, and a Kid's Club. In addition to 800 sqm of event space encompassing 6 meeting rooms, we offer outdoor venues such as the Garden Terrace, Villa Front, and beachfront area. Escape to Bintan, Indonesia, and our hotel Four Points by Sheraton Bintan, Lagoi, and let us show you how we’ve mastered the art of simple pleasures.
"The staff's service attitude was exceptional:
Whether at the front desk or in the restaurant, the staff consistently maintained genuine smiles, showed great patience, and actively offered assistance, even under the pressure of huge crowds and long queues during peak hours. The staff's excellent attitude was the best part of this stay and is highly commendable to the management!
Room amenities and towel quality need improvement:
Upon checking into the room, I found there was no hairdryer (when contacting housekeeping for a replacement, the staff member mistakenly thought I wanted to return a broken one, indicating a flaw in their inventory check mechanism). Furthermore, there were obvious stains on the towels requiring replacement, and their texture was stiff, rough, and noticeably old, failing to meet the standards expected of a high-end resort.
Breakfast peak hour crowding and tableware hygiene:
Due to many guests being from Singapore (a 1-hour time difference), there were long queues for dining at 7:45 AM (8:45 AM Singapore time). We were initially directed to the makeshift Beach Bar area, but it had no air conditioning, flies, and limited food options. We eventually had to return to the main restaurant to queue again. Some cups and plates in the main restaurant felt sticky and greasy to the touch, indicating that washing hygiene control needs to be strengthened.
Beach Club dining quality was below expectations:
The Buffalo Wings (peach hot wings) ordered at the bar in the evening had a soggy, un-crisp skin, were completely not spicy, and lacked authentic flavor. There is room for improvement in the dining standards.
Hotel activity arrangements and facility opening hours:
There were relatively few activities available at the hotel. Although free family photography was offered, the staff did not remind me to book during check-in, resulting in all slots being fully booked the next day. On the first day, after returning to the hotel at 9:30 PM from an island tour, the swimming pool was already closed, meaning I couldn't experience any of the hotel's facilities throughout the entire trip.
Practical advice for future guests:
Avoid peak breakfast hours:
It's recommended to go for breakfast before 7:30 AM to avoid the peak period from 7:45 AM to 9:00 AM when Singaporean guests typically wake up.
Be proactive in booking activities:
Remember to proactively ask the front desk for an activity list during check-in and book popular items like free family photography on the spot.
Pay attention to pool closing times:
If you have evening plans (e.g., mangrove fireflies tour), you might miss the pool's opening hours upon returning to the hotel. It's advisable to plan ahead."