5-Star Hotels in Cancun

Everyone at the hotel was very helpful and kind. The view of the ocean is beautiful and the pool is very clean. However, the food is at and slightly on the pricier side. In terms of value of money, I think you can get better deals in all inclusive hotels. If you would join a lot of day tours and don’t need to dine in at the hotel, then this is the perfect hotel for you to stay at.

Superb hotel, restaurants are delicious, Asian restaurants are confusing, favorite Italian restaurant, the hotel occasionally has a buffet by the pool. Facilities are great, rooms are large, adults only, no children, great stay.

I've been to dozens of Cancun all-inclusive resorts but there is no place like Temptation. We are American Asians in our late 20's and had a total blast at this place. Vibe- high energy party vibe with sexy employees and a topless optional pool. A totally carefree and relaxed environment for couples to getaway. Food- I read mixed reviews on food, but I must say I was pleasantly surprised by the quality and options of food available! I had plenty of amazing dishes to try everyday. I loved their steak burger, octopus, shrimp cocktail, sushi and more. Drinks- also pleasantly surprised that there were a TON of choices and quality options like Don Julio, black label and more. Service- excellent service as you can expect from all inclusive hotels. I would give a shout-out to POLO who works the quiet pool bar. Everyone else was friendly and helpful too. Entertainment- yes to the SHE restaurant. Have a 5 star quality meal while watching talented dancers work the stage and pole. What an experience! Everyday in the late afternoon there is a show at the pool, and they are funny AF but very naughty. The crowd loved it and were totally down. Tips and Notes -its a naughty place. Sensual and sexual themes, smells, vibes are pervasive. There are attractive couples of all ages, many who may be open to naughty experiences together. Of course everything is up to you and everyone is respectful. But anything goes here, as long as it's in your own room. -tip everyone. It will enhance the workers life and enhance your service as well! -in bash tower balcony rooms you may see couples putting on a ”show”. We wanted to see something crazy so we booked this room and sure as heck, we saw plenty of action! -bash tower rooms give you access to the rooftop pool and hot tubs. Great for lunch and to getaway from the rowdy sexy pool. -bash night club is always poppin. It's an outdoor Vegas style club with a huge bar, led stage and amazing nightly performances from talented dancers. Don't miss it! -2 to 5 nights is sufficient here, or you might get partied out -there is a timeshare type of pitch at the beginning, we didn't do it but that's up to you. You get some freebies and there's no commitment so just depends on your time. -while there's a fair amount of younger people, the average is definitely in the 40s. I do wish there were more Asians at the resort as it skews white/Hispanic. They should make the prices on trip.com better in order to boost the Asian demographic presence. That's my only suggestion!

The hotel feels a bit dated, like one of those older-generation resorts (which is common in Cancun, given that the first Hyatt was developed here back in 1974), but it's well-maintained and the rooms are very clean. The two-bedroom suite is actually a one-bedroom suite connected to a standard room next door. There are many Westin Vacation Club salespeople here promoting timeshares, all part of the Marriott group, and they frequently call the rooms.

Perfectly located on the Cancun Hotel Zone *****, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit. Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.

Facilities: The hotel is quite new with good facilities, definitely one of the newest in Cancun. Hygiene: Pretty good, no insects. The location is a bit far, you need to enter a separate grand island. Environment: Although it's not beachfront, the lagoon is quite beautiful. You can see the distant ocean from the golf course side. The downside is that you need to take a shuttle to the beach, it's quite a walk. The beach club view is really nice though. The food at the various restaurants is all decent, and they're not hard to book directly through the app. The lunch buffet is actually very good, with top-quality seafood. The Mexican and Mediterranean restaurants taste good. The app also shows many daily activities, which are quite fun; you can participate if you're bored.

We would like to start with what we liked. The breakfast options were excellent, with a great variety and even fresh salmon available. The pool area and main pool were very nice and clean, and the staff at the pool were kind and attentive. However, overall the experience did not fully satisfy us. The beach area is very windy, making it difficult to swim, and it is also not very easy to access. The general vibe of the hotel seems more suitable for party-oriented guests rather than families with small children. The biggest issue we encountered was the dinner reservation system. All restaurants require advance reservations except for one. As we are traveling with two small children, having dinner at 9 pm is not possible for us, and all earlier time slots were fully booked several days in advance. Unfortunately, the staff were not flexible and did not offer any solution. We asked if we could eat at the bar, but were told no due to regulations. We also asked about takeaway food and received the same answer. Room service offered only a very limited menu with a few main courses, two salads, and a small selection of antipasti. We believe this policy should be reconsidered. A first-come, first-served system for most restaurants, with perhaps only one requiring reservations, would work much better — especially for families. It was disappointing to pay for an all-inclusive stay without having the opportunity to enjoy most of the restaurants.

This resort has met all my expectations and beyond. Room was nice and clean, and the all inclusive food in all the restaurants were good. Hasienda Sissal was a restaurant that stood out, the live music on Tue and Thu nights were worth experiencing. We went sea fishing one day and brought back some fresh fish with us to the hotel and to our surprise the kitchen cooked the fish for us as of the all inclusive package. So would I recommend this resort to anyone who hasn’t visited Cancun? It is a definitely a YES!

The staff in general is always willing to help you, I only had a bad time, upon arrival before arriving at our room, they offered a promotional package to my wife, she accepted and “invited” us a breakfast (which was already included in our all inclusive rate) There began our unpleasant experience. We were summoned at 8:00 am, at first the person who accompanied us to lunch was very friendly, but after he hurried us at breakfast, we could not have breakfast what we wanted because there was no time, only 30 minutes, when a day before we They said they invited us to a breakfast to give us a presentation about Omni hotels. We wanted to finish breakfast, but we agreed to see the hotel suites and then they took us to their sales room, when they tried to sell us the vacation package that we from the beginning said we were not interested they became aggressive and tried to pressure my wife , so we stopped the “presentation” and left, but they made us have a bad time, of course they didn't give us anything promised. I recommend you not accept any promotion at this hotel, because your sales staff does not know how to treat customers. Otherwise, all good.

We had an amazing stay at Altitude at Krystal Grand. From the moment we arrived, the staff was incredibly friendly, welcoming, and always willing to help with anything we needed. Our room was beautiful, very spacious, and extremely clean. The ocean-view balcony was one of our favorite features, we spent so much time relaxing there, enjoying the incredible views and peaceful atmosphere. The location of the resort is truly one of its biggest highlights. It sits on one of the best stretches of beach in Cancun, with crystal-blue water and calm waves that made the beach experience unforgettable. The beach service was also a huge plus and something we appreciated, especially compared to other Cancun resorts we have stayed at. The restaurant options were great, and we had no issues making reservations during our stay. Overall, the service, atmosphere, and beautiful surroundings made for a very relaxing and enjoyable vacation. There are a few areas where the resort could improve. The pools and many of the bars close a little too early, and extending those hours would make the experience even better. The buffet could also use more variety and improved dessert options. Adding something like a self-serve ice cream station would be a great addition and is something many other resorts offer. Aside from those small improvements, our experience was amazing. We truly enjoyed our stay and would absolutely return to Alttude at Krystal Grand for another Cancun vacation.