AAnonymous UserI recently stayed at [Hotel Name], and unfortunately, my experience was extremely disappointing. The customer service was absolutely terrible—staff were rude, abrupt, and completely unhelpful when dealing with issues. Rather than resolving concerns professionally, they argued with guests, even when they were clearly in the wrong.
Additionally, the hotel’s website is misleading. It states that parking is free, but upon arrival, I was charged €10 per night without any prior notice. The parking spaces are also far too small, making it difficult to park properly, especially if you arrive late at night.
Overall, I would not recommend this hotel to anyone. A hotel stay should be stress-free, but the lack of communication, poor service, and hidden fees made this an unpleasant experience.
GGuest UserVery clean and well-maintained—both the hotel and the room! Just a heads-up: there’s no aircon, only a fan. It was cool enough for me, but my friend felt it was a bit warm since we visited during summer. The hotel might look a little dated in photos, but in person it’s airy, and doesn’t have any musty smell at all.
The location is excellent—just a short walk to the Old Town, with plenty of eateries right next to the hotel. Staff were all super friendly and helpful. For the price I paid, I’d say it’s definitely worth it—especially with free breakfast included!
I love the old school key system but it’s super heavy.
GGuest UserThe hotel is very conveniently located, 10 minutes walk to the airport and 5 from the station waiting, so the top location. Second, the first time in Europe received such a chic service and a cheerful meeting, from a resepsionist from Moldova like, Russian-speaking in the general) service and meeting 12 out of 10, and the third that became a pleasant surprise, complimentary mini bar) rather than just a bottle of water as in some hotels, I don't know who the hotel owners are, and who is responsible for the service, but know, You are beautiful) thank you for such service) continue in the same spirit)
GGuest UserExcellent location with many eateries nearby. Only 5-10 mins walk to main old town square. The apartment is clean and kitchen is well stocked. We enjoyed our stay there.
GGuest UserClean, well-maintained rooms, the coffee and drinks machine near the room was also good. Unfortunately, my old sat nav didn't recognize the street and we had to search. Difficult in the dark and without signs. But otherwise I found the hotel good. Thank you very much
CCaicaixingzoushoujiVery close to Graz FlixBus station, but the route given by Google navigation here is not correct, it is a fast road, no zebra crossing the road. Note that at the back of the station, there is an underground passage across the road, which is also very convenient. It takes about 10 minutes to walk to the hotel.
The hotel is very welcoming, the people are very friendly, the service is very good, the uncle who greeted me also brought me some food, gave me a detailed explanation of how to open the door, how to get to the city and how to get to the station, especially good people.
The basic facilities of the room are complete, simple but comfortable. Breakfast can be ordered with fried eggs, so happy.
The 32 bus into the city is very convenient, 20 minutes. Take the bus directly to the terminal, on the edge of the old city, walk to it.
GGuest User+Personal top
+Breakfast top
+ Hotel overall top
+ This hotel is our second home
-Matches unfortunately a little too soft
- Breakfast only until 9:00
XXiaozhipianzailushangImpeccable! In addition to the automatic check-in machine crashed when I checked in, 😅 I called the hotel customer service and quickly solved it. The hotel facilities are very new and the space is large. I stayed for two days. I went to Lake Traun and Harstadt one day. I went to San Wolfgang and Goshao one day. The traffic is very convenient and you can park at the door. There is a capsule coffee machine, the decoration is very modern and simple, the room is large enough, the surrounding supermarket shopping center restaurant is complete, and the window is open.