The hotel was decent in most aspects, but it was really frustrating that they wouldn't refund me when I had to check out early. I booked for two nights and tried to cancel the second night on the day I checked in, which should have been fine since it was more than 24 hours in advance. The front desk told me to contact Trip.com. After Trip.com submitted the request, it took two days for them to reply, only to reject it. After a lot of back and forth, Trip.com eventually reimbursed me half the amount, so I still lost half the money. The whole experience was very unaccommodating for guests.
・A few days before our stay, my travel companion lost their phone in Tashkent. We had almost given up hope, but Mr. Mirfayz and the other front desk staff went above and beyond, calling various places and eventually finding the phone for us. They provided immense support, including arranging for us to pick it up, and we successfully got the phone back on our departure day. Even though it was a problem unrelated to the hotel, the front desk offered service that went far beyond their usual scope. I don't know everyone's names, but a huge thank you to all of them.
・There were many comfortable seating areas in front of the rooms and the reception. While waiting at the front desk, a staff member brought us tourist brochures for Bukhara and explained them to us. All the staff were very friendly, and Mr. Timur, in particular, was incredibly kind and helpful.
・The laundry service was prompt, meticulous, and thorough.
・It was raining and we were very tired on the day we arrived, but being able to use the pool and sauna made our stay comfortable. The pool area had many small, partitioned spaces, making it comfortable to use even with other people around.
・When we checked out, we had a taxi arranged, but the roads were closed that day, so we had to go to a pick-up point quite far away. The front desk staff carried our luggage all the way to the distant pick-up point.
They helped us with so many things until the very end, and we only have good memories. Five stars aren't even enough! When I come to Bukhara again, I will definitely choose this hotel.
I had the best time staying here! The room is very nice with a lot of amenities, the beds are comfy and there’s even a kitchen for light cooking. It’s located very near to all the main attraction and you can easily walk everywhere. The breakfast was so good as well, I enjoyed it so much! It will be delivered to the room every morning & there’s few option to choose from. Hakim is very friendly, helpful and attentive. He even printed me Bukhara attraction maps with a list of recommended restaurant. Even I came alone I felt very safe and welcomed. The rate is very affordable as well considering the location & the service. Highly recommended for all types of traveller especially solo female traveller 🫶🏻
Was such a beautiful place to stay stay if you want to stay near the old city and I loved it. The staff are very helpful and kind and one of the staff let me check in two hours since I arrived a bit earlier. That’s the hotel has really nice ambience to eat and all of the amenities and facilities that come with it are exceptional as well. I thoroughly enjoyed my stay and I would love to stay here, and I highly recommend anyone looking for a place to stay close to the old city to choose this place
The sanitary conditions of the hotel are good, but it is far from the ancient city, especially the battery car in the ancient city of Buhari. At night, you have to go far to take a taxi outside the martial law point. There are many types of breakfast, but they are all cold food. Some hot food, I feel that the heating is not strong, they are all cold, and the taste is average.
Очень приятный мини-отель в старом городе, все достопримечательности в шаговой доступности.
Вкусный разнообразный завтрак шведским столов, приятный персонал.
В целом, довольны отелем, оправдал ожидания.
Очень красивый отель с прекрасным обслуживанием, в пешей доступности от старого города. Нам предоставили семейный номер, состоящий из двух стандартов, соединенных межкомнатной дверью, очень удобно для 4 человек! В номере есть все необходимое, хороший ремонт и удобная мебель. На ресепшн помогли со всеми вопросами - забронировать столик в ресторане, осуществить обмен валюты и проч. Единственное, что немножко огорчило - достаточно скромный по сравнению с Хивой и Самаркандом завтрак, горячих блюд было мало, выпечка в заводских упаковках, зато неплохой кофе.
250920 Stayed at Zehra Hotel for two days, I felt very good, very clean, the lobby wall has attracted nearby attractions, the boss automatically helped the guests carry their luggage upstairs, the smile was very kind, the breakfast was neatly arranged, the best food was the bowl of cereal.
Alexia Suite is an absolute gem in Bukhara. Its location is unbeatable, just steps away from the main pedestrian street and all the major historical sites. The hotel itself is a beautiful fusion of traditional Bukhara architecture and modern luxury. The rooms are stunning, combining authentic design with top-notch amenities like heated floors and rainfall showers. The service is exceptional, with a friendly and attentive staff who go out of their way to make you feel welcome. The breakfast is delicious and plentiful. Alexia Suite is more than just a hotel; it's a key part of the Bukhara experience, offering a luxurious and unforgettable stay. Highly recommended.
Amazing
133 reviews
9.6/10
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GGuest User・A few days before our stay, my travel companion lost their phone in Tashkent. We had almost given up hope, but Mr. Mirfayz and the other front desk staff went above and beyond, calling various places and eventually finding the phone for us. They provided immense support, including arranging for us to pick it up, and we successfully got the phone back on our departure day. Even though it was a problem unrelated to the hotel, the front desk offered service that went far beyond their usual scope. I don't know everyone's names, but a huge thank you to all of them.
