4-Star Hotels in Bordeaux

It is not easy to rate this establishment. Its not that its not good, just it may be good for a small segment of travellers. The B&B is in a renovated old building with some very nice architectural artefacts. However, the design of the use of space is not too friendly to a traveler, especially if you plan to stay there for a few days or more. Let me first talk about the things I like about this B&B: 1. Beautiful old building, 2. very good room size for the room I rented, including a huge bathroom with bathtub. The room is bright with two big french door and window. Areas that I think it would improve to make staying there more enjoyable and convenient: 1. There is no closet or to put your clothes, so we have to lay out all our clothings on a big coach. If you have clothes, pants and jackets you want to hang, you may be out of luck, since there is very little space for hanging clothes, and the hangers supplied could not hang pants. So we lay our pants on the big couch. 2. The night tables are very small and not too much space to put a tablet and a phone and a glass of water there.We have to put the table lamp on the floor in order to make space for other items. 3. The toilet is in a different room outside of the bedroom area, and away from the bathroom. Unfortunately, there is no sink in the toilet area, and each time after going to toilet, one have to walk over to the bathroom to wash your hands, a bit inconvenient. 4. On arrival, we were asked what kind of bread we want in the morning, we indicated chocolate croissant, and we were given that for the 5 days we stayed there for breakfast. I think it would have been nice if they have offered other choices each morning. 5. There is no menu for the breakfast, and person looking after the breakfast would come and ask what you want. Unless I know of all the items that they can provide, I could only ask for the familiar items. I thought a simple menu with different offerings would be useful for clients.

The hotel is quite near Gare de Bordeaux St Jean, about 10 minutes’ light walking distance away. The hotel is neat and tidy. It provides free apples upon check-in. There’s a mix-up about breakfast, which I was almost charged for upon check-out when the staff at check-in mentioned all was already included in my booking (city tax and breakfast). She even mentioned dinner was included. Thankfully, I checked again with her, and she mentioned I could check them out and pay upon check-out. Duh. However, in the end, the breakfast fees were waived off, thankfully. There’s a water dispenser near the lift where we could top up water. There’s a fridge and safe deposit box, as well as coffee and tea sachets available in the room. The lighting was not that bright in the room, but since it’s already May, the sunset happens after 9 p.m. anyway, so it’s not a big issue. I think they purposely made the room a bit darker as well for ambiance, maybe.

The hotel is situated in a perfect location. It is in downtown and a few steps from the tram B. I particularly appreciated the cleanliness and the quality of the bed. My room was very quiet, although pretty small. I won’t recommend it for two people. The staff is gentle and professional. What was disappointing was the unavailability of a business room for work at the needed time. I had to go out to find a place for my business call at 9:00 AM.

We are in France.. French service. Do not expect much of fitness room. Only moving mashines, nothing else. did not use breakfast. Good location. Room had small kitchen, fridge and washing mashine! with tablets. And it is quite in November.

The hotel is conveniently located next to the train station. It is very clean and quiet, so it’s easy to sleep at night. The only thing we didn’t like is that you can’t adjust aircon to be very cold, so we had to open windows to let in some cool air.

The hotel is right across the road from the train station and tram/bus stops. I had a nice stay except for two things. First, the tap/shower water was too hot. A hotel staff showed me how to adjust the water temperature and said it was like this all in France. I of course disagree. I had stayed in two ibis hotels in Paris and Nantes just before checking in this Mercure. I had stayed in countless hotels throughout my 30 years of travels in Europe and had never encountered this ”scalding water” issue. In any case, the solution was to let the water run an exceptionally long time till the very hot water ran out. Then I could adjust the temperature. I come from a place where people treasure fresh water and find this unacceptable. As the hotel take international guests, perhaps there should be notices/instructions in the bathroom on how to deal with this ”scalding water” issue. Second, the coffee provided in the room was below expectation. A 4-star hotel should do better than that. I was glad about the kettle in the room, though.

The room is clean and the neighborhood is quiet. It's a bit far from the city center but it doesn't take long to walk. The only small drawback is that the rooms in the back building don't have an elevator (there are only two floors). When checking out, you can ask the hotel staff to help carry your luggage downstairs.

A trendy hotel with nice roof top but too expensive for what it is.. design is dated service is a bit too friendly almost nonchalant, bedroom have nice details but weird setup, no shampoo on the shower weirdly and a random soap.. the square on front of the restaurant is trash and stink with homeless people shouting outside (noisy at night) not very convinced on the concept anymore

🟢 The location was very convenient and easy to travel around. We parked there and then used the tramway to get around. Convenient and easy. The inside of the building looks fresh and good. The rooms were quite big so we could spread everywhere. Surprised to see the toilets and showers separated, but enjoyable. Large choice for the breakfast for 18€ but had to wait sometimes for refill. 🔴 the staff wasn't really friendly except if you were the one to do your approach and talk to them. There was an alarm early morning during our stay and no-one was at the reception to greet us and tell us if we had to evacuate or anything. When we (other clients and us) told the réceptionnist it wasn't normal she got upset and replied back instead of apologising or anything. The staff didn't know what they were supposed to do in this case. Not reassuring if there's an actual fire someday. 🟡 cleaning wasn't amazing but could have been worse so no comment on that.

I would suggest bath mats in the shower particularly for older people, once the water has hit the shower it tends to be a bit slippery. I would also suggest that perhaps down at the barrier area they might introduce fries so that you can have just snacks with your drinks rather than food. Additionally, while it was warm outside, depending on the type of year, the air conditioning at that level was not fully functional. The staff were for always eager to help and would go out of their way to ensure that our needs were met.