Hotels with Pools in Hakone

Our entire stay made for a truly wonderful trip! 😊 From the moment we arrived, we were greeted warmly and received incredibly attentive service. The drinks, amenities, and loungewear were all excellent. Both the indoor and outdoor onsen baths in our room were incredibly relaxing! We also enjoyed the heated pool and steam sauna. I highly recommend checking in early to fully enjoy your hotel stay! I was especially happy that the breakfast had such a wide variety at the salad bar! We'd love to visit again! Thank you very much! 🙇‍♀️

The room is clean and the facilities are excellent. You must choose the double-board package. The breakfast is amazing and the dinner is pretty normal. In addition, this hotel is quite primitive and there will be some noise when you sleep at night.

When checking in, the hotel will explain the tourist route of Hakone. It's a no-brainer to check in and just follow the map provided by the hotel. The service exceeded my expectations. I felt like a princess returning home during my stay. I thought this was the standard Japanese service. But later I stayed in other hotels and found that the service of Gora Kadan is far better than other hotels of the same price. The room is a bit old and the shower is also very old, but it is cleaned quite well.

During our recent stay at Yumoto Fujiya Hotel, we found the location to be very convenient, making it easy to explore the beautiful surroundings of Hakone. The room we stayed in was clean and well-maintained, which contributed positively to our overall comfort. While most of the staff were generally polite, we felt that there was room for improvement in terms of warmth and friendliness, particularly from the reception staff. We appreciated the exceptional welcome from the doorman, who was genuinely friendly and made a positive first impression. One area that needs attention is the breakfast. We noticed a lack of variety, as nearly 90% of the items remained the same throughout our stay. It would be great to see more changes in the menu to enhance the dining experience. We had a disappointing experience at the hotel's Japanese restaurant “Night Snacks (Pub)”. The lady server displayed a lack of warmth and friendliness and did not engage with us during our meals. Totally no smile on her face. It was disheartening to see her provide a more attentive service to the local Japanese customers, which left us feeling unwelcome.  She should be send for some customer services courses to improve her services especially for a hotel outlet. It’s a total disappointment for tourists to bring back such experience.  However, in stark contrast, the staff at the sashimi counter were outstanding. He greeted us with friendly smiles and made us feel acknowledged. The sashimi he prepared was exceptional and truly delicious, earning high praise. Overall, while there were some highlights during our stay, the negative experiences overshadowed the positives. I would rate our overall experience at Yumoto Fujiya Hotel as a 5/10. Given the factors mentioned, I would prefer to explore other hotel options during our next visit to Hakone.

The forest-view rooms are located in the wing built in the 1960s. The decor isn't just retro; it's genuinely vintage. You can tell they used quality materials and had good taste, but it definitely feels dated. The public bath is conveniently located on the 6th floor of the forest wing. The shower stalls have dividers, so privacy is decent. If you're not comfortable using the public bath, the hot water in the room's bathtub is actually hot spring water, so you can enjoy a private soak in your room. The hotel itself has a lot to offer. There's a hiking trail behind it where you can see Mount Fuji, but it takes about an hour, and I didn't have time for it this trip. For breakfast, you can choose between Western or Japanese. The Japanese breakfast requires a reservation. Our timing didn't work out, so we had Western breakfast for two days. The menu was exactly the same both days, and while the dishes were standard, they were meticulously prepared. As a hotel that was once a showcase for Japan's opening to the West, you can feel the high standards of design and service everywhere. Most of the guests are older, which reminds me a bit of China's Friendship Hotel. For families with children, the hotel provides kids' yukata and toiletries, and you can buy fish food for 100 yen to feed the koi, which made the kids very happy.