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Posted on Dec 5, 2025
Guest User
A Truly Exceptional Stay at The Ritz-Carlton, Kyoto
Our family had a wonderful experience at The Ritz-Carlton Kyoto, and we left with nothing but gratitude and happy memories. From the moment we arrived, the service was flawless and heartfelt — the kind of genuine hospitality that makes a trip feel truly special.
A huge thank you to Cecilia and Vinnie from the Guest Experience team, who went above and beyond to make our stay seamless and comfortable. Their warmth, attentiveness, and thoughtful gestures made us feel incredibly welcomed. A very special shout-out to Cecilia, who noticed my daughter’s love for Winnie the Pooh after our visit to Disneyland Resort. She prepared a beautiful card, a sweet message, and even a handmade Pooh origami and placed it in our room. It absolutely made our daughter’s day — such a thoughtful touch we will never forget.
We also want to commend Yuki from the restaurant team for his warm and wonderful breakfast service each morning. His kindness and attention to detail set the perfect tone to start our day.
The Ritz Kids adventure passport was a delightful surprise — engaging not only for our daughter but also enjoyable for us as parents. And of course, we loved the festive Christmas atmosphere, especially the beautiful Christmas tree and the amazing gingerbread house with the incredible aroma that filled the lobby.
The Ritz-Carlton Kyoto truly exceeded our expectations in every way. We felt cared for, welcomed, and genuinely appreciated. We can’t wait to return again. Highly recommended for families and anyone seeking an unforgettable Kyoto stay.
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Price per night fromMYR 3,795
Posted on Feb 17, 2026
The Travel Hunter
This was our first time staying in the Gion area, and Hotel the Celestine truly elevated the experience. The atmosphere is calm, elegant and very Kyoto. From check in to departure, everything felt smooth and professionally handled.
The cleanliness was impeccable. The room was thoughtfully arranged with a perfect balance of modern comfort and traditional Japanese touches. Beds were extremely comfortable and the space felt well planned, not cramped like many city hotels.
What makes this hotel special is the location. Stepping outside places you immediately in the charm of old Kyoto. Walking through Gion in the early morning before the crowds arrive was unforgettable.
Service deserves special mention. The team was polite, warm and always ready to assist with genuine hospitality.
A beautiful property for anyone who appreciates quiet luxury in a prime cultural setting. We would gladly stay again.
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Price per night fromMYR 936
Posted on Nov 5, 2025|Garden Twin Room With Balcony
RJEMTPotel Umokoji Kyoto redefines what a hotel offers its guests. Firstly, the location is unique, an easy 5 min walk from the station ( Umokoji Kyotonishi) and 3 min train ride to the center of Kyoto. Yet this convenience is coupled with its location adjoining a large wooded park which some guest rooms overlook - a special and calm outlook right in the city centre.
Rooms are large by Japan standards and both the Japanese style rooms ( super comfy ) and more traditional Western styled rooms offer a Scandanavian/ Japanese decor style which is both modern and uncluttered.
In addition, guest services on offer include complementary DIY fresh brewed coffee and in the evenings, complimentary beer, wine and soft drinks . Can be taken either to your room with balcony overlooking parklands or in the guest book or music library, both offering a calm respite from a sometimes frenetic Kyoto CBD.
Unique, special and largely overlooked by tourist group bookings, the Potel Umokoji manages to offer the ambience and guest experiences that many mass tourism venues have lost. Try it, you won't be disappointed.
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Price per night fromMYR 296
Posted on Apr 30, 2026
Guest UserThis hotel exceeded my expectations! The room was larger than average and exceptionally clean, with a separate shower and bathtub. The Refa showerhead and hairdryer were a nice touch and worked great. The room had modern amenities, and the trash bins were emptied promptly.
The hotel's location is super convenient. There are many designer shops and delicious restaurants nearby, and it's just a short walk to Nishiki Market. Karasuma Oike Station is also right next door, offering direct access to Shijo and Kyoto Station. I was really satisfied with my stay; it offers excellent value for money!
I highly recommend the wagyu BBQ restaurant next to the hotel (Wagyu Yakiniku Horumon Sankichi). The owner and staff were very friendly, the wagyu quality was superb, and the set menus were great value, plus you can enjoy all-you-can-drink!
