5-Star Hotels in Gansu, China

This stay was truly heartwarming. A special thank you to Rita, whose service was meticulous and thoughtful; she even proactively reminded us about changes in the weather, making us feel genuinely cared for. The hotel's location is convenient, with easy access to transportation, making getting around hassle-free. The room was quiet and comfortable with excellent soundproofing, ensuring a peaceful night's sleep. Overall, the experience was gentle and reassuring – a truly therapeutic stay. I wholeheartedly recommend it and will definitely be back!

This is the second time I have stayed here. The room is very spacious. Although it is an old hotel, I can feel the quality of the decoration and the facilities are complete. The hotel is very large, and the greenery, water system, pavilions and towers are all very beautiful. It is like living in a big park. It is a good choice for travel and leisure. It is very close to Kongtong Mountain Scenic Area, less than ten minutes' drive. We climbed Kongtong Mountain on the first day and brought the elderly with us. It rained on the second day. Just walk around the hotel and go to the swimming pool for free. The elderly had a lot of fun and were not tired. In the afternoon, we enjoyed the scenery, drank tea and chatted on the terrace of the room, and went to the restaurant to eat delicious hand-pulled lamb in the evening. The service staff are very enthusiastic, especially the Xiao Li team in the guest room building No. 5, who made us really feel what it means to feel at home. Thank you very much. I will stay here next time.

This hotel looked incredible! From top to bottom, it was clear that the designers took style seriously. The rooms gave off a sense of luxury that few other hotels in this process range have. The carpets, floors, doors, cabinets, beds etc. emitted a sense of tranquility, which made me feel very comfortable. Also, after travelling around China for nearly a month, I can say that this was by far the best breakfast I've had at roughly a dozen hotels. The staff were professional, everything was very clean, and the location could not have been better. My only issues: there was no air conditioning, and my room was very hot at night. Additionally, when the rooms next to you are watching television, you can hear everything in your room.

After half a month of traveling, this is by far the most comfortable place I've stayed. The decor has its own unique style, not like those generic hotels you see everywhere. You can tell they put a lot of thought into the lighting and little trinkets. Plus, all the amenities work perfectly and are super convenient – everything you need is there. The shower has great water pressure, the hairdryer is effective, and the Wi-Fi is incredibly fast. The room was spotlessly clean, spacious, and bright. It's perfect whether you're relaxing in or heading out to explore. For this price, getting all these perks is truly amazing value for money. I'll definitely choose to stay here again next summer.

The hotel's private car driver contacted me in advance for airport pick-up, and within a short 5-minute drive, I already felt the warmth of Lanzhou locals. Miss He at the front desk proactively upgraded my room, offering a panoramic view of the T3 terminal runway. As night fell, the light and shadow of planes taking off and landing resembled a dynamic art painting. The hallway transformed into an immersive art gallery, with Qingyang shadow puppetry (an intangible cultural heritage) displays and Dunhuang-inspired decorations complementing each other, making every step resonate with the rhythm of Silk Road culture. The room design is a 'detail-lover's dream.' The smart room control system adjusts lighting and curtains with a single touch. The bathroom, with its wet/dry separation, is equipped with high-end amenities, especially the extra-large bathtub paired with soft lighting. While washing away travel fatigue, I could also gaze at the airport's night view through the floor-to-ceiling windows, making a business trip feel like a holiday. The bedding was just the right firmness, and with the windows closed, the soundproofing was excellent, allowing for a full night's sleep even though it's close to the runway. The dining was equally impressive. The breakfast at Xuanhe All-Day Dining combined local Gansu cuisine specialties with Western classics. The freshly made beef noodles had a rich broth, complemented by fresh fruits and freshly ground coffee, starting the day with energy. The gym facilities were professional, allowing me to stretch and relax even during business breaks. Four-star pricing, five-star experience, and an even higher level of cultural resonance. Lanzhou Airport PARKVUE is not just a hotel; it's a cultural emblem of the Silk Road air hub – transforming a fleeting stopover into a poetic journey. Worth experiencing!

