GRIDS Premium Hotel Kumamoto

I tried the newly opened hotel with a try mentality. The service was good. I met a tour group when I went there, but I checked in quickly. Disadvantages: The hotel corridor is dark as a whole, and the room is also dark, since there is no light in the middle of the patio. In addition, there is no place to put clothes when taking a shower, which is quite inconvenient.

When I booked a hotel, I didn’t read the reviews, so I just picked one. I didn’t expect to step on one that was discriminatory. When I arrived at the hotel in the afternoon, there were no other customers at the front desk, and I was about to check in with my passport. A *** at the front desk saw me holding my passport and coldly told me to get it at the self-service machine. I originally wanted to do it myself, but I scanned my passport and had to register my address, so I chose any prefecture. If I have an address in Japan, do I need to get a passport to register? Another young staff member next to me saw something wrong with my expression and hurriedly ran over to help. As a result, even the staff member didn’t know how to operate this self-service check-in. Then the climax came. This was a Japanese guest. The ***** immediately went up to complete the formalities with a diligent look on his face. Of course I got angry and asked loudly in Japanese, why do I have to go to the self-service service? I thought you couldn’t do it manually! The younger guy next to me immediately took me to the counter to check in. The *** didn't say a word during the whole process and pretended I didn't exist. I just said to you, please explain to me, what exactly do you want to do, and after a while, I reluctantly apologized, with a look on my face that said I was right, I will dare you next time. Can Ctrip please check carefully when choosing partner hotels abroad? Why would you allow a hotel like this to make money in China and engage in discrimination on this platform? I will continue to write emails to its headquarters to complain, and will also inform Ctrip on Xiaohongshu and other platforms that it chooses to cooperate with hotels that discriminate against Chinese people.

Newly opened hotel Good location, not far from Kumamoto Castle. The breakfast was very good with many local dishes to try. There's also horse meat, but I don't dare try it😝 The rooms have complete amenities. Pajamas are also provided. There is a lounge for guests to use for free on the 2nd floor, free tea, coffee, snacks, and chocolate all day until 10 p.m. The downside is that the rooms are dimly lit and a bit dark. Can hardly put on makeup 🤪 Suitable for relaxing, lying down, watching movies, chilling. There is little parking at the accommodation, but near the accommodation there is a fee for both. There is no free parking. Overall is good. Next time I go to Kumamoto, I will stay here again.

The room was small but comfortable. Check-in was quick and it was nice to be able to use the parking lot.

Overall I am satisfied. The front desk staff were very polite. The only inconveniences I found were that there was no telephone in the room and that there were no mobile phone chargers available for rental (they are sold for 500 yen).

The room is a bit small, and the window cannot be opened, but fortunately it is a newly opened hotel, so it is generally acceptable.

The hotel is located in the city center. There are shopping malls and Shimotori Shopping Street nearby. It is also very close to Kumamoto Castle. The lighting in the room is a little dim, but the toilet is well designed with wet and dry separation.

Convenient location The room was very clean and much larger than other hotels. Able to open two suitcases Staff attitude is very good👍🏻👍🏻 Will stay again next time