4-Star Hotels in Jakarta

The room was clean and tidy, with excellent and complete facilities. Its convenient location made getting around a breeze. The front desk staff were incredibly warm and helpful, making both check-in and check-out quick and efficient. Overall, it was a very comfortable experience with great value for money. I'll definitely choose this place again on my next visit, highly recommend it!

Checking in was decent, we had to wait 20 minutes for the room to be ready and to be fair it was new year's eve on Dec 31st so can't complain. The room is modern and upscale with a touch of traditional Indonesian heritage design. What I love most is the bed and bathroom..especially the rain shower plus the water pressure is perfect. We also received complementary cocholate as well to celebrate new year. Lastly breakfast menu was good, they served western and Indo menus, pastries and desserts. Overall was excellent.

The breakfast was mediocre with limited variety. The front desk service was inflexible; they even required a deposit for an extra key card, which other hotels around Jakarta don't ask for. Due to special circumstances, I had to cancel the remaining nights of my stay. I discussed this with Ctrip, and they offered a very understanding solution and also communicated with the hotel. However, the hotel absolutely refused to issue a refund, insisting that I stay there. I honestly don't feel they were very accommodating towards Chinese guests. Thumbs down. There are no convenient stores or dining options nearby. I wouldn't recommend staying here if you're on a business trip.

Everything is great except the location is around 15-20 min from center (Grand Indonesia, Sarinah etc). Bit not far from Manggarai station.

Business · Solo Rooms: 5/5 Service: 5/5 | Location: 4/5 Everything about my stay here was good From the moment I arrived, I was accommodated on a non-smoking floor. They upgraded my room My room was wonderful, quiet, clean, and packed with great amenities. The bed was incredibly comfortable, the bathroom was very nice, and the fantastic view. It truly felt like a luxury retreat. The location is incredibly convenient, especially for travelers. The hotel is directly connected to a mall, making shopping and dining effortless. Supermarkets, malls, and plenty of food and drink options are just a few meters away. It’s incredibly walkable with easy access to the train and bus stations. I felt completely secure throughout my stay thanks to their 24-hour security service. If you are looking for comfort, luxury, and ultimate convenience, this is the place to stay. I will definitely be back Need a bathtub tho and the breakfast they have fruits salads, veggie salad drinks tea coffee bakery great main meals are more like Indonesian style so needs improvement make it western style also

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel. However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process. To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly. Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here. In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

The stay was very pleasant, choose this hotel if you would love to go to Thamrin square. The check-in and out process is very easy. However there is no airport transfer service provided.

The facilities are amazing, and the staff's English is excellent; they're very helpful and considerate. For example, since we were traveling the next day, they let us store our luggage for free. They also helped us with a receipt for a typhoon reimbursement.

Swiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person. Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. . You can get much better hotel at lower price than this is my final conclusion

Overall it's OK