GGuest UserStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience. The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service. They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
GGuest UserThis was the best hotel/Riad (7 in total) we stayed at during our trip. The location was perfect - in a busy and lively area of the old city, but not too difficult to find if your driver drops you off by the correct entrance. We were greeted warmly by the manager and her team, who made sure that we had everything that was needed to make our stay special. The Riad is beautiful and cozy with seating in small little coves here and there. Our room was beautifully decorated - simple, but stylish and super clean. We were always greeted with smiles that were genuine and not forced, and felt that the team here really enjoyed their jobs and took pride in showing the best that Marrakesh has to offer. We had a spectacular breakfast on the roof terrace. It was more than the simple Moroccan breakfast and we really appreciated the efforts they made to keep everyone warm with blankets. This Riad will now be placed on our “highly recommend and must return to” list. Thank you for a wonderful stay and amazing hospitality.
EEssexshakeGreat location, easily accessible by local buses and airport coach transfer, or a 1.5hr walk which in the warm weather isn’t too bad. Hotel is near shops, coffee houses and restaurants, with a large supermarket and shopping mall within 5-10mins walking distance. My room and shower room were both clean, ample in size and comfortable. Breakfast at the hotel is tasty and filling, they give a range of pastries, a slice of cake, chopped fruit, hot drinks, juices, and an omelette of your choice, which I didn’t realise til the final day :/ staff are friendly and helpful, and I would definitely stay here again :-)
Breakfast was decent and could be improved further. The location isn’t the easiest to find at first, but once located, it’s in a great spot—close to local amenities and popular points of interest.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
The service is superb! We availed the airport pickup to get to the Riad easily. We arrived around 2100 but they waited for us to serve our dinner. Staff are very welcoming even if it is already late. They even arranged a breakfast pack as we are checking out early. Will definitely return! Special thanks to Ihmad!
We didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
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