4-Star Hotels in Queensland, Australia

First, our request for a high floor was kindly accommodated—we were given room 11825 on the 18th floor, which features panoramic ocean views and elegant interiors. Many thanks to your team for that. In fact, my wife has a special request: could we please have this same room every time we stay at Dorsett? Second, the thoughtful gesture of a card, chocolate, and a bottle of wine for our special occasion truly showed how much effort your team puts into making guests feel valued. Third, both my wife and our child absolutely loved the pool and jacuzzi at Star Grand. So overall, our stay was amazing, to say the least. But none of this would be possible without first acknowledging your wonderful hotel staff. You probably see hundreds of guests each day, yet you still take a personalized approach—staying in touch with each guest and understanding their individual needs. Honestly, I hope other hotels will follow your example and make this the gold standard for excellence in customer service. Our last two hotel bookings through Trip.com were disappointing, but fortunately, your hotel never lets us down. The gold-accented interiors are striking and have become a signature look of your hotel. We’ll remember them just as fondly as we remember landing at Singapore Changi Airport. We recently bought a new house and have been decorating with gold-colored furniture from Koala Living. After staying with you, we’ve realized that our inspiration was inadvertently drawn from your hotel rooms. We come to Dorsett every year and have never been disappointed. We look forward to returning again soon.

We arrived after office hours and appreciated that the check-in process was straightforward and easy to follow. However, the park's location is a bit far from supermarkets and major attractions, which made getting around less convenient for us. The facilities are mostly shared and not quite suitable for our needs. Unfortunately, all better-equipped units were fully booked, so we couldn't upgrade. We also found the Wi-Fi signal in the room to be quite weak. Due to these factors, we decided to cut our stay short and checked out after just one night.

1. **Prime Location:** Situated right on the Cairns Esplanade, it's a mere 2-minute walk to the Reef Fleet Terminal (the departure point for Great Barrier Reef tours) and 3 minutes to the Esplanade Lagoon. Restaurants and night markets are plentiful nearby, and a taxi ride to the airport takes about 13 minutes. 2. **Amenities & Experience:** Most modern rooms feature private balconies with city or harbor views. The free Wi-Fi is stable, and the outdoor pool is comfortable. The Bushfire Flame Grill Brazilian BBQ has a great reputation (breakfast/dinner are extra). Paid parking is limited, and street-facing rooms occasionally experience noise. 3. **Service:** There's a 24-hour front desk with multi-lingual staff who can assist with booking Great Barrier Reef/rainforest excursions. Luggage storage is seamless. 4. **Drawbacks:** Parking can be tight during peak season, some bathrooms are a bit dated, and breakfast isn't particularly cheap.

很好，沒想到老闆是華人，人超好，我電話卡有問題，老闆幫忙電話叫出租車

Nice resort, ideal for families or those who want a quieter spot away from the centre. Easy to get to centre by bus or uber. Lots of tour operators will pick up from resort for their activities. Clean rooms with daily housekeeping. Fridge and kettle in room. Bar and simple food available all week. Pizza restaurant Friday til Sunday. 3 nice pools. Very chilled out atmosphere. Would recommend

일요일이라 리셉션은 닫았지만 체크인 하는데 아무 문제 없었고 방 깨끗하고 좋았습니다 주차공간도 충분했고 체크아웃할때는 직원이 친절하게 응대 해줬습니다 시간이 없어 수영장은 이용하지 못해 아쉬웠네요

We had a wonderful stay and truly enjoyed every moment. We spent a lot of time by the pool, which was amazing and perfect for relaxing. The hotel staff were incredibly kind and attentive throughout our visit, making us feel very welcome. As a lovely surprise, they even gave me a gift for my birthday, which made the experience even more special. Without a doubt, I would come back again!

The location is a 10-minute walk from Port Douglas. There are all kinds of cafes and restaurants at the door, and it is only 5 minutes away from a large supermarket. However, various small shops will close later on weekends.

Mould throughout wet areas. Major health hazard for my handicapped son who is a chronic asthmatic No maintenance done. Ceiling in several spots is collapsing. Toilet lid broken. Shower head unable to be kept upright so you can have a hands free shower. Balcony louvre screen panels were off the sliding rail so you could not slide them. Etc, etc, etc .....

Great location and secure no need at ease breakfast is yum coffee is hot can sit back and relax and enjoy the weekend and they have it covered the rest of your stay . Thanks guys 10/10 Best part I loved was the balcony room 1502 pretty sure because this is right in the 0ath of fresh air . And room service quick and affordable.