5-Star Hotels in Gansu, China

Booking the Grand Hyatt was a complete surprise! I initially thought it would just be a place to crash in Lanzhou, but the service here was truly exceptional. As soon as we got out of the car, staff members were there to help with our luggage. COCO at the front desk found out that a couple in our group was celebrating their wedding anniversary, and she kindly upgraded us to a river view room free of charge. She even gave us recommendations for local restaurants, which made us feel incredibly welcome and warm.

Huge thanks to Manager Zhang for calling us, to driver Qiao for picking us up at Gate 11 of the airport terminal, and to Manager Wang at the front desk. This is a truly unique hotel. Even before we arrived, they were already reaching out. While we were still on the high-speed train, a call came through, asking about our flight arrival time. I mentioned we were coming by high-speed train to Zhongchuan Airport East Station and wondered if they could pick us up. Manager Zhang replied, 'Yes, a driver will contact you.' Manager Zhang asked for our train number and arrival time. Sure enough, less than ten minutes later, a text message arrived from the telecom company, directing me to Gate 11 of the terminal's arrival exit after getting off the train. Mr. Qiao, the driver, clearly specified the car's color and license plate number. As I was typing a reply, Mr. Qiao's call came in, again confirming his parking location. Since we mentioned we were an elderly couple, Mr. Qiao politely asked about the color of our clothes. My husband and I exited Lanzhou Zhongchuan Airport East Station, took the escalator, and quickly found Gate 11. Just as I was about to call, Mr. Qiao walked up to us, greeted us politely, confirmed our identities, helped us with our luggage into the car, and assured us that someone would take care of our bags upon arrival at the hotel. Once the car stopped, Manager Zhang warmly and proactively took care of us, carrying our luggage into the lobby and then all the way to our room. As soon as we entered the room, the housekeeping staff delivered fresh fruit. The next morning, our airport transfer was scheduled for 7:30 AM. Our principle is to avoid inconveniencing others, so we always arrive earlier than the scheduled time. By 7:15 AM, we were downstairs, completing the check-out process at the front desk. Manager Wang (I believe she's a manager, though we didn't see her title on her nametag, only her surname Wang) told us to eat breakfast before getting in the car, and she would let us know when it arrived. I replied that we hadn't booked breakfast, as our flight was business class, and we'd eat at the airport. She insisted, 'It's fine, have a little something.' She then arranged for us to sit down, asked if we wanted milk or millet porridge, and personally brought us two cups of milk and two bowls of porridge. When the car arrived, she again escorted us to the car, helped with our luggage, and ensured it was safely stowed. I mentioned there was a type of fruit we hadn't seen before. She packed a few for us in a food bag and told us its name and how to eat it. We've encountered hotels that call ahead to inquire about arrival times, but never one with such meticulousness and such seamless coordination with the driver. We've had drivers pick us up from stations and airports, but never one as thorough and enthusiastic as Mr. Qiao. We've met lobby managers, but never one like Manager Wang, who treats guests like family. This is a truly special hotel. This is also a hotel with culture. It features a cultural promenade, not just a few thick books for decoration or blatant tourism advertisements. Here, you'll find sculptures and paintings. On the third-floor elevator landing, there are shadow puppet-themed artworks. These art pieces showcase the history, culture, folk customs, and art of Gansu. I shared photos of these artworks with my students, and we discussed Gansu's history, culture, and geological features on WeChat. They all agreed that very few hotels nationwide focus on cultural taste. This hotel truly is a culturally rich hotel. **Facilities:** Very new, all equipment works perfectly. **Cleanliness:** Excellent. **Environment:** Very close to the airport and Zhongchuan Airport East High-Speed Rail Station. The shuttle takes only two or three minutes. From our room, we could see the airport main building and control tower, and observed aircraft taking off and landing, yet there was absolutely no noise. Due to light rain, we didn't explore the surroundings. **Service:** Outstanding. My husband and I are grateful to all the hotel staff.

Anna Niu, the Guest Services Manager, was the perfect start to my trip. I chose to stay at the Four Points by Sheraton for its standardized service, but Anna took the service and overall experience to the next level. I'm not exaggerating when I say I've stayed in many hotels, ranging from 600 to 6000 yuan, and while some might have better decor, none have offered service and arrangements as thoughtful as Anna's. I would unhesitatingly recommend this hotel and Anna to all my friends and family. Facilities: The hotel is only 2.5 years old, so all the facilities are quite new. They have washers and dryers, and the gym has three types of cardio machines, a squat rack, and dumbbells – more than enough. Cleanliness: The housekeeping staff were very prompt and maintained high standards of cleanliness. Environment: The location is just right for all the attractions. The furthest taxi ride is no more than 30 [yuan/minutes], usually 10-15 [yuan/minutes].

