Hakone Kowakien Ten-yu

Wish we could have stayed longer. Check in experience was good, food was great. The Onsen experience was one of the highlights of the Japan trip so far. The hotel even had its own mini tori gate and shrine.

We stayed here for 1 night and we loved everything about it - the room layout, the buffet dinner (fresh sashimi!) , breakfast (with snow crab!), and the crown Jewel of all :  the onsen, both private and public. There’s a Family Mart convenience store nearby if you need snacks or drinks. Our pleasant surprise was the public bus to Gotemba factory outlet - and the first bus stop is right outside the hotel thus you’d be guaranteed a seat! Our stay at Ten-Yu was wonderful and, and I’d highly recommend to couples on vacation.

The best hotel I stay during my trip compare to the same level and pricing of hotel. Breakfast and dinner are tip top. Unbeatable with other hotel. Service also very good. The onsen and free ice cream is a plus point. Nothing to complaint in this hotel. If can give 6stars, I will give them. Definitely will go back to Hakone because of this hotel

Hakone Kowakien Ten-yu is a truly comfortable and relaxing ryokan that made our stay very enjoyable. The staff were attentive and welcoming from the moment we arrived by car, and they promptly helped unload our luggage and delivered it to the hotel. They also assisted with carrying our luggage back to the car during check-out. The room was well-equipped, clean, and very hygienic, and the high-floor view was wide and beautiful. Breakfast and dinner buffet were both satisfying, with delicious food and a good variety of choices. The onsen was also impressive, with two levels of outdoor baths that are alternated between men and women at different times, allowing guests to enjoy both. The water park-style onsen area was a bit less impressive, but overall, this ryokan deserves a very high rating. The official site highlights its open-air onsen, private baths in all rooms, and well-regarded dining, which matches the strong overall experience here

The rooms blend modern Japanese comfort with thoughtful amenities. A standout perk: some rooms come with a massage chair, perfect for unwinding after a day exploring Hakone. The private open-air onsen in every room is a true luxury natural hot spring water on your own balcony, available anytime. The experience is relaxing, intimate, and effortless. Views are generally stunning, framing Hakone’s mountains and treelines. However, be aware: some rooms face the hotel’s large parking lot, where constant car noise and movement can ruin the scenery. Staff service is attentive, friendly, and pleasant.