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Posted on Apr 15, 2026|Deluxe Triple Room, Non Smoking
MingminnnnThe hotel is conveniently located near the city center, with shopping right downstairs. The triple room we stayed in was a decent size, but the bathroom drain had a really unpleasant, garlicky smell that I absolutely disliked. The public bath was a bit chaotic and not a hot spring; it had a strong bleach odor. You get what you pay for, I guess. The hotel's partner parking next door had a height limit, and the other partner lots were too far and not much cheaper. The next day, I just parked in the non-partner lot across the street, which was only about 200 yen more for the night.
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Price per night fromNZD 89
Posted on Jun 6, 2026
Guest UserSince I had a 7-day JR Pass, proximity to a JR station was my top priority for this trip. The hotel is very close to the JR station, and it seems to attract a lot of business travelers. My initial impression was that some of the younger staff at check-in lacked a bit of enthusiasm. But I let that slide. After getting to my room, I couldn't find the Wi-Fi password anywhere. I went downstairs specifically to ask, and the response was 'in room'. I still tried to figure it out myself first, searching every corner, but still nothing. So I went back down. The older staff member was very friendly and helpful. As soon as she mentioned 'TV', I immediately understood, as many hotels back home display it on the television. She even drew a diagram to explain! Usually, when you enter a room and the power comes on, the TV turns on automatically, and you'd see it. But this time, I had to turn the TV on myself, which I hadn't thought of. It just goes to show that service attitudes can vary among different staff. In Japan, I've always admired the professionalism across all industries, but this was the first time I've encountered such a service attitude from a staff member. Overall, this hotel's proximity to the JR station and its excellent value for money make it worth staying at.
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Price per night fromNZD 78
Posted on Oct 3, 2025
Guest User
The room was new and the service was good. You absolutely must try the complimentary 60-minute hot spring bath; although it's a large public bath, the environment is very comfortable. The location is a 3-minute walk from Suizen-ji Temple and about a 17-minute taxi ride from Kumamoto Castle. Breakfast and dinner were also delicious.
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Price per night fromNZD 96
Posted on May 8, 2026
Maggic✨An excellent hotel. The location is very convenient, a 20-minute walk from Kumamoto Station or a 10-minute tram ride.
The reception staff are courteous and attentive.
Essential items can be collected on the ground floor.
The room was on the very top floor.
The beds are large. The cleaning service is excellent, with towels changed daily.
Perhaps the only drawback is the lack of sufficient space to open a large suitcase, you have to jostle about to do so.
At one point, the room became quite stuffy, the air conditioning didn’t help with the air circulation, and the window couldn’t be opened. I realise this has been done for everyone’s safety.
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Price per night fromNZD 70
Posted on Jun 24, 2026
Anonymous UserThe location isn't super convenient, but it's only about a 15-20 minute tram ride to the JR station, and getting to Kumamoto Castle is also easy. Overall, it offers great value for money. The room is decorated with adorable Kumamon-themed items throughout, and they even give you a Kumamon folder as a gift. It's really suitable for families with children.
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Price per night fromNZD 59
Posted on Apr 29, 2026
Guest UserThe location is great, near to the malls and Kumamoto Castle. The room is great, nice street view and rather spacious. The buffet breakfast is fine, and the coffee served is really good. The only problem I was facing is the room temperature. It was a little warm and stuffy without AC, I could not have a good sleep because of that.
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Price per night fromNZD 86
Posted on Apr 18, 2026
Natkarn
The room was super clean, well decorated and full equipped. The checkin process was easy. The hotel uses the machine for checking in and out. During my check in, there was a staff to facilitate me with it. The staff was really nice. They provided various amenity kits you can pick them up at the lobby to use in your room.
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Price per night fromNZD 113
Posted on May 18, 2025
helensilivren
The tea cup in the room was not clean, i wish the hotel payed more attention to that. The hotel itself is very close to the station and the breakfasts are good, I've been there twice and each time the food was a little different. The staff at reception desk is very helpful
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Price per night fromNZD 120
Posted on May 8, 2026
Guest UserPros:
1. The hotel is directly opposite Kumamoto Castle, making it very convenient for sightseeing. It's also close to Kumamoto's Kamimachi area.
2. The views are excellent. From the 10th-floor restaurant, you can see Kumamoto Castle, and there's a free self-service beverage machine for unlimited drinks.
3. The room size is generous; a 26-inch suitcase can open completely. The facilities are new and very clean, and the service is good.
Cons:
The streets are very dark at night, and it's quite a distance to the nearest convenience store.
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Price per night fromNZD 47
Posted on Jun 28, 2025
Lei,tao
Overall, a fantastic stay! I really appreciated the complimentary drinks and the spacious bathtub in the room. The service was excellent, and I'll definitely be returning for another visit. My only minor critique is that the location isn't the most convenient, but despite that, I found the overall experience to be very satisfactory.
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Price per night fromNZD 119