3-Star Hotels in New Jersey, United States

The hotel is very good, one room and one living room with kitchen and dishwasher. Better than the hotel

Ok so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience. Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert. Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus. From my understanding we were on the ”older side” of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the ”dresser” so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The ”dresser” didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout). The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy. In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.

It was helpful that they were able to accommodate connecting rooms. We were in the Havana Tower. We booked run of the house, which was a king bed in the hold tower. To upgrade to 2 beds and for connecting option it was an additional $29 fee.

They charged me $190 without explanations. When I checked out they said $50 deposit will be refunded, but still charged me $140 for the room. At the time of booking with Trip was $137 tax and service included. They did not even give me bottle water in the room. Only keurig coffee machine and water in there was dirty. I told them I only need hot water to make some tea, they told me to go to the gym but the hot water was not even working there, so I had to buy a cup of hot water for $1 + tax and a bottle water which the price was as high as airport price. The only thing beneficial to me was airport shuttle every 30 min and run 24 hrs daily.

The location is still very convenient, and the facilities are okay. It is suitable for families traveling with children. It has a microwave and a refrigerator, which is very convenient for hot food.

Needed to go to Prudential Center for a concert and decided that it is within walking distance. Check in was terrible. The front lady forgot about me after telling me to wait for 10 mins for my room. I requested for a room near the elevator as I hate walking down a long corridor, BUT she gave me the furthest room, next to the Exit stairs. Sigh….. Bed was comfortable. Rest of the room was ok but hot water took too long to heat up and the water pressure was pathetic. Elevator was slow and we had to wait a long time for the 2 elevators. Then in the evening one elevator broke down. The wait was excruciating long! At 1.30 am I got woken up by bratty kids stomping on my Neighbour’s door. And the nightmare began when the Neighbour from Hell decided to have a party in their room. I called the reception 3 times and they promised that they would send a security guard to ask them to quieten down. But the moment I hang up, I could hear their phone ring! No one came up and the noise continued. After the third call, someone finally came up and the party finally went away. I had to tolerate 3 hours of noise. The day before I was told that the airport shuttle would leave on the hour, every hour. So I came down at 7.45 am only to be told that it is half past every hour. So I had to wait for 45 mins in the lobby. At the lobby there were stragglers sleeping in the lobby. Overall I won’t come back to this hotel.

Overall good hotel , bed is very comfortable so can sleep well beside room is very clean. The girl at receptionist is not friendly, no sense working ay hospitality but the men wearing glasses is very friendly. Housekeepers is also friendly & helpfull although speaking little English Good location just short walk to Mills Jersey Garden Mall👍👍

The screen door to the balcony was broken and the screen ripped apart from its door frame. It would not close all the way or lock. The second issue is the refrigerator was broken and froze everything I put in it. I lost the food I put in it due to it being frozen solid. the back of the refrigerator was completely caked with ice and when I told front desk and asked if the Bistro was still open a few minutes before it was scheduled to close, I got a ”sorry” and the cook was cleaning up and would not make something to replace the lunch I had lost. There was no microwave in the room which would have helped me in this instance, and would help other visitors in the future. The last issue is the bathtub/shower and the most important one. The floor of the tub was not protected with any kind of slip-resistant materials and was as slippery as ice. I did slip when I took a shower but luckily I was able to catch my fall. At 74 years of age, that could have been devastating for me and, in the long run, for the hotel as well. I notified the front desk about this and asked if they had any kind of rubber mat or something I could use to avoid possibly falling and, again, the answer was the same as it was for the refrigerator; i.e. ”I'm sorry.” I was then given two cloth bath mats to put in the shower.

There was no remote to the Tv I called room service I asked for a remote remote control I received the remote control about a half hour later And the remote control didn’t work I immediately called the from desk for a bout an hour and there was no answer

I stayed at the hotel for four days, and the air conditioning had a sour, rancid smell. I complained, but they ignored it. The room was large and spacious, and the cleaning was good; they cleaned the room daily. The only downside was the lack of a kettle. I called housekeeping to get one, but they ignored me. Hot water could only be obtained from the lobby. They didn't even have a piece of tape, but they did offer it for money (not very convenient). Breakfast was pretty much the same every day. My friend said that airport hotels in the US are usually like this. There was a Telsa electric scooter in the paid parking lot (which was nice).