5-Star Hotels in Gansu, China

The Hyatt Regency Lanzhou truly lives up to its reputation as the top luxury and gourmet hotel in Lanzhou. Its prime location offers unparalleled views, with the Yellow River flowing right beneath your eyes. Staying on the 31st floor, guests can enjoy stunning sunsets in the evening and watch traditional sheepskin rafts drift down the Yellow River in the morning. Furthermore, the concierge staff at Hyatt Regency Lanzhou are exceptionally warm and proactive, while the front desk team is professional and efficient. They provide comprehensive information and local tourist maps, ensuring guests experience first-class service from the moment they arrive. Of course, the comfortable ambiance and delicious food at the hotel's breakfast are also highly enjoyable and commendable. In summary, if you're looking for the best hotel in Lanzhou, the Hyatt Regency Lanzhou is an excellent choice. Additionally, the Dunhuang Art Museum and the Duzhe Museum are both within walking distance of the hotel and are definitely worth a visit.

This airport hotel, only four months old, boasts a very modern and luxurious design. The rooms are fully equipped with amenities like a Xiaomi air purifier, kettle, and humidifier, and are entirely controlled by the XiaoDu smart assistant. You can hear planes taking off and landing slightly at night, but it's not very noticeable. The Lanzhou beef noodles for breakfast were excellent, highly recommend them. My only minor complaint is that the shower water temperature was a bit unstable, which I hope they improve. A special shout-out to the airport shuttle service; the driver was very professional. They were bright and energetic picking us up even after midnight, giving us a fantastic first impression of Lanzhou.

I think, apart from the little hiccup with the dining, this hotel is highly recommendable in all other aspects. The booking included a hot pot set meal with beef shabu-shabu for dinner, which was probably worth around 300 RMB. The dining staff, however, definitely need to improve their service; they were too arrogant. I hadn't paid close attention to the menu before, specifically the discrepancy between the listed meat dishes and what was actually served. Since the hot pot seemed to have very few meat options, I ordered an 88 RMB plate of lamb dumplings, which was tiny, only 24 pieces? It was then that I thought to check the dishes, and I realized that the food served was inconsistent with what was listed in the order, and they hadn't even informed us (it was called a 'beef shabu-shabu hot pot,' but there was no beef shabu-shabu or yak meat duck feet that were supposed to be in the set meal). There was also no fruit platter and no juice. When we discovered this and asked the server, she said they just provide whatever is available in the restaurant at the time. She then offered to send us a plate of fruit, to which I replied that a fruit platter was included in the set meal. That's when the server dropped a classic line: ”What's listed on the menu isn't necessarily what we have to provide!” I asked, ”Then what's the point of having the set meal contents written in the agreement?” Finally, I asked her if she could take responsibility for what she was saying, and if she needed to consult her manager. Only after a lot of back and forth, and me fighting for my rights, did they finally appease us with a portion of lamb. Honestly, that 88 RMB dumpling dish was a rip-off, and the hot pot set meal being different was also a rip-off. The way they responded when I tried to claim my rights was also terrible. Luckily, I asked her if she could be held accountable for her words, which helped me salvage my legitimate rights. I think, apart from the dining incident, this hotel is highly recommendable in all other aspects.

It's rare to find such a well-equipped hotel in Zhangye, and I just picked this one randomly. Unexpectedly, it was a pleasant surprise! The room was very new, and the facilities were smart, even including a smart speaker. I was upgraded to a suite, which was a really thoughtful touch. I didn't plan on writing a review, but I simply *must* recommend it. Many tourists stay in Zhangye for just one night, and this place is definitely worth a strong recommendation. There are also thoughtful travel essentials available on the first floor. The number of welcoming staff was impressive, making a great first impression. I'll definitely recommend this to friends visiting Zhangye. Plus, they even have complimentary souvenirs!

