4-Star Hotels in Penang, Malaysia

this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.

The hotel's location is excellent; it's very convenient for dining out or visiting attractions. Transportation is also superb, whether by taxi or public bus, with a bus hub right downstairs. There's a shopping mall next to the hotel. The room size is decent, and the high-floor rooms offer an unobstructed view. The bathroom has a separate wet and dry area. The hotel service is on point; all staff members greet you proactively, and the front desk is efficient, thoughtfully addressing every request. The hotel is clean and hygienic, and the beds are comfortable. The pool is on the fourth floor; it's a bit small and the opening hours are 7 AM to 7 PM, which is a bit early for closing. The twin beds in the room can be combined to form a large bed, which is a nice touch.

Sunway Hotel, recommended by Doubao, truly exceeded my expectations. First and foremost, the service was outstanding. Upon check-in, we were given warm cookies, which immediately won over our travel-weary and hungry hearts. Our luggage was not only brought to our room but also placed exactly where we wanted it, which was incredibly thoughtful. The bottled water provided was in beautiful glass bottles, making the water taste even better. The mini-fridge was stocked with complimentary drinks, replenished daily. The hotel has been renovated; while the bath towels were a bit old, they were very well-maintained. The bed and bedding were incredibly comfortable, and the room was quiet, ensuring we had two very restful nights. Although the pool was small, it was clean. For this price, with such service and a pool, it truly offers excellent value for money. Plus, right downstairs is a local night market – not a touristy one – where you can find authentic char kway teow, longan ice, and fried vermicelli from Wu Zhou Tea Room, all highly recommended!

Beyond imagination good! It's not very close to George Town, about a 15-20 minute drive, but it was fine since we were self-driving. Parking space was very ample. You can use your credit card to tap for parking, and the fee will be waived. The hotel's facilities are very new and clean. The room was large, comfortable, and spotless. The front desk offers a complimentary drink daily, you can choose between coffee, black tea, or orange juice. However, there's no water provided in the room, but there are water dispensers in the hallway if you bring your own bottle. The downside is the soundproofing is a bit poor. Some people nearby would sing morning prayers early in the morning, so light sleepers will definitely wake up. Also, the room cleaning was a bit haphazard and could be done better. Overall, highly recommended if you're self-driving! It would also be okay if you use Grab.

The sea view room was beautiful, but there's a venue downstairs that played music until past 1:40 AM, which really disturbed our rest. Despite that, it was still pretty good; the hairdryer worked wonderfully. We'll definitely come back again. There are lots of great food options nearby, I loved it! Haha, I'll choose this place next time too. It's really good, I like it! Very nice.

Clean and the views are great. The facilities are excellent, everything you need is available. It's a good place to stay. Downstairs, there's a ZUS coffee shop and an Indian restaurant, so you have plenty of dining options. Getting a taxi is also convenient.

The hotel is eco-friendly which is good. Though they don't provide bottle of waters however they provide water dispenser which is easily located at the lift lobby. There is also coffee provided which is self-help for 24 hours. The staff are very friendly and welcoming upon entry which is a huge plus.

Overall, it was a nice hotel. The staff were all very friendly and welcoming. The bed was very comfortable, and I had a full sea view room, which was nice. However, the soundproofing wasn’t very good, as I could hear people talking outside my room. The breakfast was quite average, and it was very crowded. It was almost impossible to find a seat during breakfast hours. Overall, I had a pleasant stay, but there is definitely room for improvement in terms of soundproofing and breakfast arrangements.

We absolutely loved our stay at Capri by Fraser, Penang! 🥰 The hotel is new, modern, and spotlessly clean. The room was so comfortable, and the location was perfect.  The staffs are genuinely warm, friendly, and always greeted us with the biggest smiles. They went above and beyond to help us with anything we needed, making us feel so welcomed and well taken care of throughout our stay. To everyone at Capri by Fraser, Penang, thank you for your kindness and wonderful hospitality. Highly recommend! ❤️

We stayed here for 6days and 5 nights. The room was as per described - great lighting, spacious, wonderful view of the city and amenities were more than sufficient. Location was great as well - right smack in the heart of George Town. Only complain we have is the lift service - almost everyday we had to wait ridiculously long for the lift and it’s always full. In total there were 4 lifts. If we wanted to head down from level 12 to level 1, for some reason some of the lifts would not come down to level 12 to pick us (stuck at level 18 or some other level). While the other two lifts are always full.