4-Star Hotels in Penang, Malaysia

Regarding the facilities, I need to pay by my own self for the car parking service. They are charging RM 24 per day and I am staying for 4 days 3 nights. Do you think how much I need to pay for the car parking which they never stated that visitors or customers need to paying by ourselves. I hope that in the future, please stated very clearly that we need to paying by ourselves without inform us.

After seeing many recommendations for this hotel across various platforms, I chose it. It's a Chinese-friendly hotel, which is great because the power outlets are universal and don't require an adapter. The room comes with complimentary bottled water. Although the room isn't large, it's impeccably clean, and the window offers a direct view of the ocean. It's very quiet at night, ensuring a good sleep. There's a large shopping mall right next door with a Watsons, and it's also very close to Durian Street, making it super convenient for enjoying durian.

The location is fantastic, just 50 meters down the street from the famous Char Kway Teow hawker stall – it's lively yet quiet. If you turn left from the hotel, both bus stops on the double-lane road are CAT bus pick-up points. Turn right from the hotel entrance and across the street, you'll find the popular McDonald's, though the durian stall next to it isn't great quality. There's also a durian stall right downstairs from the hotel, selling Musang King for 20 RM each. The hotel itself is newly renovated. The family room was spacious enough, with a 1.8m and a 1.2m bed, new and roomy, and very clean. The bathroom had a good-sized wet/dry separation and no unpleasant smells. The shower door was completely waterproof, with no leaks after showering. The room also provided drinking water and beverages. Across the street from the hotel is GAMA Supermarket, convenient for buying souvenirs. The black hotel opposite the supermarket has self-service washing machines where you can pay by scanning a QR code to wash a few days' worth of clothes. Every staff member at the hotel was polite and friendly. I look forward to staying here again!

I was a bit hesitant after seeing the reviews, but I booked this hotel for convenience, and my stay was surprisingly great with no complaints. First off, check-in was seamless, the room was clean, and the facilities were quite new. Housekeeping was excellent every day; if I requested cleaning before leaving, the room was usually spotless when I returned. One afternoon, I overslept and missed housekeeping, but the next morning, a staff member from housekeeping came to ask if I wanted my room cleaned. 😄 Regarding transport and food, there aren't many dining options directly around the hotel, but getting around Malaysia relies heavily on ride-sharing, so I wasn't worried about transportation or food inconvenience at all. Plus, food delivery is quite convenient; if you don't want to go out or eat at the hotel, delivery usually arrives within half an hour. The gym and yoga room aren't huge, but they're perfectly adequate, and the equipment is new. I went every day and rarely encountered anyone else there.

On a business trip to Penang, I'd stayed here before and chose this hotel again. The location is excellent, about a 30-minute drive from Penang International Airport. There are plenty of restaurants, supermarkets, and shopping malls nearby, and it's not far from the Street Art area. The front desk is on the 20th floor; the staff are friendly, and there's a comfortable business and lounge area. The room amenities are comprehensive and clean. This time, I noticed they added a water dispenser, which is eco-friendly and convenient for guests from different countries, offering warm, hot, and iced water. Breakfast on the 21st floor isn't extensive but decent. There's also a good cafe right opposite the hotel with nice breakfast options. Overall, a great experience. I'll choose this hotel again next time.

The place it self was great, the cleanliness was very good and the service was excellent. The only downside we had was the neighbours upstairs kept making loud noises through out our stay, however credit to the agents they replied back to us promptly when we brought this up and had notified their landlord. Unfortunately this didn’t still resolve the loud noises. The building it self is nice, the pool is clean and well maintained, however the building does have a lot of regulations in place which we thought was quite excessive. Other than these minor issues we had a great time and the apartment is well kept.

