4-Star Hotels in Ehime Prefecture, Japan

The hotel is clean and tidy. For self-check-in, staff are available to assist. You can pick up skincare products and toothbrushes at the front desk on the 2nd floor. Guests can enjoy the hotel's hot spring for free. It's very convenient for shopping, with Takashimaya right next door and two convenience stores downstairs. Transportation is incredibly convenient. Please note, it's right next to Matsuyama-shi Station (not JR Matsuyama Station). If you need to go to JR Matsuyama Station, there's a tram stop downstairs that also provides direct access to Okaido, the Matsuyama Castle Ropeway, Dogo Onsen, and more. From Iyo-Tetsu Matsuyama-shi Station, where the hotel is located, you can also directly reach Baishinji Temple, a popular spot for fans of 'Tokyo Love Story.' Additionally, there's a highway bus terminal nearby, offering more economical travel to places like Takamatsu, Tokushima, and Osaka compared to taking the train, just for your reference. The buffet breakfast is indeed excellent; the five types of orange juice and the sea bream rice bowl alone make it worth it. Every afternoon until evening, welcome drinks and coffee are also available for self-service on the 2nd floor.

I stayed here as part of my Tokyo Love Story pilgrimage. The facilities, hygiene, and environment were all absolutely perfect, truly impeccable. The only issue was that when I booked, it showed no breakfast included, but the reservation slip provided by the front desk indicated breakfast. I returned the breakfast voucher to the front desk and asked them to double-check, as 3000 yen isn't a small amount. The front desk said they would verify and call my room, but I never heard back, even until check-out. For a hotel of this caliber, I really think this is unacceptable, especially since this was the part I was most looking forward to in Matsuyama. However, despite this minor flaw, the rest of my experience was absolutely perfect.

They treat Western guests with far more enthusiasm. When checking in alongside Western guests, the front desk staff only escorted them to their floor, completely ignoring Asian guests like me. It's 2026, and this kind of preferential treatment for Westerners is so out of touch and frankly, a bit embarrassing. On top of that, the duvet cover was torn. Is the hotel really struggling that much? 😓 I'm staying here for three nights purely because I can't be bothered to switch hotels. Matsuyama Castle is quite nice, though. As an established hotel in Matsuyama, I'd hope for a bit more class and professionalism. Also, the room is a bit cramped; it's difficult to open a 30-inch suitcase.

Staff is helpful with parking, parking charges is a bit on high side of 1200Yen as compared to those public carpark nearby. Additional charges for 1-2hr at 200Yen/30mins after 1100hr checkout, could have been waived as a service. Check-in / Check out process was smooth and room size was big. Location was great as just right next to shopping street. Overall, good hospitality from staff.

It’s a really nice hotel in Dogo area. Very good service and almost all the staff can speak good English A lot of Japan guests

I booked a Japanese-style room. The room was spacious and very clean, and came with complimentary snacks, sake, and orange juice. Both breakfast and dinner were fantastic. Dinner was a 10-course Kaiseki meal, and every dish was delicious. Breakfast also offered a wide variety of choices, with the seafood donburi being particularly outstanding. There were four different baths to choose from. Overall, I felt it offered excellent value for money.

Excellent! The location is fantastic, right on Ookaido Street, meaning you can shop comfortably protected from both sun and rain. The onsen (hot spring bath) on the upper floor was exceptionally clean and delightful. They also offer free laundry washing, with drying available for 100 yen. Step right outside, and you'll find the tram station and a bustling food street. Virtually all of Matsuyama's highly recommended restaurants are within easy walking distance. Cannot recommend enough!

You can think of this hotel as a 'plus' version of a domestic Orange Hotel Crystal. The decor is that of a five-star hotel, but the price is that of a business hotel. The renovations were clearly done with great care, and the breakfast across all their locations maintains a consistent standard. They all feature a free rooftop hot spring bath with a view. I've stayed at various Candeo hotels in different locations, and overall, the bathroom facilities at the Ehime branch feel a bit old; I suspect it's an older hotel that was renovated without updating the bathrooms. In winter, since the windows don't open for ventilation, a lot of condensation builds up. At night, when there's a lot of condensation, it drips down the walls, leading to mold in those areas. This results in a musty smell when you first enter the room. It must also be quite a hassle for the cleaning staff to deal with the condensation in every room daily. What I disliked most was the lack of a duvet cover; a single sheet separates you from the duvet. I've only encountered this at the Ehime and Kagoshima branches, perhaps it's a local custom… there's nothing much one can do about it. Everything else was great.

The hotel is located near Dogo Bath, a three- to four-minute walk from the bath. The environment is beautiful, and the facilities are complete (typical of hot spring hotels, including free massage chairs). The hot spring baths are comfortable, clean, and the staff are very helpful. The rooms are clean, and the breakfast is plentiful.

We stayed as a family of three, including an elementary school-aged child. We paid the child's rate, but there were no amenities for the children and they had to sleep in the same bed as us, which was quite difficult with an older child. We didn't need amenities for everyone, but I would have liked at least towels for everyone. The room and bathroom were spacious, clean, luxurious, and comfortable.