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Price per night fromMYR 740
Posted on Jun 2, 2026
shawnyaooJust one train stop away from Kyoto Station. It takes roughly 3 mins to walk from the nearest subway exit. If you carry luggage and need the lift, you have to cross the road, which lengthens the walk to around 5–6 mins; overall the location is convenient.
Lots of convenience stores nearby: FamilyMart and a cheap 24-hour local supermarket are right across the street, while Lawson is a 3-min straight walk without crossing roads. The area stays quiet at night with a few casual eateries around.
Namba is around 20 mins’ brisk walk away, and both Shijo and Sanjo districts are reachable on foot too, so you won’t panic even if you miss the last train late at night. A drugstore open till 11pm is just a 5-min walk behind the hotel for daily shopping.
Rooms are kept spotlessly clean with good hot water supply. Space is compact, which is typical for Japanese hotels. Daily housekeeping service is included. No special view from the window, only ordinary street scenery. Free luggage storage is available at reception upon request as with regular hotels.
Check-in at front desk is fast and staff are warm and friendly. There is a small lounge downstairs serving coffee in the morning. I went out and came back twice during my stay, and the handsome male bartender greeted me with Japanese “おかえりなさい” (welcome back) each time.
Minor drawbacks: No complimentary bottled water inside rooms. You need to use the provided glass cup and fetch drinking water outside the room. Besides, the lift has rather dim lighting, which makes you feel a little drowsy once you step inside.
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Price per night fromMYR 191
Posted on Jun 9, 2026
Guest UserWhen we chose this hotel, we saw pictures and videos that made us think it was a resort estate, but it's not. There's very little to see inside the hotel; I could walk through the entire property in 5 minutes. Secondly, the hotel advertises natural hot springs, but the public ones reek of disinfectant as soon as you walk in, which is very unpleasant. The room itself was okay and had character, and the bathtub was very large with a pleasant woody scent when bathing. Finally, the breakfast – honestly, the taste was just mediocre. I wouldn't choose this hotel again at the same price point.
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Price per night fromMYR 3,331
Posted on Feb 24, 2026|Superior Twin-Non Smoking
Guest User
The hotel's location is excellent, making it very convenient to get around. The service was warm and attentive, and the food was also good. The breakfast offered both Japanese and Western options, and the Japanese breakfast was truly fantastic. I'll definitely choose to stay here again on my next trip to Kyoto.
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Price per night fromMYR 291
Posted on May 8, 2026
DouMa·meetMy stay here was absolutely wonderful; I felt comfortable and relaxed throughout. The hotel's location is super convenient for getting around.
The entire hotel is spotless and well-maintained, with public areas that are tidy, quiet, and elegant. My room was immaculately clean, the bedding was soft and comfy, and the layout was practical. All the amenities were complete and fully functional, making for a cozy and secure stay.
The staff were incredibly warm, polite, and respectful. Check-in and check-out were handled very efficiently, making the whole experience smooth and hassle-free.
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Price per night fromMYR 572
Posted on Sep 26, 2025|Deluxe Twin Room
AdariEverything was good except the service in hotel restaurants, which was exceptionally bad:
1) breakfast: waited for food for 40 mins, reminded the server 2 times - still nothing;
2) bar: a too long wait for a cocktail. the server said that as apology said cocktail won’t be in included in the bill… but it was there;
3) afternoon tea: told the staff that I dislike dairy products, but have no allergy. So, for example I can eat most sweets, but not the ones with a strong taste of mascarpone cream. In the end they gave me just a plate of fruit and when I remninded them of the above they… did nothing ) I stayed at this hotel and had afternoon tea there last year too - everything was fine then.
All of the above are 3 different restaurants inside the hotel, so I wouldn’t recommend going to any restaurant there. In all other aspects except services related to food the hotel is good.
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Price per night fromMYR 1,015
Posted on Apr 25, 2026
云博This is a venerable super five-star hotel with an excellent location, though it's a bit out of the city center, making it quite inconvenient for getting to sights, attractions, and dining. However, the hotel shuttle bus to Kyoto Station is a lifesaver. The hotel was renovated a few years ago, but it still retains its 40+ years of history and luxurious decor, now blended with modern, clean design elements. Charging facilities and hygiene are excellent. I would definitely stay here again!
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Price per night fromMYR 193