The staff were friendly, polite, and generally helpful throughout our stay. The location is also a strong point, with plenty of restaurants and shopping malls nearby, and the Clan Jetties are within walking distance. Unfortunately, the check-in experience left much to be desired. Before arriving, I had emailed the hotel to enquire about an early check-in as we were travelling with elderly family members. I fully understood that this might not be possible due to the peak holiday season, which was perfectly reasonable. Upon arriving around 11am, we were advised to return after 1pm. We came back shortly after 2pm but were informed that our rooms were still not ready. We were prepared to wait until the official check-in time of 3pm, but even then, the rooms were unavailable. We were repeatedly told ”10 more minutes”, only for those 10 minutes to become 30 minutes and then even longer. In the end, we did not receive our rooms until approximately 3:40pm. What made the situation particularly frustrating was seeing guests who arrived after us being checked in ahead of us. The explanation given was that a supervisor needed to inspect the rooms before they could be released. While delays can happen, clearer communication and realistic timelines would have been far more appreciated than being repeatedly asked to wait another 10 minutes. To make matters worse, one of our rooms had pillows and blankets with an unpleasant odour, which raised questions about the room readiness that had caused such a lengthy delay. For guests driving, parking may be challenging as there are only a limited number of parallel parking spaces available. Even for those arriving by taxi or private hire, the drop-off and pick-up process can be somewhat inconvenient. There is also a Heritage Fee payable upon check-in, which was acceptable and clearly communicated. Complimentary coffee and biscuits are available, and water dispensers are conveniently located near the lifts, although bottled water is not provided in the rooms. The check-out process was also slightly unusual, as guests are required to wait for staff confirmation before leaving. Overall, the stay was comfortable and the location was convenient. However, I value hotels that provide a smooth and efficient check-in experience. Delays are understandable, especially during busy periods, but guests deserve honest communication and accurate updates rather than repeated promises of ”10 more minutes.” With better management of the arrival experience, this would have been a much more enjoyable stay.

Overall, the rooms are quite spacious and comfortable, with balconies offering views of both sunrise and sunset. I booked two rooms; my friend's room had a sunrise view, while mine had a sunset view. My first booking was on a weekend, and the breakfast experience wasn't great due to the large number of guests – many items ran out before they could be refilled. However, for my second stay, I chose a weekday (Monday to Friday), and the experience was much better. I booked for five consecutive days, and the hotel gave me two complimentary breakfast vouchers. The breakfast selection was quite rich, and the staff were patient and could communicate in both Mandarin and English. The rooms also had some smart features, which is quite good for the local area. I had staff clean my room daily, and overall, I'd give it a 9 out of 10. The cleaning staff were very responsible, but perhaps the cleanliness standards didn't quite meet our personal expectations.

This has been the best hotel i’ve stayed at in Penang so far. Before my trip, i asked if it might be possible to have a room with a nice view, as i wanted to enjoy some of my me-time and celebrate a special occasion while i was in town. To my surprise, the manager and the team went above and beyond, they not only gave me a room with a beautiful view, but also prepared a thoughtful surprise waiting in my room. I truly appreciated the gesture, and it made my stay feel even more special. The hospitality was exceptional from start to finish. Every staff, from the front desk to the housekeeping team, was genuinely warm, friendly, and attentive. The housekeeping staff asked to see if i needed anything, which made me feel well taken care of throughout my stay. The service was honestly top-notch, and i hope this hotel management continue maintaining this wonderful standard. The room itself was spotless and came with premium-quality amenities. As a coffee enthusiast, i was pleasantly surprised to find that the in-room coffee was sourced from one of Penang’s well-known local roasteries. It’s a small detail, but one that i genuinely appreciated. One more tip for future guests: if you didn’t know, the hotel provides complimentary water refill stations near the corridors, so you can refill your drinking water whenever you need. Overall, i had a fantastic experience. I’ll definitely consider staying here again the next time I visit Penang. Cheers!

Excellent hotel location. The fully equipped kitchen, ironing board with iron, and hairdryer are all available. If you need anything, you can contact staff via WhatsApp, and it will be delivered quickly. The room was clean and spacious. Nice pool and jacuzzi, plus a well-equipped gym. Upon check-in, we were asked for a 200 RM refundable deposit, but only in cash. We had a pleasant stay.