3-Star Hotels in Samarkand Region, Uzbekistan

Beautiful hotel with a wine cellar downstairs, conveniently located 12 minutes' walk from the train station. However, it's a 20-minute taxi ride to the city center. On the downside: it was cold! There was no heating in the room, and we froze at night! (It was 10 degrees Celsius outside, so naturally, it was cold inside too). Our room faced the road, and the noise insulation was terrible! We could hear everything from the street and the corridor! There was a cigarette smell in the room! It seemed like someone had been smoking, and despite airing it out, the smell wouldn't go away! We asked to change rooms but were refused, told there were no other rooms available! Very unpleasant! We did extend our stay by 6 hours for half the price, which was a plus. Pros: The room had everything advertised, including a bathrobe – though only one, even though I booked for two people. The shower was broken; both showerheads (the rain shower too) seemed clogged, and water came out from the side on both, making it very inconvenient to shower. There were only two pillows; four would have been better. Other pros: Decent breakfast with coffee from a machine. The hotel is beautiful, and the rooms are clean and cozy. There's an ironing board and iron in the hallway. The beds are comfortable.

The hotel itself is nice. It’s in a quiet location with decent facilities. However,our room is just fair size.The breakfast was healthy with good variety, and the staff (especially the young lady serving) spoke excellent English. We enjoyed our 3-night stay until checkout. When we asked for the required proof of accommodation to leave the country, the staff told us there was a customs registration issue on our entry (which I later confirmed was false). Despite them pretending to try and fix it, we left empty-handed. Because of this delay, we missed our pre-booked coach to Bukhara and lost UZS 585,000 in total (UZS 195,000 per ticket for three people). Every other hotel we stayed at in Tashkent and Bukhara provided the E-Mehmon registration without delay. I really don't understand why this hotel makes a routine procedure such a huge technical problem. It was their mistake which caused our financial and time loss.

No words can say this better than the experience I had staying in Samarkhand. I was injured during transfer from Tashkent to Samarkhand. Found myself left at the curb with a sprained knee. A pickup passed by and actually helped me although it was a busy day for him. At the hotel, a pretty receptionist named Nozima was tremendously helpful. She was an angel sent to me during my 2 nights stay at Kampoeng Indonesia. Always attending and calling in on me for any needs. She assisted me with transfers, cancellations of bookings (due to my shortened trip), calling taxi for Tashkent for my trip back, calling paramedics and most of all translating all my needs into assistance, buggy call, and not to mention 3 meals a day. My gratitude also goes to the handsome pickup guy i didnt catch his name, Ulugbek the most charming buggy guy, Xofiza my morning breakfast lady, Fazila the breakfast cook, Pak Agus the dinner chef and those I couldnt name them. My travel to Uzbekistan was memorable because of these people. And yes I would say it million times, Uzbeks are nice kindred hearted people. Very helpful and curteous too. I would come back to Kampoeng Indonesia only to thank those lovely people!! Rahmat to all of you!!

I had a great overall stay at Caravan Serail Hotel. The food was delicious, and the staff provided excellent, welcoming service. The location is also fantastic, putting you perfectly situated near the main attractions in Samarkand. There are just a couple of things to keep in mind. The tourist tax charged was quite high, and the experience would be even better if the hotel provided more adequate room amenities. Despite those minor points, it remains a very convenient and pleasant base for exploring the city.

The hotel's location is excellent, close to Bibi-Khanym Mosque, Siab Bazaar, and Shah-i-Zinda Necropolis. The staff were friendly, and the room amenities were the best I've encountered in the three hotels I've stayed at in Uzbekistan so far. The only slight issue was that the toilet occasionally made a whistling sound – perhaps due to air pressure when someone flushed upstairs? I forgot to ask for the name of the young man who helped us when we checked out; he was incredibly warm and friendly. I wish him all the best with his studies and in life!

We extended our stay at this hotel for another night because we didn't have enough time to see all the beautiful sights. There's a great chaykhana (tea house/restaurant) right across the street, and we really enjoyed everything.

If we disregard some ”minor issues,” the hotel is generally not bad: 1. During my two-day stay, there were three power outages. The first was just as I was about to take a shower (I'm so glad I hadn't started showering yet). The second was after a brief power outage. The third was the most frustrating. After a long day of hiking, I returned to my room exhausted to find it completely dark, with no switches or air conditioning working… It took a long time for a staff member to see me and turn the power back on… Apparently, they deliberately cut off my room's power. How ”environmentally conscious” they are! 2. This is a family-run guesthouse, so I wasn't expecting a hotel-style welcome. However, their service attitude still made me feel uncomfortable… From check-in to check-out, even when they asked for a positive review, everyone had a cold face towards me, making me constantly wonder if I owed them money or if I was just too ugly… Perhaps it was a culture shock? But of all the countries I've visited, only the staff here are so ”solemn and dignified”... Very well... If this is how you treat your guests... I will never laugh again in Uzbekistan... It makes me look like a clown... 3. Terrible service. There was never anyone at the front desk, especially when the power went out in my room and I needed help... During my two-night stay, no one cleaned the room. Now for the pros: 1. The room was clean, bright, and spacious, spotless. 2. The breakfast was very good, plentiful, and nutritionally balanced. Furthermore: Only the bottled water in the room was free on the first night of your stay; they didn't replenish it during your stay. A bottle of water in the refrigerator next to the front desk cost 5000 soms.

The hygiene was a big issue; both the room and bathroom had a strong, unpleasant odor. Being on the first floor, I could hear the front desk phone ringing clearly. Every morning, the cleaning staff would chat loudly, making it impossible to sleep. This happened for all three days of my stay. The second front desk staff member I encountered had a stern expression, I'm not sure if something was bothering her. However, the room itself was decent, and both the facilities and room felt quite new.

Excellent service, the guys at the front desk were great! The location is fantastic. Plus, if you have an electric car and stay at this hotel, you can charge it here. The cleanliness was superb, and the breakfast was delicious and definitely worth it.

The staff were incredibly friendly, making my stay very pleasant. The breakfast had a great variety of options, which was a plus. Having a mini-market right in front of the hotel was super convenient for quick purchases. It's also close to all the main tourist spots, which is handy. Even though it's on a narrow street, taxis can still get through, so that wasn't an issue. The only minor point was that the shower water pressure was sometimes low, and at other times it was too hot, but it was still usable, so I have no real complaints.