The hotel is located by the Yellow River, offering a pretty good view from the window! However, I have to complain about two things: first, the shower water was too cold, and second, the sensor light in the shower kept turning off by itself! Our family of four traveled during the Chinese New Year. My elderly mother was tired after visiting the provincial museum, so she returned to the hotel at 4 PM and said she wouldn't go out for dinner, opting to shower and rest. She was the only one who managed to get a hot shower at that time! When the other three of us returned to the hotel at 9 PM after dinner, I found the water to be lukewarm when I showered. It was a bit cold on my body, but I was already wet, so I had to just power through it. As soon as I got out, I told my husband and child that the water was very cold, and it might be due to many people using water during peak hours, suggesting they shower later. We waited and waited, but even at midnight, the water was still cold. I even called the front desk in between to report the cold water, and they replied that it was because many people were using water and advised showering later! But by 12:30 AM, my child was sleepy and couldn't wait any longer, so they took a quick cold shower. My husband just gave up on showering altogether! I really don't understand how a hotel this big can't even guarantee basic hot water for showers! And then there's the sensor light in the shower room. It would stay on for a few minutes and then turn off by itself. No matter how much you move around inside the shower, it wouldn't turn back on. You had to open the door and step outside the shower room for it to sense movement and light up again! So... I ended up taking a cold shower in the dark! What kind of crazy design is that? Who would open the door and step out in the middle of a shower just to get the light back on??!! This is the first time I've written such a long review, but overall, it was a pretty frustrating stay!

I think, apart from the little hiccup with the dining, this hotel is highly recommendable in all other aspects. The booking included a hot pot set meal with beef shabu-shabu for dinner, which was probably worth around 300 RMB. The dining staff, however, definitely need to improve their service; they were too arrogant. I hadn't paid close attention to the menu before, specifically the discrepancy between the listed meat dishes and what was actually served. Since the hot pot seemed to have very few meat options, I ordered an 88 RMB plate of lamb dumplings, which was tiny, only 24 pieces? It was then that I thought to check the dishes, and I realized that the food served was inconsistent with what was listed in the order, and they hadn't even informed us (it was called a 'beef shabu-shabu hot pot,' but there was no beef shabu-shabu or yak meat duck feet that were supposed to be in the set meal). There was also no fruit platter and no juice. When we discovered this and asked the server, she said they just provide whatever is available in the restaurant at the time. She then offered to send us a plate of fruit, to which I replied that a fruit platter was included in the set meal. That's when the server dropped a classic line: ”What's listed on the menu isn't necessarily what we have to provide!” I asked, ”Then what's the point of having the set meal contents written in the agreement?” Finally, I asked her if she could take responsibility for what she was saying, and if she needed to consult her manager. Only after a lot of back and forth, and me fighting for my rights, did they finally appease us with a portion of lamb. Honestly, that 88 RMB dumpling dish was a rip-off, and the hot pot set meal being different was also a rip-off. The way they responded when I tried to claim my rights was also terrible. Luckily, I asked her if she could be held accountable for her words, which helped me salvage my legitimate rights. I think, apart from the dining incident, this hotel is highly recommendable in all other aspects.

Overall, it was pretty good, but the elevator system is a bit complicated and can be frustrating if you're in a hurry. The shower head in the room kept dripping all night, on and off. The hotel is very conveniently located close to the subway station, and the view from the room is also quite nice.

We stayed at the hotel in late 2025.3 Everything exceeded our expectations. When I book, it seems the location outside the city is a drawback of this hotel, which is compensated by a free pickup. But for a sightseeing trip in ZhangYe and with services the hotel has to offer, the location doesn't matter at all. Not to mention that the hotel's car+driver offer is quite competitive compared to what we have pre-booked. ###Room###: The room was spacious with comfortable beds and lots of amenities. WiFi speed is decent. There is also a public washing & drying machine, where the maid offered to wash our clothes. ###Restaurant###: The breakfast was plenty. The dinner offer a wide variety of local and standard dishes at an accpetable price. We got a free decent late night snack/dessert (with milk for children) delivered to the room at night. ###Staff###: The staff was very attentive. It started with the driver waiting at the train staion exit. Then we were greeted at the hotel by a staff with a good command of English. The staff has good knowledge of sightseeing spots in ZY. At dinner, the staffs made their best to help us understand the menu, patiently expained the food choices, as well as help estimate how much food we should order. (We are traveling with 2 children.) When we arrive back at the hotel in the evening, they enthusiasticly offered to help carry our stuffs. Tips are not expected nor accepted. If I have to comment, a moisturizing lotion and extra blankets in the room would help when the weather is cold. This hotel will definitely be my first choice if we ever come to Zhangye again.

The front desk lady was very helpful, the room was great, and the breakfast was delicious. I'll definitely be staying at Sheraton again.