Five-Star Review | Jinglong International Hotel My stay at Jinglong International Hotel was absolutely perfect this time. It's ideal for both business trips and family getaways, I highly recommend it! The hotel itself is very high-end, with a clean and grand ambiance. Its convenient location makes getting around and running errands easy, which is great for business travelers. The rooms are spacious and airy, quiet, and well-equipped with a desk, stable, fast internet. This made working and attending online meetings stress-free. The hotel's sophisticated and elegant style is impressive for entertaining clients or for business stays. The bedding is soft and comfortable, and the toiletries are high-quality, ensuring a good rest even on a busy business trip. Definitely my top choice for business travel. What truly surprised me was how photogenic the hotel is; every corner is incredibly atmospheric. The overall decor is simple yet高級, and the lighting is soft and beautiful. The lobby, corridors, and viewing areas are all perfect for a quick photo. The floor-to-ceiling windows in the guest rooms offer fantastic views and abundant natural light. It's especially great for taking photos with kids – no need to find specific angles or extensive editing, just a raw camera shot yields beautiful parent-child photos that are full of atmosphere and perfect for flooding your social media feed. The hotel service is thoughtful and attentive. Check-in at the front desk was quick and efficient, and the staff were gentle and polite. Room cleaning was meticulous and thorough, and the facilities were complete and well-maintained, making for a comfortable and reassuring stay. Whether it's for an extended business trip or a family vacation for photos, this place is absolutely flawless. The value for money is outstanding, and it truly lives up to its five-star standard. I will definitely choose to stay here again next time. I genuinely recommend it to everyone!

This time, we took a road trip and stayed at the NUO Hotel here. The overall service was surprisingly good... I initially thought it would be an older, more dated hotel, but the environment was actually incredibly clean. It's quite impressive how well they maintain such cleanliness. The hotel also has an underground parking garage, which is free and perfect for those driving. The room facilities are very well-maintained, and importantly, the restaurant floor was spotless, not sticky at all, and the tableware on the tables was neat and clean. The hotel's fourth floor connects directly to a shopping mall, making dining and shopping extremely convenient. The service attitude was also genuinely great – not overly intrusive, but also not neglectful, just perfectly balanced. Plus, the overall room rate was very reasonable. I had a really excellent impression! Hope they keep up the great work!

I have been to many places in the country and stayed in many hotels. This hotel made me dissatisfied in many places. The first is about the breakfast coupon. As a 4th or 5th tier city, I spent nearly 400 yuan to open a large bed room, but only gave me a breakfast coupon. I called to consult, and the explanation was also far-fetched. I had to spend another 58 yuan to buy a breakfast coupon. I had no choice but to spend more than 400 yuan to buy the breakfast coupon in order to have a good rest along the way. The second is to drive to the parking lot. Such a high-end hotel should be considered one of the best hotels in Longnan City. When I arrived at the hotel's ground parking lot, there was no parking space, but no one came to direct the parking of the vehicle. I found that the staff was hiding in the corner squatting on the ground and making their own private phone calls, ignoring the existence of the guests. Third, when registering at the main desk, there were clearly 2 windows for registration, and the 2 staff were crowded together, ignoring the existence of other individual guests. When other registered guests impatiently questioned, the staff slowly asked us to line up at another window to check in, and the work efficiency was also very low. I don’t know if it was caused by unskilled business. Fourth, when we bumped into the housekeeping staff on the floor, no one took the initiative to greet the guests. As a high-star, high-end hotel, the hardware conditions are so good, but the software and management should be improved! Finally, I would like to add that the water in the public area on the ground should be cleaned up in time, otherwise the guests would fall and it would be bad for everyone!

The room offers a great view of the Yellow River's S-bend. The hotel breakfast is plentiful, and the beef noodles are delicious—my kids absolutely loved them. It's super convenient that the hotel elevator goes directly to the subway level, so you can access the metro without even leaving the building. However, the elevator can be a bit stuffy and hot due to a lack of air conditioning, and sometimes there's a smoke smell. I hope they can improve the ventilation and management.

This is the second time I have stayed here. The room is very spacious. Although it is an old hotel, I can feel the quality of the decoration and the facilities are complete. The hotel is very large, and the greenery, water system, pavilions and towers are all very beautiful. It is like living in a big park. It is a good choice for travel and leisure. It is very close to Kongtong Mountain Scenic Area, less than ten minutes' drive. We climbed Kongtong Mountain on the first day and brought the elderly with us. It rained on the second day. Just walk around the hotel and go to the swimming pool for free. The elderly had a lot of fun and were not tired. In the afternoon, we enjoyed the scenery, drank tea and chatted on the terrace of the room, and went to the restaurant to eat delicious hand-pulled lamb in the evening. The service staff are very enthusiastic, especially the Xiao Li team in the guest room building No. 5, who made us really feel what it means to feel at home. Thank you very much. I will stay here next time.

The best hotel in Lanzhou! Service: Check-in is handled at the 51st-floor reception. Staff member Zhang Meng patiently assisted with the check-in process, thoroughly explaining the afternoon tea and breakfast/dinner times, and even noted these times on the room card holder. This meticulous and thoughtful service was truly heartwarming. Other front desk staff, the concierge, and the parking attendants were equally attentive. Service response was also very prompt. We truly felt like honored guests. Facilities: The executive room is located high above, offering expansive views. The room is spacious, featuring smart appliances and a wet/dry separated bathroom. The bedding is comfortable. Cleanliness: Impeccable. The linens were clean and odorless. Dining Experience: The executive lounge's afternoon tea was exquisite and offered panoramic views. Breakfast had a wide variety of dishes, perfectly balanced for nutrition. The beef noodles, especially, were freshly pulled and cooked, with an authentic taste that was unforgettable.

I chose this hotel for my business trip and was extremely satisfied. The hotel environment is quiet, perfect for both rest and work. The in-room office facilities are complete, and the internet signal is stable with fast speeds, making it very convenient for handling work. The gym facilities are also new, allowing me to relax after work. The staff member, Mikex, was professional and efficient, perfectly meeting my business needs.