・There were many comfortable seating areas in front of the rooms and the reception. While waiting at the front desk, a staff member brought us tourist brochures for Bukhara and explained them to us. All the staff were very friendly, and Mr. Timur, in particular, was incredibly kind and helpful.
・The laundry service was prompt, meticulous, and thorough.
・It was raining and we were very tired on the day we arrived, but being able to use the pool and sauna made our stay comfortable. The pool area had many small, partitioned spaces, making it comfortable to use even with other people around.
・When we checked out, we had a taxi arranged, but the roads were closed that day, so we had to go to a pick-up point quite far away. The front desk staff carried our luggage all the way to the distant pick-up point.
They helped us with so many things until the very end, and we only have good memories. Five stars aren't even enough! When I come to Bukhara again, I will definitely choose this hotel.
GGuest UserThe hotel was decent in most aspects, but it was really frustrating that they wouldn't refund me when I had to check out early. I booked for two nights and tried to cancel the second night on the day I checked in, which should have been fine since it was more than 24 hours in advance. The front desk told me to contact Trip.com. After Trip.com submitted the request, it took two days for them to reply, only to reject it. After a lot of back and forth, Trip.com eventually reimbursed me half the amount, so I still lost half the money. The whole experience was very unaccommodating for guests.
ZZhaolenglengtingThe sanitary conditions of the hotel are good, but it is far from the ancient city, especially the battery car in the ancient city of Buhari. At night, you have to go far to take a taxi outside the martial law point. There are many types of breakfast, but they are all cold food. Some hot food, I feel that the heating is not strong, they are all cold, and the taste is average.
SSabrinaaaaaaaaaaI had the best time staying here! The room is very nice with a lot of amenities, the beds are comfy and there’s even a kitchen for light cooking. It’s located very near to all the main attraction and you can easily walk everywhere. The breakfast was so good as well, I enjoyed it so much! It will be delivered to the room every morning & there’s few option to choose from. Hakim is very friendly, helpful and attentive. He even printed me Bukhara attraction maps with a list of recommended restaurant. Even I came alone I felt very safe and welcomed. The rate is very affordable as well considering the location & the service. Highly recommended for all types of traveller especially solo female traveller 🫶🏻
MMuhammad BilalAlexia Suite is an absolute gem in Bukhara. Its location is unbeatable, just steps away from the main pedestrian street and all the major historical sites. The hotel itself is a beautiful fusion of traditional Bukhara architecture and modern luxury. The rooms are stunning, combining authentic design with top-notch amenities like heated floors and rainfall showers. The service is exceptional, with a friendly and attentive staff who go out of their way to make you feel welcome. The breakfast is delicious and plentiful. Alexia Suite is more than just a hotel; it's a key part of the Bukhara experience, offering a luxurious and unforgettable stay. Highly recommended.
MMaajyWas such a beautiful place to stay stay if you want to stay near the old city and I loved it. The staff are very helpful and kind and one of the staff let me check in two hours since I arrived a bit earlier. That’s the hotel has really nice ambience to eat and all of the amenities and facilities that come with it are exceptional as well. I thoroughly enjoyed my stay and I would love to stay here, and I highly recommend anyone looking for a place to stay close to the old city to choose this place
EElenaM111The hotel is not in the old city, but by taxi to get close enough. It was a little noisy from the cars on the street (view to the city). Breakfast was normal, varied, there was strawberries, cherry, apricots in the middle of May. But the eggs and casca were finished. We had a hard time to set up the TV, asked for help to staff. The air conditioner worked .good.bassnine good, new.
GGuest UserОчень приятный мини-отель в старом городе, все достопримечательности в шаговой доступности.
Вкусный разнообразный завтрак шведским столов, приятный персонал.
В целом, довольны отелем, оправдал ожидания.
EEkaterina YablokovaОчень красивый отель с прекрасным обслуживанием, в пешей доступности от старого города. Нам предоставили семейный номер, состоящий из двух стандартов, соединенных межкомнатной дверью, очень удобно для 4 человек! В номере есть все необходимое, хороший ремонт и удобная мебель. На ресепшн помогли со всеми вопросами - забронировать столик в ресторане, осуществить обмен валюты и проч. Единственное, что немножко огорчило - достаточно скромный по сравнению с Хивой и Самаркандом завтрак, горячих блюд было мало, выпечка в заводских упаковках, зато неплохой кофе.
CChe Wah250920 Stayed at Zehra Hotel for two days, I felt very good, very clean, the lobby wall has attracted nearby attractions, the boss automatically helped the guests carry their luggage upstairs, the smile was very kind, the breakfast was neatly arranged, the best food was the bowl of cereal.