3-Star Hotels in Antalya

I would like to file a formal complaint regarding my recent stay at this hotel due to the unprofessional and uncomfortable treatment I experienced. From the beginning, the attitude of the staff, including the owner, felt cold, dismissive, and unwelcoming. On the morning of check-out, I left the hotel early to take my friend to the airport. When I returned, I found that my room had already been entered and cleaned at around 9 a.m., even though I had not checked out and the official check-out time was 12 p.m. Later, a staff member came to wake me and remind me that I needed to leave by 12, while also saying that they thought I had already gone. This is not an acceptable excuse. Entering a guest’s room and preparing it before check-out time, without confirmation, is inappropriate and disrespectful. I also had an unpleasant experience with breakfast. I had paid for two breakfasts, and when I explained that I wanted the second one because I was still hungry, the staff clearly seemed unhappy about it. I then asked for cutlery for the second breakfast, but it was never brought. This is not the guest’s responsibility. If breakfast service is offered, then it should be provided properly and without attitude. The overall behaviour of the staff made me feel judged and unwelcome throughout my stay. Even during check-out, when I returned the key card, their attitude remained unnecessarily rude and uncomfortable. It felt like they were selective about which customers they wanted and did not know how to treat paying guests with basic professionalism and respect. If the hotel believes its prices are too low for the service it provides, then it should change its pricing policy. What it should not do is accept payment and then treat guests as if they are a problem. I am submitting this complaint so that other customers do not have to face the same treatment. I hope Trip.com takes this matter seriously.

It was very nice to stay in this hotel.Staff was very efficient, when asked for the iron ,Was given very quickly. Metro is out side the hotel and was very convenient to reach the hotel from the airport.Many eating places nearby.

The room is luxurious and beautiful. But I booked a room with a bathtub, but it didn't have one. I reported it to the manager, but he ignored me. The location is great, in the old town. Opposite is an outdoor restaurant with a very warm atmosphere

The location of this hotel is very central to my dental appointments in Lara. I know the area well so knew what to expect. The breakfast at 8pm is one of the best I have encountered when visiting Lara with ”free breakfast”. The only complaint is with the paper tiny disposable cups for tea or coffee... as Westerner I do like milk with my tea/coffee so although the cups appear adequate for Turkish tastes they become unusable. A China or larger cup would be fantastic option. The space for socialising and to eat breakfast is a small terrace at the front of the hotel is very limited. When I visited a new Irish bar was been built at the end of the ground floor corridor. Rather worryingly they were testing the sound system for that bar which was far too loud (even at 4pm) so I have serious reservations that this noise will completely drown out any peace and quiet when this bar is open. The room was large, spacious, clean and well lit The ensuite fantastic for all needs. All in all fantastic stay... would recommend and give 5 stars if the future noise from the bar will be a major concern especially if travellers are attending dental or other medical appointments

From the outside, it's a beautiful hotel, and the lobby and bar are also very appealing. The staff is friendly, the service is good, and the beds are truly excellent. Unfortunately, a lot of things feel provisional, especially the hallways with their carpets, and despite renovations, the rooms aren't entirely clean and are of rather poor quality. The breakfast, served as room service during this current off-season, is tasty but very sparse and hardly worth the price. Nevertheless, the overall value for money is still good, which is why the stay remains positive in the end.

The location is decent for the Old Town, but there were plenty of oddities. The WiFi didn't work for us the entire stay. Initially, we were put in a room that reeked of dampness and mold, and the door to the shared balcony wouldn't close. The staff didn't bother to cool down or air out the room before my brother and I arrived. After a rather angry complaint, we were eventually moved to a suite, which was smaller and darker than the room we originally booked, but at least it didn't smell. It was a 4-story climb up wooden stairs, and everything felt very old and barely held together. The pool is in the common courtyard where the hotel restaurant is located. A strange decision, meaning we're supposed to swim while others are enjoying their lunch?! Thanks to the staff for their response and for moving us, but overall, the impression was negative. The only plus was breakfast. It was good, varied, with lots of fruits, vegetables, different types of eggs, sausages, and cheeses. That was a pleasant surprise.

We loved the hotel , we booked the normal deluxe room with a city view we liked the room so much we booked again for a king suite when we came back to Antalya! Beautiful hotel with good breakfast and lovely service!

Perfect location! Walking distance to everything! Friendly and helpful staff. Nothing is too much trouble. The room is cozy and bed comfortable.i stayed here 2 weeks and it felt like home. There is a restaurant next door that plays loud music until midnight so if you go to bed early and are a light sleeper donot stay in room 103. I stayed in that room one night and changed rooms. Pool side room or rooms in B building are much quiter. I opted for the dinner option and the restaurant was very good! I highly recommend this place and would definitely stay here again.

This was a terrible experience. Asked for a room change due to the continuing building work going on at this hotel. It’s trading during a major overhaul. Work starts at 8am through to some days 8pm. There’s no way you can relax on the day. The second room we where moved to had a tiny window with a view to shock anyone. Photo uploaded. Walls are paper thin we could hear every sound from the room next door. A telephone conversation including the call responder could be heard as if we were all in the same room. Poor fitted flooring. The wardrobe was free standing and when the door was open the whole thing rocked forward and had to be held to stop it falling on us. The breakfast room which was a previous basement has had a poor re fit and there was a strong smell of sewage in the mornings. We where told all rooms were non smoking yet the smell of smoking was strong in both of the bedrooms we had been allocated. I spoke to reception regarding this issue to be told it’s the workman smoking outside the back door and leaving the door open, plus people standing by the enterance of the hotel’s automatic doors. The second bedroom we where relocated to had several a/c units outside of the window which kept us awake . We had four nights here and did not get any good rest. Continental breakfast was very basic, all of the choice was uncovered and had flys over it . Staff in this area spent most of the time on there mobile phones, The breakfast room was clearly still under construction!. A positive is the Wi-Fi signal was good but different code depending what floor you where on. Hotel is very close to the Main Street with traffic at all times. Sirens from emergency services day and night. We over heard many guests complain about the noise from builders and very thin walls.

Hotel was shot for 24 hours. The room is small but everything is available. Breakfast is included, Swedish table. Staff is kind, love animals. Cosy hotel. There is a swimming pool but it is located in a closed area from the sun.