Jen Penang Georgetown by Shangri-La
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in George Town
Jen Penang Georgetown by Shangri-La
Magazine Rd, George Town, Penang 10300, Malaysia
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We Price Match
Last booked 24 mins ago on our site
Highlights
Varied breakfast
Free parking
Ideal location
Excellent service
Sparkling cleanShow More
Amenities
Outdoor swimming pool
Executive Lounge
Fitness Room
Private parkingFree
Priority airport pick-up
24-Hour Front Desk
Luggage StorageFree
Golf Simulator
All Amenities
Property Description
With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from 1st Avenue Mall and KOMTAR. This 4-star hotel is 0.6 mi (0.9 km) from Prangin Mall.
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9.0/10
GreatGood stay for business and travellers. Hotel nearby shops and mall. Free parking available
All 1,582 Reviews
Surroundings
Airport: Penang International Airport
(17.0km)
Train: Bukit Mertajam Railway Station
(24.7km)
Landmarks: Komtar
(130m)
Landmarks: The TOP Penang, Theme Park Penang
(130m)
Landmarks: Rainbow Skywalk
(150m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
11
Club Deluxe Room
1 King bed or 2 Single bed
28m² | Floor: 16-17
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bath Towel
Visual Fire Alarm
Check Availability
4
Executive Suite Twin
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bath Towel
Visual Fire Alarm
Check Availability
6
Deluxe King Room
1 King bed
28m² | Floor: 5-15
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
5
Family Room
1 Sofa bed and 1 King bed
32m² | Floor: 10
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
4
Deluxe twin Room
2 Single bed
28m² | Floor: 11
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
4
Executive Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bath Towel
Visual Fire Alarm
Check Availability
6
Deluxe Room
1 King bed or 2 Single bed
28m² | Floor: 5-15
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bath Towel
Visual Fire Alarm
Check Availability
6
Apartment
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
60m² | Floor: 4
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
5
Club Deluxe King Room
1 King bed
28m² | Floor: 16-17
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
4
Club Family Room
1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bath Towel
Visual Fire Alarm
Check Availability
4
Club Deluxe Twin Room
2 Single bed
28m² | Floor: 16-17
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
Hide Room Types
Guest Reviews
9/10
Great
1582 reviews
Verified Reviews- Cleanliness9.1
- Amenities8.8
- Location9.3
- Service9
Average for similar properties in George Town
AI Summary
Located in George Town, Penang, Jen Penang Hotel provides easy access to amenities. Guests appreciate the varied breakfast, clean rooms, and attentive staff. Some rooms offer sea views and connecting options.
Ho_Kelvin
June 18, 2025
The check-in process was smooth and the family room is big for a family of 4. It is near to many eateries and street food areas in Georgetown and Butterworth. Centrally located to all places of interest in Penang
湘涵
June 11, 2025
The hotel is located in a strategic area — just a short walk from major shopping malls and plenty of local eateries, which made everything convenient. The rooms and common areas were clean and well-maintained. Highly recommended for both leisure and business travelers .
Just that no lift in the basement carpark is disappointing.
Guest User
June 9, 2025
Location was great, easy walking distance to a lot of places of interest. Front office and club lounge staff were friendly, informative. I love that they welcome you using whatsapp and you can text them for any assistance. Also top of the list was the 24 hour room service, as I checked in late and room service was available 👍🏻. They advocate green initiatives in the room and since I was staying by alone, i didn’t need daily housekeeping services.
Azalea Tse
June 19, 2025
Excellent location, many nice restaurants nearby. Helpful staff, we had problem with our TSA lock, the staff helped us to fix it.
Elin Chu
June 9, 2025
The location was just strategic, where it was stationed between the famous tourist spots. Stepping left and right ahead will reach famous food street, wall artvstreet, famous local morning market for food hunter. Free parking with ample parking lots. The only thing to commend is that the dirt that came out from the bathroom glass door edge after shower makes me not comfortable. Overall is good.
cuteyuan
May 29, 2025
The reception was incredibly helpful; they use WhatsApp for communication, allowing for convenient messaging instead of phone calls. Their responses were very prompt. The rooms were clean, and the bathroom slippers were quite comfortable. I had a very pleasant experience.
