3-Star Hotels in Riau, Indonesia

First of all, the room door cant be opened using the access card after every time I go out, and the staff said its need to be updated everytime or the card not to be placed in hot area. What is this?? So unprofessional. What if any emergency?? We need to go down again to the treception and get updated and come up again? And in the bathroom the sink water was not clean and in the shower area, the water was not going smoothly and its clogged, need to wait 15-20 minutes to use the shower area again. Please take action on the cleanliness and the access card service. Pertama-tama, pintu kamar tidak dapat dibuka menggunakan kartu akses setiap kali saya keluar, dan staf mengatakan perlu diperbarui setiap kali atau kartu tidak boleh diletakkan di tempat yang panas. Apa ini?? Sangat tidak profesional. Bagaimana jika terjadi keadaan darurat?? Kami perlu turun lagi ke resepsionis dan mendapatkan informasi terbaru lalu naik lagi? Dan di kamar mandi, air wastafel tidak bersih dan di area shower, air tidak mengalir lancar dan tersumbat, perlu menunggu 15-20 menit untuk menggunakan area shower lagi. Mohon tindakan untuk kebersihan dan layanan kartu akses.

Good: nice beds and good breakfast Bad: shower not hot, people smoked in the lobby, even during breakfast, disgusting

I stayed at Hotel Dafam Pekanbaru in a Superior Room, and overall the stay was quite comfortable. The room provided was originally a twin bed, which was then combined into one large bed to accommodate my request for a king-size bed. The room size felt just right—not too small and not too spacious. I was able to perform prayers comfortably inside the room, and there was still a sofa available for relaxing, which made the room feel practical and cozy. I stayed in a non-smoking room, so the atmosphere was clean and pleasant. Breakfast was fairly varied, featuring local traditional snacks from Pekanbaru as well as lontong sayur, a well-known local dish. Everything tasted good and offered a nice introduction to local flavors. Another great advantage is that the hotel is located near a mosque, making it very convenient to attend congregational prayers. Overall, Hotel Dafam Pekanbaru is a good choice for a comfortable stay with convenient facilities and easy access to nearby worship places.

Everything was smooth from arrival to checkout. Check-in was quick, the room and bathroom were clean (though not overly spacious), and all the staff were friendly. Breakfast offered a limited selection, but all items were tasty and constantly replenished. Hot and cold water dispensers were conveniently available on every guest floor corridor. While not on a main road, the hotel is near a Soto Boyolali restaurant if you're looking for a convenient meal.

This is our 1st time to Pekan Baru with new experience staying in Khas Hotel. Very warm hospitality from the team. The room is spacious but they did not provide the mini fridge. So sad😣(to management team- pls take note).We have a issue with the shower but the team managed to settle the problem in a time.Located near to the airport about 20 minutes away.Easy to get Grab/Maxime. On the right side hotel there Makam Pahlawan. And the best thing, RM Pagi Sore is only opposite the hotel🤩

Syabila as a front desk helper was super friendly and kind. Vivi as the manager (?) kindly asked my review about the room. Unfortunately, the massage service was poor, the massage therapist seemed to have a bad day and even though I tried to be friendly by smiling, she rushed go in and go out. I gave her additional 50,000 Rupiah and said “If today something bad happened in your life, I prayed the best for your problem”. But she seemed so unfriendly. I barely heard she said Thank you. I won’t recommend if any foreigners want to get massage. They would feel Sumatra People are not friendly. Such a waste.

Great place, great service, and the room cleanliness was excellent. Loved it!

There is ice cream near the lobby, and the room is spacious. It was a pleasure to stay here.

The hotel is great, really comfortable. It's suitable for solo travelers or even families, and the service is excellent.

Nice and clean, at that price you can get breakfast for a husband, wife and one child. Also close to the market but unfortunately the parking lot is cramped