3-Star Hotels in Basque Country, Spain

I had a wonderful stay at this hotel from start to finish. The staff were warm, professional, and always willing to help with a smile, making me feel genuinely welcome. The room was spacious, spotlessly clean, and beautifully maintained, with a very comfortable bed that ensured a great night’s sleep. The hotel’s facilities were excellent, and every area was well looked after.

Overall, it's a great choice. The airport shuttle runs from 5 AM to 11 PM, every half hour in the early mornings and late evenings, and every 10 minutes during the day. We stayed for three days and rented a car for two of them. Parking was free, and we could take the hotel's airport shuttle to pick up and drop off the rental car at the airport. For pick-up, you need to wait outside the departure gates on the third floor. The shuttle is a black 9-seater Mercedes-Benz. Breakfast is a bit simple, but they offer takeout, which is very convenient. I would definitely come back again.

Pension Ama Bilbao was excellent and well located in centre of Bilbao old town disctrict and great for wandering and seeing the sites and amazing bars and resturaurants in area. I had minor difficulty with my automated checkin on arrival as one of the online forms would not work on my device, but calling the support number a member of team was able to sort this out and issue access codes for my and my friends and we were able to complete the admin later next day. Staff memeber were friendly in helping to store our luggage for last day to make it easy for use to enjoy morning and afternoon in town before we left for our next desination. I would highly recomend staying here again as facilities are very modern, beds are comfortable and rooms well equipped and insulated for noise outside making stay very pleasent.

The location is very convenient, only around a 10-minute walk from Bilbao city centre. Breakfast was excellent, with both made-to-order options and a buffet. There was also a great variety of fresh fruit. The front desk staff and breakfast team were all very friendly and welcoming. Although my room faced a residential area, it was surprisingly quiet with almost no noise at all. The room was clean, the bedding was comfortable, and I had a very pleasant stay here.

Overall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.

A True Gem That Feels Like a 4-Star Hotel! My stay at the Sercotel Arenal Bilbao was flawless. The hotel is absolutely spotless, with lovely decor and beautiful views from the room. The entire hotel, from the elegant lobby to my room, was spotless. It was clear that the housekeeping team takes immense pride in their work, ensuring a pristine and hygienic environment that immediately made me feel at ease. The reception staff provided excellent, warm service. The breakfast was perfect—not too big, not too small, but just the right selection for an amazing start to the day. The management is clearly doing a fantastic job. With this level of quality and attention to detail, this hotel truly operates like a four-star property. I can't wait to return.

獨立、封閉的庭院，停車方便，安全。出門左轉200米就是超市，方便自駕補給。酒店餐廳性價比不錯，烤小羊排可以試試。雖然位於巴斯克地區（當地甚至不説西班牙語），但前台服務員仍用有限的英語為我們第二天的行程提供導覽和各種幫助，大大的贊一個。

Staff were really friendly and accommodating. A bit further out from city centre than initially anticipated and not in the nicest part of the city but fairly accessible from the local metro station.

UN PERSONNEL SOURIANT PARLANT TRÈS BIEN FRANÇAIS MAIS LES DEUX POINT TRÈS MAUVAIS  SONT LA CHAMBRE PMR SUR LE PALIER DIRECTEMENT EN ACCÈS ASCENSEUR ET SURTOUT ACCÈS DE TOUS LES AUTRES CLIENTS QUI AVEC OU SANS ENFANTS N'ONT PAS DE RESPECT POUR LES PERSONNES DES CHAMBRES.  LE PERSONNEL DE SOIR QUI EST JUSTE EN DESSOUS (ÉTAGE NON FERME) ENTEND LES ENFANTS, COURIR ET CRIER NE DISENT RIEN ET CE Jusqu'à 23H 30. REPAS QUI EST DIT RESTAURANT EST PLUS UN SNACKING QU'UN RESTAURANT RAPPORT QUALITÉ PRIX TROP CHER MAIS DÉPANNE D'où le tarif surement. Dommage, car les chambres sont grandes et propre avec un personnel d'accueil et de restauration très souriant.

Een oud en daarmee erg gehorig hotel. Toen bijvoorbeeld mijn bovenburen hun wandelschoenen uitschopten, maakte dat zo'n lawaai dat ik van schrik rechtop in bed zat. Kamer okay, in de zin dat alles er is Niet erg gezellig. Ontbijt basic, bv. slechts 2 soorten hartig broodbeleg. Het avondeten daarentegen (3 gangenmenu met per gang 5 keuzes) was top. Ook de vriendelijkheid en behulpzaamheid van de receptionistes was fantastisch. Het hotel is dicht bij zee en 20 minuten lopen van trein en bus.