NikCSN
May 23, 2025
Friendly & cheerful staff throughout the premise. Good variety for breakfast at Cafe Jen. Lounge & lobby were comfortable & cozy. Easy & quick walk to ICT Komtar to access to 1st Avenue Mall via overhead link. Rides came quickly during bookings. One small issue was fresh towels had black spots which could be washed away.
Mardiana Binti
May 18, 2025
Having stayed at JEN Penang on more than three occasions, I can confidently say that my experiences have consistently been satisfactory, earning this hotel a solid 4-star rating.
From the moment you step into the elegant lobby, the welcoming ambiance sets the tone for your stay. The staff is always courteous and professional, ensuring smooth check-ins and swift responses to any requests. Their attention to detail makes every visit feel personalized.
The rooms are spacious, impeccably clean, and thoughtfully designed with modern amenities. The comfortable beds and well-maintained bathrooms enhance the overall relaxation experience. Though the decor leans towards a classic style, it remains timeless and cozy.
Dining at the hotel's club lounge has always been a delight, offering a diverse menu that caters to various tastes in particular, stands out with its wide selection and fresh ingredients.
The location of the hotel is also a plus, conveniently situated near key attractions and transport links. enjoyable experiences I've had. I look forward to my next stay!
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Executive Lounge
Fitness Room
Private parking
Free
Priority airport pick-up
Additional charge
24-Hour Front Desk
Luggage Storage
Free
Golf Simulator
Table Tennis Room
Restaurant
Café
Priority airport drop-off
Additional charge
Taxi booking service
Meeting Room
Business Center
Multi-Function Room
Children's Pool
Wake-Up Call
Wi-Fi in Public Areas
Free
Guest Laundry
Outdoor swimming pool
Executive Lounge
Fitness Room
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Swimming Pool Umbrella
Business hours
Parking
Private (exclusively for guests) is available On-site parking. Limited parking spaces Reservation not possible
Private parking
Free
Transportation
Taxi booking service
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Business Services
Multi-Function Room
Audio Visual Equipment
Meeting Room
Business Center
Fax/Copying Service
Additional charge
Wedding Service
Front Desk Services
24-Hour Front Desk
Concierge Service
VIP Check-In Service
Express Check-In and Check-Out
Front Desk Safe
Porter/Bellhop
Luggage Storage
Free
Wake-Up Call
Tour/Ticket Service
Languages Spoken
English
Hindi
Malay
Chinese (Mandarin)
Food & Drink
Café
Lobby Bar
Room Service
Public Areas
Chinese Instructions
Public Audio System
Executive Floor
Non-Smoking Floor
Executive Lounge
Elevator
Central Ventilation System
Vending Machine
No Smoking in Public Areas
Garden
Smoking Area
Health & Wellness
Table Tennis Room
Golf Simulator
Fitness Room
Yoga Session
Activities
Eco Tours
Beach Towel
Cleaning Services
Laundry Service (Off-Site)
Guest Laundry
Dry Cleaning
Additional charge
Facilities for Children
Children's Meals Available
Children's Pool
Accessibility
Braille Signage
Handrails in Stairways
Pool Ramp Available
Stair-Free Property Entrance
Wheelchairs Available On-Site
Accessible Rooms Available
Safety & Security
CCTV In Public Areas
First Aid Services
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Security Personnel
Security Alarm
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 6 years old and under | Extra cot: Free |
Breakfast
TypeWestern, Chinese, Continental, Vegetarian
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–12 years old | MYR 35.00 (approx. S$ 10.50) per person |
Children 13–17 years old | MYR 70.00 (approx. S$ 20.99) per person |
Adult | Buffet:MYR 70.00 (approx. S$ 20.99) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 1985
- Renovated: 2005
- Number of Rooms: 443
With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from 1st Avenue Mall and KOMTAR. This 4-star hotel is 0.6 mi (0.9 km) from Prangin Mall.
Be sure to enjoy recreational amenities, including a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at Cafe Jen, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at Cafe Jen, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.