Hotels with Breakfast in Makkah

The reception area and the number of staff are completely inadequate for a hotel of this caliber. The staff themselves are friendly, but the waiting time to check into the rooms is far too long.

We had a wonderful stay at the hotel. The location is excellent, with easy access to the Haram, making it very convenient for prayers and daily activities. The check-in and check-out process was smooth, the housekeeping team did a great job throughout our stay, and the breakfast spread offered a wide variety of options every day. The highlight of our stay was undoubtedly the Kaaba view from our room. It was truly a memorable and special experience that we will always cherish. Thank you to the entire team for the warm hospitality. We would gladly stay here again and highly recommend this hotel to anyone visiting Makkah.

Had a pleasant stay at Swissôtel Makkah. So far everything has been good – the room is clean and comfortable, the staff are helpful and the location is very convenient for visiting Masjid al-Haram. Overall, a comfortable and enjoyable stay. Thank you!

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

The breakfast need improvement by variety and most of the food was cold. Staff are great and hotel was really nice. Additionally the lounge acess timing need to be more flexible specially as we want to pray in Masjid Al Haram its very tight for example snack time that is between 7 PM to 9 PM, also I dont know why they call it snack time that I discovered its dinner. This is the view from the room I booked partial Kaaba view.

I was with a group of nine, including three small children. The room was quite spacious, and there was even room to cook. The facilities listed '4 beds,' but we only got 3 beds. However, that was okay because we had a great bellboy, and the room was cleaned daily with fresh towels. Breakfast had many options and could be brought to the room if packed (not on plates). There was a kind attendant who didn't limit our breakfast portions, so all 8-9 of us could eat our fill... this was really helpful, haha! The location is super close, a straight walk directly to the Kaaba entrance.

Had an amazing stay at this hotel! 🌟 The room was super clean, comfortable, and well-equipped. The staff were very friendly and helpful throughout my stay, making everything feel smooth and welcoming. The location was also perfect—easy access to nearby attractions, food spots, and transport. Breakfast was delicious with plenty of choices to start the day right. Definitely a great experience overall, and I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. Will surely come back again! 😊

Very reasonable price, excellent hotel cleanliness, and away from the noise. There's a complex of restaurants and cafes in the hotel square, and a distinct mosque nearby. There's also a shuttle service to the Haram every hour, as well as a return service, but the return is annoying because you have to take two buses.

I’ve stayed four days and enjoyed the daily bus service to Haram it was 24/7 days, the receptionists are professional and approachable. The room service was friendly and supportive. The room was mid clean not immaculate but it was nice, the TV was working well. The fridge is not cooling very much but its fine.

Huge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!