I absolutely loved this hotel. The location is superb, with direct elevator access to Mingjiahui Fashion Center, which is hands down the best shopping mall in Jiayuguan in terms of ambiance and experience. It's also a short taxi ride to the Jiayuguan Fort scenic area. The service here was outstanding. A big thank you to the front desk lady who checked us in on the afternoon of April 29th for upgrading our room – I'm just sad I didn't catch her employee number. The breakfast environment was quiet and elegant, and the buffet offered a wide variety of dishes that weren't greasy. They even made fresh wontons and noodles to order, tailored to your taste. Special thanks to restaurant staff member #39 for her thoughtful service; she customized our dishes to perfection. Even though it was a self-service buffet, she proactively brought freshly prepared food right to our table. On our second day, heading to Jiayuguan Fort, staff members #20 and #21 helped us arrange for the hotel's MPV business van. The 6-seater van was incredibly comfortable, and the drive was very smooth – a big thanks to the driver as well. When we checked out, they, along with the supervisor, prepared special Jiayuguan souvenirs and some snacks for our upcoming journey, which was going to be a bit hectic. The room maintenance was impeccable; there were no noticeable issues with our stay experience. After we offered some suggestions for further improvement, the hotel promptly organized a review and provided feedback. My thanks to room attendant #51 for calling to inquire about the details, and also to the supervisor for speaking with us directly and personally looking into our suggestions. Thank you to all the wonderful ladies for their care, which made our first visit to Jiayuguan a joyful memory and made us feel truly at home. I hope the hotel enjoys thriving business in the future, and I wish all the staff members continued success and well-being.

I have been to many places in the country and stayed in many hotels. This hotel made me dissatisfied in many places. The first is about the breakfast coupon. As a 4th or 5th tier city, I spent nearly 400 yuan to open a large bed room, but only gave me a breakfast coupon. I called to consult, and the explanation was also far-fetched. I had to spend another 58 yuan to buy a breakfast coupon. I had no choice but to spend more than 400 yuan to buy the breakfast coupon in order to have a good rest along the way. The second is to drive to the parking lot. Such a high-end hotel should be considered one of the best hotels in Longnan City. When I arrived at the hotel's ground parking lot, there was no parking space, but no one came to direct the parking of the vehicle. I found that the staff was hiding in the corner squatting on the ground and making their own private phone calls, ignoring the existence of the guests. Third, when registering at the main desk, there were clearly 2 windows for registration, and the 2 staff were crowded together, ignoring the existence of other individual guests. When other registered guests impatiently questioned, the staff slowly asked us to line up at another window to check in, and the work efficiency was also very low. I don’t know if it was caused by unskilled business. Fourth, when we bumped into the housekeeping staff on the floor, no one took the initiative to greet the guests. As a high-star, high-end hotel, the hardware conditions are so good, but the software and management should be improved! Finally, I would like to add that the water in the public area on the ground should be cleaned up in time, otherwise the guests would fall and it would be bad for everyone!

The hotel's location is super convenient, with a subway station right outside and plenty of amenities nearby. The room was comfortable and cozy, and the soundproofing was excellent. Candy contacted us in advance, and the decor was elegant and tasteful. The facilities were complete and modern. Overall, it was a good stay.

This is the second time I have stayed here. The room is very spacious. Although it is an old hotel, I can feel the quality of the decoration and the facilities are complete. The hotel is very large, and the greenery, water system, pavilions and towers are all very beautiful. It is like living in a big park. It is a good choice for travel and leisure. It is very close to Kongtong Mountain Scenic Area, less than ten minutes' drive. We climbed Kongtong Mountain on the first day and brought the elderly with us. It rained on the second day. Just walk around the hotel and go to the swimming pool for free. The elderly had a lot of fun and were not tired. In the afternoon, we enjoyed the scenery, drank tea and chatted on the terrace of the room, and went to the restaurant to eat delicious hand-pulled lamb in the evening. The service staff are very enthusiastic, especially the Xiao Li team in the guest room building No. 5, who made us really feel what it means to feel at home. Thank you very much. I will stay here next time.

This stay was fantastic! The hotel's location is superb, right next to the subway station, which was incredibly convenient for my business trip. The service team was professional and efficient. I especially want to thank Selena, the front desk manager. Not only was she highly competent, but she also thoughtfully upgraded my room. This kind of meticulous service made me feel incredibly welcome, and I'll definitely choose this hotel first next time I'm in town.

The service here is excellent, the environment is great, and the views are beautiful. There are also many delicious restaurants nearby. The staff at the front desk, in housekeeping, and at the concierge desk are all very friendly. Xiao Wang from the concierge even proactively brought a fruit platter to my room. I've stayed here many times, and it's now my go-to hotel whenever I visit Lanzhou.