Mercure Bukhara Old Town

Wasn’t a very pleasant stay. On the first day we felt like a scam. We booked the room with an open window door but when we checked in, they gave us an accessible room next to the lift. Nothing looked like the picture on trip.com nor on Mercure website. The accessible bathroom design was also a huge miss. We tried to talk to front desk but they said that’s the last room they have and there were twin beds in the room, so that’s the correct room. They in the end asked us to request for room change the next day if we don’t ‘like’ it. We waited the manager until late morning next day and explained the issue which was more than a room change request. The manager admitted there are only a few rooms that actually look like the picture on their website. They finally gave us the room that we actually booked after a long argument, and compensated us on the first night issue. Beware of what you booked. They mixed a lot of different rooms into one room category and charge the same price point. The room amenities were basic also.

I had a wonderful stay here. The hotel is clean, comfortable, and has a warm, modern atmosphere. The pool and sauna were absolutely outstanding. The staff were amazing. The manager greeted me even before check-in, which made me feel welcomed right away. And the doorman, Timur, always met me with a warm smile and kind eyes. It felt safe and almost like coming home. The location was fine for me. It’s about a 10-minute walk to Lyabi Hauz, and I felt safe walking even at night. Thanks to this hotel, I enjoyed Bukhara even more. I would recommend it to friends and would love to stay again.

Beautiful hotel. Clean, spacious bedroom and bathroom. Friendly and helpful staff. I called reception for help..they sent someone to my room immediately. Variety and delicious breakfast.