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Posted on Mar 2, 2024|Twin Non-smoking
SummerThe bus stops right in front of the hotel when returning to Kushiro from Lake Akan. It is very convenient. There are izakaya ramen shops and convenience stores nearby. The breakfast is rich and the service is also very good. It is not far from the JR station.
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Price per night fromUS$51
Posted on Feb 24, 2026
Zhuomeiyadewanuofuxidaowangwei
Facilities: The rooftop onsen area has three pools with brand-new facilities. It's very relaxing to soak in them, and after a bath, you can use the massage chairs or read manga. In the mornings, you can enjoy unlimited Yakult, and in the evenings, there are four kinds of ice cream available for free.
Cleanliness: The room was spotless. The mini-fridge had three complimentary bottles of mineral water, three apples, and pudding. The room was cleaned very thoroughly.
Ambiance: The hotel feels completely new. Coming here after checking out of the Prince Hotel felt like traveling from the millennium to the new century, haha.
Service: Every evening at 9:30 PM, the hotel offers free all-you-can-eat ramen. It has the local specialty soy sauce broth, and honestly, it tastes almost identical to the famous Uoichi ramen we paid for. Self-check-in and check-out are very convenient. The hotel breakfast also includes Kushiro Robatayaki and self-made leftover rice, so you don't need to spend money eating out. It's excellent value for money.
Location: The location is also fantastic, directly opposite the MOO shopping mall, just a five-minute walk. It's very convenient for taking the 'White Bus' and the airport shuttle.
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Price per night fromUS$69
Posted on Mar 11, 2026|Standard Double Room
ZandoudouMy stay this time was far from smooth. I booked a 17 sqm room, but upon arrival, the hotel said it wasn't available and offered a 13-15 sqm room instead, with no refund for the downgrade – absolutely unheard of! I've only ever known hotels to offer free upgrades when the booked room isn't available, never a downgrade without a refund. I arrived at 12 PM and, after being told my booked room was unavailable, I contacted Trip.com. I was met by 'Xiao Hong,' the most unhelpful customer service agent I've ever encountered. Despite calling multiple times over 5 hours, there was no feedback, and she repeatedly delayed responding, costing me dozens of yuan in call fees. Frustrated, I requested a new agent, and the issue was resolved by a supervisor in less than 15 minutes, finally demonstrating the level of service I expect from Trip.com. As a 16-year Trip.com Diamond member, I choose to book through them over other OTA platforms like ** (removed specific OTA name), even paying a bit more, precisely because of their customer service's ability to handle emergencies. This experience was truly disappointing, though I'm glad the customer service supervisor maintained the usual standard.
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Price per night fromUS$61
Posted on Mar 7, 2026|Japanese Style 8 Tatami Room
Anonymous UserWe had a lovely stay at Hotel Gozensui in Lake Akan. The location is fantastic — the frozen lake and all the winter activities are just a short walk from the hotel. The staff were very helpful and welcoming, and even though English wasn’t widely spoken, they really tried their best to assist with anything we needed. Our room faced the lake and the view was beautiful, especially at night when we could watch the fireworks right from the room. A very memorable stay in Lake Akan.
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Price per night fromUS$77
Posted on May 3, 2025
Pandaoliming
The hotel's location is excellent; it's a two-minute walk straight ahead after turning left from the JR station. There's a bus stop and a sightseeing bus pick-up point right outside the entrance. It's also just over a ten-minute walk to Nusamai Bridge. The hotel breakfast is delicious, and there are complimentary alcoholic beverages and soft drinks on the first floor in the evenings. They also offer free hot springs. The only downside is the questionable cleanliness, which needs improvement.
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Price per night fromUS$70
Posted on May 21, 2026
gloriagdTraveling solo in Kushiro as a Chinese national, I imagine there aren't many of us, but the front desk staff were absolutely wonderful. The breakfast selection was a bit limited. The location is super convenient, right next to the station, and just across the road from the bus stop, which is great for catching the White Bus. There aren't many convenience stores nearby, especially at night when it's quite dark and deserted. On the bright side, the hotel offers complimentary *ochazuke* in the evenings.
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Price per night fromUS$40
Posted on Jul 13, 2025|Main Building Double Room
sanioWhile the rooms were a bit small, the hotel boasts an excellent location right by the river, adjacent to Nusamai Bridge. Just two blocks away, the evenings come alive as a vibrant food and entertainment district. The hotel's public bath was impressively large, featuring a sauna and an open-air rotenburo. A fantastic bonus was the big screen TV in the rotenburo! Breakfast options were limited, but the food was delicious. Kushiro Station is a mere 10-minute walk away, and MOO Pier is even closer, just 5 minutes on foot. Overall, the convenience was outstanding!
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Price per night fromUS$60
Posted on Feb 3, 2026|Crystal Lake View Japanese-Style Room (Non-Smoking)
Guest UserWe took a tour bus directly to the New Akan Hotel. The hotel is very grand, and although it's a bit old, it's very well-maintained with a European-American style decor. I booked a Japanese-style lake view room in advance, and the size was definitely larger than what was stated in the description, at least 30+ square meters. The indoor and outdoor onsen, all-you-can-eat dining, and service were all excellent. The location is superb, close to both the onsen street and the ice mountain attractions. There are two minor drawbacks: the dinner includes a buffet yakiniku, and the smell can't be dissipated, so the entire public area smells like it... thankfully, the rooms are fine. Also, as many have mentioned, there are a lot of tour groups, all from Taiwan, so the hotel is crowded everywhere you go. You need to plan your meals and onsen visits to avoid peak times. Despite this, the hotel's order is still quite good. The internal shops are not tax-free. If I have the chance to come again, I would still choose this hotel, but I'd try to avoid the times when there are large tour groups, as the environment is quite important when you're on vacation!
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Price per night fromUS$102
Posted on Oct 12, 2025|Single Non-Smoking
Guest UserIt has good access from the station. It's on the opposite side of the railway tracks from the downtown area along the Kushiro River. If walking, you can reach Kushiro Station via a pedestrian bridge or underground passage. There is ample parking. There is a large public bath on the first floor (about 8 people in the washing area). Bicycle rentals are available for nearby places (there are no convenience stores nearby). The basic necessities are provided.
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Price per night fromUS$54
Posted on Feb 28, 2026
Guest User
The hotel side is adequate but simple. The restaurant part should be avoided, food basic cheap and the worse of our two weeks in Hokkaido. Staff was unfriendly to say the least. There is a beer box at the entrance of the restaurant, but that is ”outside” . We thought we should take the beer before entering the restaurant, and that got the staff just about scream at us, because beer is sold inside! Breakfast is from 7 to 9 and while we were finishing our breakfast started at 8.30 waitress showed up saying we should be out by 9 as they closed! Very close to Akan crane center but the worse accomodation of hokkaido, to be avoided if you can. All other places we stayed people were most friendly!
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Price per night fromUS$37