Hotels with Breakfast in Makkah

The reception area and the number of staff are completely inadequate for a hotel of this caliber. The staff themselves are friendly, but the waiting time to check into the rooms is far too long.

It was a great experience as it’s my first time staying here in this hotel, at first i got lost and confused with the lifts, but then it was easy access once you know where to go which floor you should use. It’s not a straightforward one, but it’s easy. Hamdoulillah for everything. Nothing to complain, food was so great especially for breakfast. I really did enjoyed my stay there with the private lift that didn’t mix with the mall lifts. Was very quick in everything and the hotel and room so clean and comfy. I had a good stay

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

The breakfast need improvement by variety and most of the food was cold. Staff are great and hotel was really nice. Additionally the lounge acess timing need to be more flexible specially as we want to pray in Masjid Al Haram its very tight for example snack time that is between 7 PM to 9 PM, also I dont know why they call it snack time that I discovered its dinner. This is the view from the room I booked partial Kaaba view.

Finding a hotel that balances spiritual proximity with exceptional value is rare, but this property delivers flawlessly. Situated less than 400 meters from Masjidil Haram, the location offers effortless access for daily prayers. The rooms are immaculately clean, providing a peaceful sanctuary to rest, and the breakfast spread is truly tremendous—nourishing and varied. Given the unmatched convenience and the high standard of hospitality, the pricing is incredibly reasonable. A deeply satisfying stay that honors its cost completely

Our second time here and it has always been a great experience with the hotel rooms. The shuttle service to masjidilharam is perfect, but the gate under clock tower most times are closed, unlike before. So we have to divert to jabal umar area before arriving the outdoor courtyard.

Very reasonable price, excellent hotel cleanliness, and away from the noise. There's a complex of restaurants and cafes in the hotel square, and a distinct mosque nearby. There's also a shuttle service to the Haram every hour, as well as a return service, but the return is annoying because you have to take two buses.

Absolutely amazing! Clean and very helpful. We had a beautiful room with a great view of the Qatari mosque. We went during Ramadan, and the main mosque was extremely crowded. So it was ideal that there's a large, beautiful mosque right across from the hotel where we prayed wonderful Taraweeh. We really enjoyed our stay.

I’ve stayed four days and enjoyed the daily bus service to Haram it was 24/7 days, the receptionists are professional and approachable. The room service was friendly and supportive. The room was mid clean not immaculate but it was nice, the TV was working well. The fridge is not cooling very much but its fine.

Huge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!