Duanwangye1012
January 10, 2025
On the day of check-in, I called the hotel's front desk number, but no one answered. I then called the emergency number, but no one answered. Afterwards, I ate at the hotel and told the restaurant staff. The restaurant staff asked me if there was a problem with my phone, but they didn't reflect that it was their service that was the problem. Later, I called the hotel to complain. The response I got was that I had never made a call and asked if I didn't know how to make a call. Later, I was given handwritten instructions for making a call. I picked up the phone with my hand and dialed. Button started teaching me to insult my intelligence by treating me like an a**. Later, the hotel manager admitted that the call was indeed missed, but only one call was missed, not two calls. I would like to ask, if someone needs emergency help, the hotel's call is not received, and the best rescue time is missed, the consequences will be disastrous. The service of this hotel is really not flattering. I decided to stay again tomorrow and continue to pay attention to this newly opened hotel and its service. whether improved.
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